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Resolved! incoming calls

I have recently had my number ported from another carrier.I can make outgoing calls but when my number is dialed I get a not in service message

Resolved! Senior Citizen Plans

Does Public Mobile offer senior citizen plans such as Telus Mobile For Good? 

Resolved! Us roaming vs international long distance

Help… I am travelling to the US from CA tomorrow and purchasing my add ons. I noticed I have about 1300 international long distance talk minutes available already on my plan from holiday bonuses. Can these be used in place of buying US roaming minute...

Resolved! How to disable call forwarding?

Hi,I setup call forwarding for my number and I can't figure out how to disable it.Can you please guide me since I can't find the answer on google.

Resolved! RAF awards

My husband recommended me to PM and he is not receiving his RAF rewards

Resolved! rewards

As mentionned earlier, I set up my wife with PM. For some reason, no rewards have been credited to my account.Can I do something about this?

Resolved! number transfer

I set up my wife with PM. everything went fine, I received a confirmation that the number was ok.Last week she received a notive from PM tha they could not transfer the number and gave her a new one.I want the old number back..Tried putting in the ol...

Resolved! 56$ bill from Public Mobile

Hello Public Mobile, I already move to other internet provider last month but why I still recieved billing from you? I tried also to check my public mobile online account but I can’t sign in. May I know the contact # of your customer service so that ...

Resolved! I paid $25 plan but I didn't realize the $15 plan was selected is there a way I can change to plan i

Resolved! I need to leave Canada for two months, will I lose my rewards?

I am on the old rewards program, and I have the 15 plan (which ends up being around 11 thanks to autopay, 1 year loyalty, and my friend referral). I need to stop paying for two months.So, just wondering, will I lose on my loyalty rewards when I come ...

Resolved! Unable to use my international minutes?

Hello, my account shows that I have the following int'l calling minutes: 500 one-time int'l LD bonus 11 / 500 MIN However, when I try to make a call outside of my home country, it says it can't go through. Please advise.

Resolved! Samsung A02 Compatibility

Hi! I'm from the States and need a Canadian number for the summer. I have a Samsung A02 which uses Tracfone Wireless in the States. The link for checking phone compatibility isn't working for me. I can check with my provider on whether or not the pho...

Resolved! Plan wont renew even though payment is in account

I put a payment through *611 using a voucher, just like every other month i do & the moneys in my account but my monthly plan wont renew the last few days( ,,how can i reactivate my phone?!? Plz help:)!

Resolved! account payment

My credit card changed and I neglected to give the information to Public Mobile so the monthly charge was rejected.  Yesterday, I brought the card information up to date and even made a payment on the new card but it is still showing an amount owing....

Resolved! Still having problems receiving texts from outside Canada

Hello Friends, I restored Google messaging and can send & receive texts from Canada but not from the USA - financial institutions send me authentication codes but I don't get the messages - I have my Android set to (wifi=off, mobile network  which di...

Resolved! It has been over 2 weeks I have not received a SIM card and I assume it lost or not sent

I assume my SIM card has not been sent or has been lost in the mail. I want a refund!

Resolved! Two days, my phone is still not working after reactivated. How to get help?

Two days, my phone is still not working after reactivated. How to get help?

Resolved! Refer a friend

last month I used my refer a friend code when I was helping my mom set up her phone with public mobile. I checked to see if I had gotten the $1 off in my rewards but I didn’t see anything. So I thought that maybe it wouldn’t show till next billing da...

Resolved! Out of data after 2 days and weird phone number showing up on my usage

So My next billing date is June 14th... so I assume my data renews on the 14th of each month - which was 2 days ago and it's saying that I'm already out of data? How is this possible - I have basically not used any data at all. I have all of my apps ...

Resolved! I am not using whole 50 mins neither the data but my phone gets blocked after 20-25 mins of talk...

I  have logged in to public mobile account and checked my usage based on that I can tell that its hardly around 20-22 mins, I have the call time record enabled too on the phone and it suggests the same but the customer service agents refuse to accept...

Resolved! Ireland

Hello beautiful PM’ers.  Been a while! Ireland (Republic of) bound. I know PM doesn’t work outside Canada/US so any specific advice on how to use my PM tel # over there? I know other posts about Europe but I find it information overload when searchin...

Resolved! Rate plan price increase without notification

Hello, I noticed that my rate plan price was increased this month, without notification...this seems odd and unfair. How can I contact Public Mobile to address this issue? Thanks,Heather 

Resolved! Initial Referrral did not work

Hello,When I signed up I used me friends referral code. Nether of us have received anything - is there a way to look into that?