Transfer Number

[Gal424]

Hello @CS_Agent - I waited 90 minutes and did not receive a message from previous providers. I believe I need to re-request transfer. How do I do that? Thank you.

[BKNS27]

@Gal424 

You need 2 requirements for the text to come through:

- Your previous account must be active.

- Leave the old SIM in your phone.

As others have noted, you need to contact a CS_Agent to restart the porting process for you but leave the old SIM min your phone.

Your old SIM will continue to work until the porting process is completed then power off your phone and swap the SIM and power back on.

[hairbag1]

@Gal424 

your account with previous provider is still Active...right ??

[softech]

@Gal424 

There is a number to call to talk to live support,  they can re-trigger the process for you.  I will message the number to you via the Community inbox ( https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage ) .  Check the envelope icon on top right.  Call them and get it fixed

[Handy1]

@Gal424  Will send you number for live support to restart port process for you . Private message