Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
Need help logging as I'm locked out. My visa expired and they shutdown my line.
The scheduled account upgrade from 3G/2GB worked on Dec 7 to 4G/15GB.However when I look in my account plan now it shows as 3G/2GB.Support please advise & resolve
Who thought it was a smart idea to get rid of customer service lines?! I changed pass and still cant login to my account. Useless im about to switch to telus where i know customer service still exists.
how long does it usually take for the CS Agent to get back to you or resolve your issue?
I just got a unlocked refurbished iPhone 11, phone will not connect to the public mobile network. I can make the odd outgoing call but only with wifi assist, I have tried reinstall my phone but still does not work, what can I do to get it working aga...
How can I know if my phone number as been ported from previous carrier? Why am I not able to receive calls?
Hi, I paid $25+ tax for the unlimited canada -wide plan from Dec 1~31, 2022.But whenever I make phone calls, It says I used all purchased minutes. It is prepaid plan. I dont understand why I cannot use unlimited canada-wide talk.
I change my password for my account and before I can even enter my credentials after confirmation it says it doesn't work. could a mod check and see if my password is being changed in a second after I do it?
Are the rewards for $40/15GB plan the same as $40/5GB Plan? Do my rewards come with me if I switch to $40/15GB Plan?
Have international texting my wife is in New York and I can’t text her
Hello Public Mobile,I have switched my plan last month to the 15g 4g data, unlimited national SMS and call and unlimited international calls, to my surprise, this switch was not made yesterday upon the renewal of my subscription. Can anyone please he...
Lock screen and I forgot my passwordLg G8x thinq
Hi I want to cancel my cell phone plan with public mobile and change to another provider. I was told by my new provider that I do not have to inform public mobile because it will be done by the provider once I received the new SIM card and activate i...
Where can I find details of my data usage.
Hi I recently changed my email address and now am unable to login to my account. please help
New account here. I can’t make or receive calls. I’ve reinserted SIM cardairplane mode on, then offreset data network ( it’s saying Public Mobile Network) anything else I can do?
I swear there, at least in the past been an announcement of that month's community top contributors by today. As it's considered to the 6th of the next month to determine who get's what. And it usually comes out the next day or two. Well it's day 3 a...
Recently paid my phone bill but after 1gb out of 10.5 I’d got a text saying id used 100% of my data and then my calling and text stopped working and I am not sure what more to do
hi,I Just change my plan from 25$ for the 40$ 15gb plan but my account still says I have 1gb available and it's almost full.Can you please do something to correct this mistake. I was billed 40$ + taxes. Thank you
I’m trying to change my plan to something cheaper for my son who only needs texting n calling but won’t let me every time try says ops something went wrong so how do reactivate my sons phone
I am looking to add a second phone to my existing account. I don't see how to do that when on the My Account page. I can shop for new features on the existing line but not add a new line Please help!
Good evening, I will be outside of Canada for three months, I am planning to hold my phone plan for that period of time because I won't use it, maybe if I could pay a little bit to keep my plan active, that would be awesome, also I would like to reac...
On Friday, 2 December I referred my husband to Public Mobile with referral code given. However, up until now, I don’t see the reward showing up my account ( $2 off from my bill and my husband’s bill) Also, my husband and myself should get an addition...
I was sent a text about the 2GB data and 500intl minutes, I replied to the text and got a confirmation text sent back. But when I checked my account I do not see any add-ons in my account. Another concern I'm having is that even though i am using my...
Just found the 2020 version of "More is Merrier with Public Mobile". PM has changed the mechanism in 2021 onto 2022.
I want to chat with a Public staff member about my gifts this afternoon. Specifically et a bonus of 1 GB of free data with Public points
Hello all. I've had the $15 plan for two years now and I used to get 250mb for the plan and 250mb for auto pay. It appears over the last few months the 250mb for auto pay has vanished. Has there been a change from Public Mobile or is there a technica...
