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Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...

Resolved! Bill is higher than what was promised

My account is suspended, I went to try and pay my bill and it is more than I had signed up for. I should have a $20 off voucher for the next 15 months and its not reflecting it in system and charging me full amount. I just signed up last month and it...

question

how come I cannot use data when I am outside on my accountit shows that Data Usage250 MB at 3G speed0.00 MB used

Resolved! phone says no SIM card

I just registered my phone and my wife's phone last night. Hers is working but my phone is saying there's no SIM card.

Resolved! Access to my account

My phone has been stolen.im not able to verify my account with text or email. I need to access my account to remove payment.I need to access my account to add new sim if I get new phone

Pass-word change

I can't access to my account because ny account number and password do not correspond.I don't have access to password forgotten.Originally I press password save but nothing is working.Thanks, Michel

Resolved! Roaming from US

Can I add on roaming after leaving Canada and am in the US

Resolved! New Samsung phone sim doesn't seem to work that well in it

I had an s10 plus. 2 days ago I upgraded to the 20plus. Sim works fine in the S10plus; I cannot get any calls, cannot dial out, can't even text. Anyone know what would cause this?

Resolved! Cancelling Sim Card Order / Redeeming Lunar New Year Deal

Hello, I want to join Public Mobile and take advantage of the Lunar New Year Deal. I just ordered two SIM cards but I see now they will arrive after the Lunar New Year Deal expires. Is it possible to cancel my SIM card order so I can just go buy the ...

Resolved! Where is my "second anniversary" badge?

I see the "third anniversary" but not the "second anniversary"?Very important question, I know.

Resolved! Account Number

How can I find my account number if I am locked out of My Account and have been on autopay (i.e., have no bills with my number)? I have found my initial activation email from PM and it does not list such.The help people are not helpful as they requir...

Resolved! Number porting

I am trying to port a phone number from another carrier. Public says to use enter a valid canadian phone number. I am. Where do I go from here?

Resolved! International roaming

No such thing with Public Mobile?

too many attempts log in

My user name and password are not working. It says too many attempts when trying to log in so I hut forgot password and changed it but that didnot work. How would I fix this or will it allow me to try logging in again af...

Resolved! Account is disconnected

Hi. I had just paid my account but it is still disconnected. How am I able to fix this?

Resolved! Where are my gifts

Hello i can no longer see (Christmas) gifts from public mobile (free data and minutes). It used to be just below my plan usage breakdown. What happened?

Resolved! Unlimited International texting

Hello!! My plan has unlimited international texting. It included Peru without additional payments

10 business days later, still no SIM card

I can't log into work sites due to 2FA Order 323993

Resolved! Referral reward lost

Hi, i have two referrals butthe rewards are lost in Feb. They are my friend and their plans are still active. What should i do?

S

Resolved! TRY TO CONTACT AN AGENT

So in trying to contact an agent system asks for the actual date I started with Public. WHO KNOWS THIS EXACT INFO. LIKE I JUST SAID IN PREVIOUS POST THIS IS REDICULOUS AND IF THERE IS AN AGENT MONITORING THIS PLEASE PAY ATTENTION TO HOW BAD THIS COMP...

Resolved! CANADA WIDE TALK BOOSTER 500

I purchased the Canada Wide Talk Booster 500 thinking I was topping up my Canada phone minutes. The fee came off my C/C, I didn't get a receipt from Public and I am out of minutes. COME ON PUBLIC MOBILE THIS IS GETTING REALLY BAD.

Frustrated & Unhappy

Is anybody else getting fed up with public mobile? Come renewal time every month, for the past few months, I seem to have issues and they never get resolved leaving me without phone service for days. Several months ago when they did their revamp to t...

Re: New to Public, now no internet??

It must be Friday night again. Fight night.

Resolved! activation and inabilty to submit a ticket

Just got delivery of a new phone and prepaid SIM card from you and when I try to activate it I am asked to verify my identity repeatedly til I am told I have tried too many times. I have reset my password and tried to submit a ticket as Simon can't h...

Need to activate

Filled everything out to activate my SIM card, transferred my number, but not getting an email. HELP

Resolved! Phone number is getting suspended

Hello, I got a message saying my phone number is getting suspended because I am out of the country and haven't made any calls or text. I do I stop my phone number from getting suspended

Community

Forum Posts

Important Update: eSIM QR Code Now Included in Activation Summary Emails

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Resolved! Bill is higher than what was promised

question

question

Resolved! phone says no SIM card

Resolved! Access to my account

Pass-word change

Resolved! Roaming from US

Resolved! New Samsung phone sim doesn't seem to work that well in it

Resolved! Cancelling Sim Card Order / Redeeming Lunar New Year Deal

Resolved! Where is my "second anniversary" badge?

Resolved! Account Number

Resolved! Number porting

Resolved! International roaming

too many attempts log in

Resolved! Account is disconnected

Resolved! Where are my gifts

Resolved! Unlimited International texting

10 business days later, still no SIM card

Resolved! Referral reward lost

S

Resolved! TRY TO CONTACT AN AGENT

Resolved! CANADA WIDE TALK BOOSTER 500

Frustrated & Unhappy

Re: New to Public, now no internet??

Resolved! activation and inabilty to submit a ticket

Need to activate

Resolved! Phone number is getting suspended

Resolved! SHIPPING

Resolved! Find my Account #

email change

Joining Public

Invalid Account Number - Must Be 13 Numeric Digits

Question re: $35/mo plan and porting number

What does it mean?

No Internet - You may be out of data from Public M...