[Megathread] No Incoming / Outgoing Calls
Neither my husband or I can place or receive calls, but everything else works. Anyone else?
Forum Posts
Important Update: eSIM QR Code Now Included in Activation Summary Emails
Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Troubleshooting Login Issues: OTP, 2FA, EverSafe
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
Resolved! Switching plan/subscription: Public Rewards or Public Points program?
I am a Public Mobile customer since 2017 and I was on the older Public Rewards program.I am currently on the $40/month 15 GB 4G 30-day plan and I would like to switch to the current promotion of $39/month 20 GB 4G plan. If I do this, will I automatic...
Stolen Phone
How do you access your account to suspend a stolen phone when after you put your log information and do not have the phone to receive the text code to finalize the procedure that gives you access to your account. What do you do then to suspend your...
Resolved! Being charged BC rates
I purchased a sim and my original plan in BC. Moved to Alberta a month later and updated all my payment info / billing address to my Alberta address. Yet I’m still charged the BC GST (5%) and the BC PST (7%). How do I update this?
Contact number
Is there a phone number i could contact? I am being charged twice
Resolved! Lost phone
Phone has been lost. Can't log in to account as SMS 6 digit verification code goes to lost phone. How to change 2 step verification to email?
Roaming on or off?
I just signed up for the Canada/US plan. Should roaming be turned on or off on my Samsung phone?
Problem with oukitel c33
I just bought an oukitel c33 and it's not working when I try to make calls, after attempting to make a call it says network busy. And if somebody tries to call me the calling never get through. I already reboot my cellphone, put in airplane mode. Als...
Account details
Hello I need help to find out what exactly my account consisted of i I don’t think it’s working properly please @CS_Agent
Set up
I’m having trouble setting up my account. The money was taken from my account but it won’t let me go any further. It asks me to start over which means paying again. What am I doing wrong?
Resolved! My Free Holiday 1GB Data from Dec 2022 is still pending
I tried using the chat bot and submitting a ticket to ask why and, it just brings me to a 404 error page
Number port
My number port was unsuccessful, I need the request resent to my old provider. Currently cannot use the service on public mobile
I purchased the wrong add on by accident can you refund me $15 thanks
Good evening, I purchased the wrong add on by accident. I was trying to add calling to the USA from Canada and purchased US Talk Txt (15d) for $15 in error. Can I get a refund and if so how do I contact public mobile for this?
Resolved! Name Display for Outgoing Calls
I have a friend that's with Public Mobile that has outgoing name display for when she calls people (comes up as her business name even if she isn't stored in their contacts list) and wanted to figure out how to set that for my phone. Thanks!
Public Mobile Account Locked
I've gotten about 10-15 of these messages in the past hour. I am able to log into my account...is this spam?
Invalid numbers?
I am trying to dial 613 310-xxxx but Public mobile says it's an invalid number, check it and try again.
Resolved! Add on Data not working
I purchased 200mb recently and realized I had to reboot to activate. But afterwards I purchased 1gb and it didn't take. I rebooted my phone and check if I had set a data limit set(which wasn't the case). I've 100% had points redeemed as per an email ...
Referral Reward Points
I referred a friend to Public mobile and haven't received my 1 point yet. I'm just curious to when that shows up on your account. They have already received the $10 credit toward their next bill. They signed up in the last week.
unable to access account via PC
I signed up for service a couple days ago, I wanted to transfer my number but because I was with Koodo I needed to choose a new number and then have it ported over. that went fine, now what I am having an issue with is that when I try to log on via p...
Error message
I created an account and am trying to move forward in the process to subscribe to a plan. Repeatedly getting an error message. Anyone have any advice?
Account Number
I have been trying to find my account number with zero success. I need gain access quickly. I'm answering all the questions but keep going in circles. Please help!
Resolved! Public Points Expire??
Hi,Do Public Points Expire?Since the 4G plans do not come with Unlimited Reduced Speed Data I'm planning to have the points sit and build up for emergency data bucket redemptions.
Txt message rec'd
"Public Mobile here,Please note your subscription has been placed on hold due to an unresolved issue with your payment.To resume your subscription, simply log into the Public Mobile app or My Account to update your payment details. Alternatively, yo...
Data used while I sleep
Hey all, I used 7gb of data of my 20gb throughout the month between 12:45am and 1:30. Has anyone had this happen? Very odd.
Resolved! Error when trying to open a ticket
I was trying to open a ticket to contact support and this is what it says. Any solutions?
Resolved! Account suspended
I am registered for AutoPay. My account has suddenly been suspended. I updated all my credit card info (no changes, just reentered same info). Payment will not go through.
MC / Debit MC activations
So I tried to get this resolved with an agent as instructed in initial chat and opened a ticket. Was told Mastercard problems since last week, then CS agent asks me to change to an older postal code that doesn’t exist. Than tells me they’re no longer...
Resolved! Tennessee Cell Service
I have great US roaming coverage but in Tellico Plains Tennessee I have no service for 20 miles. And there is towers and others have good coverage.
Resolved! Error transferring my Koodo number to PM
Hello, I tried transferring my Koodo number to PM number but it didn’t work. It gave me an error saying “phone number is not eligible for port” can anyone help me please? Thanks.
