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Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Ck_PM by • Public Mobile
  • 6414 Views
  • 93 replies
  • 18 Bravos

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update.  I...

A_CX_PM by • Public Mobile
  • 16417 Views
  • 178 replies
  • 21 Bravos

No Service

Signed up two phones for public mobile on monday. First phone set up without any issues. 2nd phone says 'no service' in the top left hand corner where the name of the provider shows. This is an iphone 8.The mods first had me do the usual:Contacted mo...

Trevor321 by • Great Neighbour / Super Voisin
  • 856 Views
  • 8 replies
  • 0 Bravos

Resolved! data add-on

I am on a $15/30 days plan and have just purchased 1 GB add-on data for $15.00 + taxMy understanding is that the add-on will start getting used up only after 250 MB  are used up and it never expires. Is that correct ?

Vazir by • Good Citizen / Bon Citoyen
  • 730 Views
  • 7 replies
  • 0 Bravos

Resolved! Account locked out?

Hi there, I tried to use my email to log in and it says my account has been locked out and I have no idea why?  Thanks, Elaine

elainec10 by • Good Citizen / Bon Citoyen
  • 458 Views
  • 4 replies
  • 0 Bravos

Resolved! What happened to all of the 4G plans?

When I first joined PM there were a bunch of options to choose from that had 4G speeds. Now there isn't a single one. I want to change my plan to a better one, but there isn't one... Is there any reason why this happened? Will they be coming back?

BisforBrian by • Good Citizen / Bon Citoyen
  • 502 Views
  • 5 replies
  • 0 Bravos

Resolved! free one-time 5GB of data text.

I manage my daughters account and she got a text from pm stating the subject line... is this ligit?

jukos by • Great Citizen / Super Citoyen
  • 17050 Views
  • 686 replies
  • 4 Bravos

Resolved! MY DATA AND ADD-ON

 Hi All, The unconsumed holiday Giveaways1.Free 1 gb add-on2. Free 400 min INTL long distanceAre they still available till they are consumed. Or it has been expired and it shows a record of what was offered to me. Because i see them in my "data and a...

MRV by • Great Neighbour / Super Voisin
  • 478 Views
  • 2 replies
  • 2 Bravos

Resolved! "Live Chat" pop-up -

Just noticed a PM Live Chat pop-up.  Can one use this live chat option for help?

BEER by • Town Hero / Héro de la Ville
  • 802 Views
  • 17 replies
  • 0 Bravos

Resolved! Porting in

Hi all,newbee hereDoes porting-in also work on weekends?Is this an automated process or will it need a human’s approval on the side where the number is coming from?

amppm by • Good Citizen / Bon Citoyen
  • 508 Views
  • 3 replies
  • 0 Bravos

Help needed to change SIM

Unfortunately I didn't create an account for my daughter in time before she lost her phone... and after a few months of searching we concluded it is either lost or stolen... that being said, we purchased a new SIM, but to transfer the SIM we need eit...

Julianne2009 by • Great Neighbour / Super Voisin
  • 417 Views
  • 4 replies
  • 1 Bravos
srlawren by • Retired Oracle / Oracle Retraité
  • 233 Views
  • 0 replies
  • 0 Bravos

activation

got below information

chenyu by • Great Neighbour / Super Voisin
  • 411 Views
  • 3 replies
  • 0 Bravos

Resolved! usage history

Is there a way for me to search ONLY web (data) activity on usage through my online account?  I've tried sorting column headers but that doesn't seem to help.

HALIMACS by • Mayor / Maire
  • 564 Views
  • 5 replies
  • 0 Bravos

Resolved! Best way to use this forum?

I just figured out how to bravo someone and posted my first post, not this on :).  Is there anything else I should know on how to utilize this forum or a place with good documention on how to use all it's features?

slewin by • Good Citizen / Bon Citoyen
  • 945 Views
  • 8 replies
  • 2 Bravos

Autopay failed, paid manually, says plan is expired

I just paid through the website since autopay didn't work, checked my bank, the money came out, phone still not working. I go to reactivate my plan and it wants to charge me again. Please help! Been with Public for almost 2 years with no problems.  

minara09 by • Great Neighbour / Super Voisin
  • 329 Views
  • 4 replies
  • 0 Bravos

Resolved! Speedtest causing over 600mb of data

I do not know if anyone else has had this issue.  I just added my phone to Public Mobile and wanted to test the mobile speed so I used the speedtest application and first it oddly showed 300mbps which should not be possible, but the second horror is ...

slewin by • Good Citizen / Bon Citoyen
  • 1372 Views
  • 21 replies
  • 0 Bravos

autopay account suspended

My account was on autopay and failed recently so my account was suspended. I had to update my credit card info because my credit card was expired. Now that the info has been updated though, my account is still suspended. I can't make any payments man...

snackeater by • Great Neighbour / Super Voisin
  • 393 Views
  • 4 replies
  • 0 Bravos

URGENT Autopay didn't come out, both phones suspended

We have been with Public Mobile for 8 months.Our only concern was seeing posts from people about auto-pay not working.This happened to us today, two accounts.I submitted a ticket but I cannot wait 48 hours for help, we need our phones NOW for medical...

Lyndsay by • Good Citizen / Bon Citoyen
  • 856 Views
  • 20 replies
  • 0 Bravos

Resolved! Service Issues??

Anyone else experiencing no service? My husband and I are both home, he has service, but I don't. Next billing cycle isn't until Aug 24th.

sclan by • Good Citizen / Bon Citoyen
  • 1659 Views
  • 16 replies
  • 0 Bravos

Resolved! Porting problem/communicating with me

I've activated my service this morning and have been told that there's a problem in the porting process. I got a text that I will be called at my old number but the number is prepaid and barely has any time left on it. Can this be done over email and...

Poesidon by • Great Neighbour / Super Voisin
  • 505 Views
  • 3 replies
  • 0 Bravos

Service outage on August 21

From about 4pm to after 8pm (Quebec) I had no service. People could not call nor text me. It was if I had no service with Public Mobile. Can anyone explain what happened?

kerryb649 by • Great Neighbour / Super Voisin
  • 459 Views
  • 3 replies
  • 0 Bravos

Resolved! Receiving texts outside of Canada?

I've looked up this forum, as well as the plans pages, also experienced myself, but would like to ask for verification:You can't receive texts when you're outside the country, am i correct?I'm trying to receive sms verification codes for various thin...

intez by • Good Citizen / Bon Citoyen
  • 935 Views
  • 7 replies
  • 0 Bravos

Resolved! Re: Public Mobile as a reoccurring bill?

This is off topic question but as I am interested in the original post, may I ask how old this post is?   It just says "Monday".  I'm a new user.

RosieR by • Mayor / Maire
  • 783 Views
  • 8 replies
  • 0 Bravos
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