Mobile data issues: No data, no sending SMS

[Suntuze]

Hello,

I recently bought the $36 plan with free eSIM, which I downloaded through the app. While the eSIM has been activated and the plan is showing up in my PM account, there are some problems:

1. There is no cellular data connection at all.
2. I can call and receive SMS, but I cannot send any SMS messages.

For reference, I selected to transfer my old phone number - all my contacts are able to send SMS/calls using that number. I have an older iPhone Xs, which was eligible for eSIM prior to installation.

I have tried removing my old, physical SIM card. I have also tried restarting my phone. Any help would be appreciated. Thank you!

[hTideGnow · Accepted solution]

hi @Suntuze SOS means the sim is not working at all. 

If you did all the test step above and failed, message support as mentioned above

[Handy1]

@Suntuze  

send  a  private message   To CS_Agent

⬇️⬇️⬇️⬇️⬇️ Link below ⬇️⬇️⬇️⬇️⬇️

                          https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437
   

[Suntuze]

That's the strangest part! My phone says "SOS only" for the mobile data. It doesn't connect to "data" as it should, and without wifi, I cannot access the internet. I also cannot send SMS. But I receive SMS just fine. I also called my home phone perfectly.

To clarify, this persisted even after network reset, physical SIM card removal, and me manually having wifi turned off. 

[hTideGnow]

hi @Suntuze there is no cellular connection, how can you make calls? 

are you using iPhone?  Make sure your removed your old carrier sim card and reboot the phone

try reboot all networks after

[Suntuze]

I'll send a private message to support - thanks!

[Handy1]

@Suntuze  Can also try reseting network settings also make sure in your phone settings you toggle on “turn on this line “

Toggle on

“Turn on this line”

If your still having issues get support to help 

submit ticket with support . using the chat bubble bottom right of screen 

If that doesn’t work you can always send  direct  private message to support .

send  a  private message   To CS_Agent

⬇️⬇️⬇️⬇️⬇️ Link below ⬇️⬇️⬇️⬇️⬇️

                          https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437