Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
i wanted to pay with my international HSBC debit card for the monthly bill, but its not working
Been using 4g public mobile a long time, switched to the new 5g plan.The new 5g plan day kicked in and while my phone suggests I am connected to 4g, I actually get no service. No phone, no data.Checked APN no change needed, rebooted,
Hi,I just switched from Freedom to Public. Bought a sim card, went through all the steps, created a PB account and asked to transfer my #. My number did not transfer, I can't make calls or send msgs or submit a ticket because when I try to log into m...
Hi, purchased a new moto g 2022. I took my sim card and resized it and it fits perfect. When I turn on my phone, it asks for a SIM Service Provider Unlock PIN. Does anyone know it is or what I do here? If I dismiss this and get into my phone, it indi...
My service hasn’t run out yet, so I am not sure why it won’t let me check my voicemails at all. My phone plan hasn’t run out yet so not sure what’s going on. I try to send a ticket to have someone check this issue for me and both times it gives me “E...
How do you find one's account number? I've signed in, looked for 'profile' tab and can't locate it??
Several people have asked about changing their account PIN. There are a number of comments that say the PIN has to be changed by Public Mobile staff. I tried to submit a ticket to change my pin and here's the response:You will notice it says "Did you...
I'm having issues calling another public mobile number. The message states "sorry your call cannot be completed as dialed, please try again". When that number calls my number, its states the call cannot be completed because they dont have a US add-on...
When I signed up to my plan, I was getting 3 GB + 2 GB bonus for a total of 5 GB. Recently, the 2 GB bonus disappeared - I am only getting 3 GB per month. How do I get this corrected?
The new PM app is causing problems for many users that didn’t have problems before its introduction —- so is it an improvement ?It also begs the question— did they implement Eversafe because there were security problems with the old system?
If I sign up for a 90 day plan, do I get my $$ rewards for each month or just once for all 3. For example if I get $2 a month off loyalty, will I get $6 when I pay for the 90 days or just the $2? Thanks!
I redeemed 20 points for 3 GB data 3 days ago. The transaction shows in the list of "Recent Activity", but the reward has not been applied.What to do?
Hi, whenever I try to sign in to my account, I get a 404 Error page. I've tried multiple different browsers on different computers. This has happened before as well. I need to access my account in the next 4 hours as I'm traveling to the US and need ...
Hi, I am leaving today around 6 pm and trying to forward all my calls to a voip phone number. "Connection problem or invalid MMI code" pops up every time. I am not going to take my public mobile phone with me so once I leave around 6 pm, I won't be a...
For those who missed unlimited calling to US and US data, the plan is back.. sort of. Why? cos it is available in Quebec only. There is a $50 Canada-US plan, which include 40GB for Canada-US data at 4G speed and Unlimited Canada-US wide minutes...
Hi, I have extra funds in my account and would love to get the extra funds to my credit card.
Hello, I did not receive my new Sim card(Hi Yaroslav ,We’re busy preparing your order. Your order should arrive in 5-10 business days.)It was in May 10th 2023
I pay around 34$and I just received 3Gb internet another company give me good offers in this price
With the new public mobile platform, my daughter’s account email is not recognized anymore. She receives emails from public mobile but cannot access her account. Her email is a school one (@cra.education) and public mobile platform says to enter a va...
My SIM totally out of signal now. Could you help me check what is the issue? When someone call me, the call was cut automatically.
My son just changed his plan to 20 Gb for $39 but there is a recent promotion that is 30 Gb for $39, but it is a 90-day subscription. Can he switch to this new plan? And does the 90-day plan renew at 30 Gb for $39 or does it switch back to $44 afte...
I'm currently on $15 plan with limited minutes and I believe those minutes are only Canada-wide (correct me if I'm wrong). I have a few work-related numbers that I'll need to be calling soon multiple times. The numbers are: +15165007776, +18006522054...
@CS_Agent, i need the number transfer sent again.
Hello , I received a message that my data was turned off. Why is that? I paid my outstanding bill and want answers as to why I feel like I need to switch providers . I cannot call and talk to a rep either . These new changes are frustrating!
My subscription rate with my standard US texting and calling add ons jumped from $40 to $75 without notification. I thought I was grandfathered. What is going on, and what can I do about this?
The page never loads not in the App or the website. All I want to do is change over my payment options, pay my bill and fix my husband's phone, which says its plan is from a different country. When it's an Alberta Number. It worked just fine a few mo...
I still have the old rewards program which I prefer. If I change plans will I automatically be enrolled in the new points based rewards program? Or will I still have the old rewards program?
Ever since the eversafe update, I cannot sign into my account (including community account, had to create a new one). Not because my account may not exist anymore (I've ported out successfully), but like, I just can't sign into any account. The page ...
It's truly sad that Public Mobile will not help us out because of the devastating wildfires in Nova Scotia. Pretty sure that Public Mobile will be losing my 2 accounts and I will be sure to spread the word around of how uncaring Public Mobile is.
Hi,my son was with Public Mobile for several years, then he went to the U.S. and had signed up with PM for roaming but his phone crashed as a result. PM customer service blamed it on the 5G towers and i had to cancel his subscription (since I’m payin...
