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Pack Your Bags – Public Mobile’s Trip to Mexico Contest is Here

Hello Community, We’re thrilled to announce an exciting contest to celebrate our new CAN/US/MEX plans. Get ready to spice up your travel plans because we’re sending a lucky winner on a trip for two to Mexico. Who’s Eligible? New customers who purcha...

[NEW] Important Update Regarding Recent Account Notifications

Hello Community, Due to a recent system issue, you may have received an email and/or text message incorrectly stating that your account is in suspended status. We apologize for any confusion this may have caused. To validate your account status, plea...

Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...

Resolved! Account Reactivation

I want to renew my account as I had a problem with the payment and I want it urgently as I am not able to sign in to pay and renew, I am abroad and my account will deactivate in 10 days.I need help from public mobile urgently please to access my acco...

Resolved! puk code 8 dig

put wrong unlock sim codepuk code need to use sim card

Resolved! Lost my email

Hello please im trying to login to my account in order for me to renew the new cycle, but they asked me to identify myself through email by send me codes, i dont have access to thay email anymore can pleaE help me login to my account and identify me ...

has anyone managed to login to self serve?

as the title says. I tried changing browsers, incognito mode, reset password. Nothing. Loggin in to self serve redirects to error page maybe I used the wrong link if someone can give me the good one

Resolved! How to find my account pin,

Resolved! Porting out of Fongo

Hello, last week I did the port out of Fongo, today I received a SMS from Public Mobile telling me that the transfer was successful. But I still receive my call in the Fongo app. What is the problem?Thank you!!

login failing

Still can't sign in to my account. I have changed passwords several times. Received success messages. But repeated error messages.

Resolved! payment got declined due to bank card issue

i fergot to change over my bank card info so my payment got declined how do i get my old plan back

Resolved! Free Christmas data gift from last year

Hello friends,Since the update of the new portal, I could not see my remaining data gift from 2021 Christmas. I barely used it. Does anyone know how to find the item? Thanks for all you do to help

Resolved! Name and credit card change

I need to change the credit card information as well as my name on my account.

Data issue

Anyone else's data not working? I checked and reset everything I could. Restarted my phone, reset settings, I have lots of data left. Just wondering if there's an issue with the network?

Resolved! Text messages

I am not receiving my text messages on this phone. They are still going to my last phone which is an iPhone - previous Bell mobility. We ported number over last Sunday.

Resolved! my phone is hacked

Good day everybody, scammers are accessing my contacts and calling - I do not get a ringing or a voice mail - just the icon that signals a call came through and the call appears on my call history as incoming - I checked with the people who presumabl...

What is going on with the site?

Since TELUS took over I get this error code when trying to pay my account. It's due tomorrow. Is anyone else having this problem? I liked the old format better, and it didn't choke out like it does now.

Resolved! Fathers Estate

I am the executor of my fathers estate. I do not know his Public Mobile account # or his pin number to cancel autopay. How do I cancel his account?

My Account

I received an email welcoming me. However it said I only had 500 mg of data but I should have 1 G of data.

Resolved! Pay my bill

I want to pay my bill online instead of going to a store

Resolved! Upgraded to 4g 14th July, still getting 3g speed

Good morning, I upgraded to the 4g plan on July 14th but still am getting 3g speeds (0.5-1.5Mbs) almost a week later. Phone ( Samsung Galaxy Note 9) shows 4g 5 bars in notification area but Open Signal app shows connected to Telus towers at 3g. Befor...

Resolved! Plan not reflecting

I changed my plan a day before it expires, it is still not reflecting my new plan on my account status

Resolved! Can't access my account page to make payment...

Oops ! This page is down or unavailable for maintenance. Click below to return to My Account page. Except you can't return to the page... How long is this supposed to last ?Need to add money to my account and renew my plan immediately...

Resolved! US Data roaming not working

I am in Great Falls, Montana. My phone got connected to T-Mobile network. I can make phone calls but cannot access internet. I paid $20 for 1Gb data. All my phone settings are correct and data roaming is turned on. I really need the connection on the...

Resolved! Can't make payment or find account

I have 2 phones for my kids with Public Mobile. One phone recently stopped working so I went to check on the payment as my credit card had changed. I can only find one account for one phone number. This phone has been in use for at least a year and n...

Resolved! Refund of prepaid fee

HelloI want to know can I get the refund, my credit card was charged $23.73 on Jun 30, the phone line in Public Mobile was stopped on July 4 because I ported the line out. From July 4, I could not login the Public Mobile anymore, I could not know th...

Public Mobile payment update no working

Hi Everyone,I am also having issues with paying Public Mobile. Tried 9 time to enter credit card info ( and tried 2 cards) and the systems just say " Oops! Something when wrong, please try again later". I did try again 2 hrs later and same result.I h...

Resolved! A no-brainer!

After viewing the Rewards Catalogue, I now see it is a no-brainer - Speakout is nowhere as good a deal as Public Mobile is!! No need for further comparison! LOL. With Speakout, the charges never diminish!

Public Mobile reliability for use as a Land Line - My Results so far

Being that I am expense conscious and do like reliable products and services. Having a phone for family use is great......having and supplying a phone to allow me to be barraged with politicians, scammers, and surveys are down right annoying. Origi...

Acces selfserve

Hi,I can't get on the public mobile main Web page. It doesn't load at all. Is there any issue with Telus/ public mobile?

Resolved! Port In re-process

Hi, How can I request for another port in. Tried calling Rogers and they said my number still active on their end and the port process must take place within 72 hours. Thanks! John

Account suspended

Why is my account suspended and asking to pay when I don't owe any money and I even have credit.Doing strange things. Not allowing me to buy US roaming. Claims account suspended when the phone works.....with restrictions.

Phone does not ring and goes directly to voicemail

Changed provider. Stupidly ticked port the phone number. Text, apps, voicemail retrieval all works. Phone is notanswerable and does not ring.