[Megathread] No Incoming / Outgoing Calls
Neither my husband or I can place or receive calls, but everything else works. Anyone else?
Forum Posts
Important Update: eSIM QR Code Now Included in Activation Summary Emails
Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Troubleshooting Login Issues: OTP, 2FA, EverSafe
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
Number port
My number port was unsuccessful, I need the request resent to my old provider. Currently cannot use the service on public mobile
I purchased the wrong add on by accident can you refund me $15 thanks
Good evening, I purchased the wrong add on by accident. I was trying to add calling to the USA from Canada and purchased US Talk Txt (15d) for $15 in error. Can I get a refund and if so how do I contact public mobile for this?
Resolved! Name Display for Outgoing Calls
I have a friend that's with Public Mobile that has outgoing name display for when she calls people (comes up as her business name even if she isn't stored in their contacts list) and wanted to figure out how to set that for my phone. Thanks!
Public Mobile Account Locked
I've gotten about 10-15 of these messages in the past hour. I am able to log into my account...is this spam?
Invalid numbers?
I am trying to dial 613 310-xxxx but Public mobile says it's an invalid number, check it and try again.
Resolved! Add on Data not working
I purchased 200mb recently and realized I had to reboot to activate. But afterwards I purchased 1gb and it didn't take. I rebooted my phone and check if I had set a data limit set(which wasn't the case). I've 100% had points redeemed as per an email ...
Referral Reward Points
I referred a friend to Public mobile and haven't received my 1 point yet. I'm just curious to when that shows up on your account. They have already received the $10 credit toward their next bill. They signed up in the last week.
unable to access account via PC
I signed up for service a couple days ago, I wanted to transfer my number but because I was with Koodo I needed to choose a new number and then have it ported over. that went fine, now what I am having an issue with is that when I try to log on via p...
Error message
I created an account and am trying to move forward in the process to subscribe to a plan. Repeatedly getting an error message. Anyone have any advice?
Account Number
I have been trying to find my account number with zero success. I need gain access quickly. I'm answering all the questions but keep going in circles. Please help!
Resolved! Public Points Expire??
Hi,Do Public Points Expire?Since the 4G plans do not come with Unlimited Reduced Speed Data I'm planning to have the points sit and build up for emergency data bucket redemptions.
Txt message rec'd
"Public Mobile here,Please note your subscription has been placed on hold due to an unresolved issue with your payment.To resume your subscription, simply log into the Public Mobile app or My Account to update your payment details. Alternatively, yo...
Data used while I sleep
Hey all, I used 7gb of data of my 20gb throughout the month between 12:45am and 1:30. Has anyone had this happen? Very odd.
Resolved! Error when trying to open a ticket
I was trying to open a ticket to contact support and this is what it says. Any solutions?
Resolved! Account suspended
I am registered for AutoPay. My account has suddenly been suspended. I updated all my credit card info (no changes, just reentered same info). Payment will not go through.
MC / Debit MC activations
So I tried to get this resolved with an agent as instructed in initial chat and opened a ticket. Was told Mastercard problems since last week, then CS agent asks me to change to an older postal code that doesn’t exist. Than tells me they’re no longer...
Resolved! Tennessee Cell Service
I have great US roaming coverage but in Tellico Plains Tennessee I have no service for 20 miles. And there is towers and others have good coverage.
Resolved! Error transferring my Koodo number to PM
Hello, I tried transferring my Koodo number to PM number but it didn’t work. It gave me an error saying “phone number is not eligible for port” can anyone help me please? Thanks.
Resolved! Port Protection
Hello,With the growing use of SMS 2-factor authentication and the various attempts to access people's phone messages to bypass this security, does Public Mobile offer any sort of porting protection and mitigation of sim swap scams?David
Resolved! Referral credit not showing up on the account
Where would I be able to see the $10 referral credit on my account? I just signed up and received the referral code from my friend. I entered the code during my sign up process as well.
Resolved! Voice drops out in calls
I currently have a 3G plan using an iPhone 8. My coverage area apparently supports 5G. I currently get 1 bar signal strength. When I’m talking on the phone the speech from the other end of the call will drop out on occasion, especially if I walk arou...
I saw a New PM Plan, this sparks my Interest
I have an Identical, But Older Legacy for $150 Every 90 Days, BUT with 6GB DataThe 40GB is by far enticing When with the 90 Day, what will the discount be be, If $45, then adding the rest of my Rewards would be Awesome
Resolved! Can’t get into my account at all
I can’t get into my account at all. Keeps getting locked out. I have to pay my account.
Resolved! Double charged - raised a ticket a week back
Hello allI was double charged on my last monthly payment and I had raised a ticket. I was told that they will investigate. Its been a week now and haven't heard anything afterwards.Any other way to escalate this ? Thank you
Resolved! My eSim doesn't work
Hello EveryoneI purchased a PM plan yesterday and when I was activating my eSim it said something went wrong, so I didn't get the QR code for my eSim, but I already paid for my plan. So is there any way to get a refund or get the QR code.Any Help Wil...
Resolved! Account keeps locking
I have an account for my son and changed the password a while back and everything was fine and I could access. Now when I sign in again it’s telling me that the log in information doesn’t match when I know for a fact that it’s correct. So then I I ...
My wife can’t log in to her account
We’ve tried resetting her password numerous times and it still won’t let her in. I tried a few times myself.
Resolved! Missing Loyalty Points
Hi, I just noticed that under Rewards my Loyalty credit that is normally $5 per month is missing when I review what rewards I’m supposed to receive. In fact it shows “Loyalty Pays” of $0xxxxxxxxxxxxxxxxxxxxxxxx
