[Megathread] No Incoming / Outgoing Calls
Neither my husband or I can place or receive calls, but everything else works. Anyone else?
Forum Posts
Important Update: eSIM QR Code Now Included in Activation Summary Emails
Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Troubleshooting Login Issues: OTP, 2FA, EverSafe
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
sim card
i have bought a sim card two weeks ago i still didnt reciceve in the mail. you supposed to link me with my email where and when to pick up it is fully paid with line. thank you
change cellphone number
i want to change my cellphone number? Is there anyway i can change it?
SOS only
My phone keeps saying SOS onlyive turned it off. when I go to log in it says no access. any input?thanks,Aims
Resolved! Can't login to My Account - Phone service was deactivated and can't receive login confirmation code
I can't log in to my public account because it's sending a "login confirmation text" to my phone and Public has deactivated that number due to not having funds in my account, therefore I can't login..How do I log into my account and update the paymen...
Problem trying to sign up new account/ plan.
Get an error message when trying to sign up a person for a new plan. Tried 2 different computers, 3 browsers, got the message. "WE ENCOUNTERED AN ERROR PROCESSING YOUR REQUEST" I got no help from chat.Anyone know whats going on here? Seems to be more...
US roaming service
How to buy this service? Where is the purchase linkage?
Subscription not activated
I'm transferring to PM and already made payments for my subscription but it won't activate it. What do I do as my subscription from my previous provider expires today?
Error Codes after App Install
Hi there I updated to install the app on my phone now when I log into my profile I get error codes and no information please see below for the error code I'm getting.
Resolved! Usage history
I just started a new plan a week ago. My account shows that I used about 12GB in one week. However, when I View Usage History, the sum of all the DATA usage type totals 3GB. Why the huge discrepancy?
Resolved! Char
My account has been locked for a day. I need help in fixing this issue asap
Resolved! My Account isn't giving me account number
Trying to port to Telus as they are giving a good deal for a new device - i login to my self serve and it doesnt have a profile appear with my account number - I've been with public for years now, and i've never had an issue. Is the site down?
Resolved! Can’t call US numbers
I ported my number from Bell to PM few days back. I have the 150GB for $165 for 90 days package. I get a voice prompt saying that I have used up all my minutes when I call US numbers and even some domestic numbers. My understanding was that this is t...
Resolved! The worst vicious circle you can imagine with Public Mobile
I have NEVER been SO frustrated with a business in my life. We have been dedicated Public Mobile customers for a year. However, unfortunately, my son lost his phone recently. We went and bought a new SIM card to put in his new phone to get connected ...
Resolved! Apple Watch cellular
HiI am wondering about that public mobile support Apple Watch cellular ? Thanks.
Resolved! No Longer Receiving Payment Notifications
I have AutoPay for my account and I used to get a monthly text message from Public Mobile confirming they've received payment. I found those messages helpful since I like to make sure payments have been made on time and if there were any unexpected ...
Service not working
I switched from PC mobile to Public yesterday. People are not able to call me. Does it take sometime for your phone to be fully operational after joining?
Account & promo
1) The app says my bill is due today but when I sign in online it says it's already paid. Which is correct?Where do I find the card details for the card that paid my plan?2) I would like info on the 4G 20GB and 15GB+15GB plans (How much will I pay af...
US plan 4g
Hello in March, my 4G phone wouldn't work for phone calls in US on P M 's US plan, only 3g shut down anyone know why this doesn't work?
Navigating Website & Message Issues
Hello,Still having trouble figuring out how to find things here so I have some questions that hopefully will get a response this time…yup, still having trouble finding my messages and yes, I get a confirmation that they’ve been sent.When I sign in to...
Resolved! You did not use funds which were enough, nor did you use update CC
YOu had the funds available on my account, yet chose NOT TO USE THEM. THIS NEEDS TO STOP!! ALSO YOU CAN CREDIT ME THE $4 YOU REMOVED. fUNDS WHERE IN ACCOUNT PLUS NEW CARD INFO WAS ALSO ON THE ACCOUNT!!!!!!!!
Resolved! US Plan add-on for the $25 plan
Hi Everyone,I have the $25 plan with 1gb 3g and I'll be going to the US next week. Is there anything specific that needs to be done for the US plan add-ons other than purchasing it?Thanks
Us Roaming not working
I have full bars T-Mobile, no data works at all. I payed for 3 gigs. I reset my phone, I messed with settings, I searched all online. What is going on.
Resolved! Subscription Change Not Approved
Hi,My subscription was changed in March from a $15 plan to a $40 plan but this was never authorized. How do I get a refund for the months of April, May and June?
Not pleased
Made a payment to my account within last 2 hrs yet my service still suspended. When I called 611 it was updated that payment was received. How long will it take for my service to be restored
Refer a friend rewards
I did not receive my refer a friend rewards
Resolved! My account
Can't access My account. When I try to submit a ticket a error appears. It indicates go to overview page. Then a page appears that looks like my account page but the data does not appear. Clicking on My profile tab results inInternal Server Error ...
No cell service???
Every time I try to call out it says your number can't be completed as dialed ??
Help
My account is in good standing but i can not receive texts and calls cant be completed. Helppp
Resolved! Transferring a number Error
When I try to transfer my number it says Invalid phone number: Please enter a valid Canadian phone number. If you are transferring you Koodo Prepaid number, please contact a customer support agent by clicking need help found at the top of the screen....
