Phone plan deactivated before the 90 day mark

[wenfei]

Hi! I am currently travelling so I let my phone plan go into suspension mode. I last paid on April 13th for a month, which means my plan would have expired May 13th. If I have a 90 day suspension period then my account should still be available right now (July 14th) but I can’t log in and there is “no account with that email”

what do I do? Thanks 

[dabr]

@wenfei   The 90 day countdown starts from the date of suspension (plan didn't renew).    You might want to set a reminder to pay several days ahead of the 90th day (84-86) to ensure that you don't miss that payment to keep the account active, especially if you'll still be out of the country by then.

[wenfei]

Thank you so much! Yes, I think it’s the new system has been acting up. I was trying to access on my phone so maybe that is why. I am logged in now 🙂 

[hTideGnow · Accepted solution]

HI @wenfei 

Today is 62nd day from May 13

if you are certain you paid on April 13th, then yes, it is within the 90 days

Try calling 1-855-4PUBLIC and enter you phone number, see if they can find your number.

If not, still have hope, message PM CS Agent and ask:

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

After ticket is submitted, make sure to check your Community Inbox(top right corner envelope icon) periodically for response from PM's CS Agent

[wenfei]

May 13 until June 13 is 31 days, June 13th to July 13th is 30 days … 

[dust2dust]

Can you dial a North American toll-free number where you are? Try 1-855-4pu-blic and enter your number and see what it has to say.

It's also a new account system that just rolled out yesterday. Maybe try a different device or browser or use incognito mode or clear cache/cookies.

[Yummy]

Actually as per my calculation 90th day is on 2022.07.12 so you did miss renewal window for 1 day.