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Forum Posts

[FIXED]: Network Service in Ontario, Quebec, and the Maritimes

Hello Community, We want to update you regarding the recent service disruptions impacting some of our subscribers in Ontario, Quebec, and the Maritimes. Early this morning, our team successfully implemented a fix that resolved the network congestion ...

Ck_PM by Public Mobile
  • 2087 Views
  • 19 replies
  • 6 Bravos

Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Ck_PM by Public Mobile
  • 17573 Views
  • 123 replies
  • 31 Bravos

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update.  I...

A_CX_PM by Public Mobile
  • 28626 Views
  • 184 replies
  • 27 Bravos

Resolved! Us cell phone packages

Hi does anyone know if Public offers anything other than their ten day USA travel packages. It seems quite cumbersome and expensive to renew every ten days. We are going for three months and hate to leave public Mobile as they have been awesome. Just...

mark14 by Good Citizen / Bon Citoyen
  • 996 Views
  • 11 replies
  • 0 Bravos

Resolved! Email? "Missed a payment? Your Public Mobile account is suspend."

I got this email yesterday, from publicmobileservice @ info.publicmobile.ca, insinuating my wife's account was suspended.  This is weird on two levels.   First, she had used it to talk to me from the day before, which okay...  might track fine, but I...

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thomask by Great Citizen / Super Citoyen
  • 1089 Views
  • 11 replies
  • 2 Bravos

Resolved! Base plan change

Why, in June when my $50 Base plan increased data . I was never notified, and was charged $50 for 2 GB's less for 5 months!!

greenerin714 by Great Neighbour / Super Voisin
  • 740 Views
  • 8 replies
  • 0 Bravos

Not seeing my sms messages in the history log

I tried sending test SMS messages between my phone and my wife's (both using public mobile) and have waited for several hours but do not see any entries in the history log. Logged off and on several times and still no entries. Any reason why this wou...

ef130968 by Great Neighbour / Super Voisin
  • 1043 Views
  • 13 replies
  • 0 Bravos

Resolved! About my 100 minutes / $15 plan

Hi, it says it's "Unlimited Incoming Calls" of the 100-minute plan, but why does Public still count the incoming calls as "use minutes" and deduct from the 100 mins when I answer any call? That's apparently misleading and unfair if you do not pay att...

tds2008 by Great Neighbour / Super Voisin
  • 1411 Views
  • 14 replies
  • 1 Bravos

Resolved! Data slow

Getting 1Mb instead of 3.  Also affecting my kid's phone in another city entirely.  Any ideas?

JAC70 by Good Citizen / Bon Citoyen
  • 1176 Views
  • 10 replies
  • 1 Bravos

Resolved! US Calling Add-on

Hello, My parents have purchased the US calling add-on for their Public Mobile cell phone. It seems they are rebilled monthly for their service, but the add-on does not bill automatically when the minutes are exhausted. Does this mean that they need ...

mtrahm by Great Neighbour / Super Voisin
  • 1046 Views
  • 13 replies
  • 0 Bravos

Resolved! Sign Up with Email 5GB Promo

I received an email that said if I bought a plan of 25$ or more and signed up using my email that I would receive free 5GB of data. I followed the instructions but still have not received the bonus data. Does anyone know when my reward will be applie...

lseeto by Great Neighbour / Super Voisin
  • 907 Views
  • 8 replies
  • 0 Bravos

Blacklisted phone

A while back I purchased a Samsung galaxy S6 from a guy and the phone worked for about 6 months and then suddenly stopped working. It says it is not registered on the network. I checked the device online to see if it was  blacklisted and it is.  How ...

phynes77 by Great Neighbour / Super Voisin
  • 1789 Views
  • 22 replies
  • 0 Bravos

Purchase of US Roaming Talk and Text

Purchased  add-on US Roaming Talk/Text yesterday Oct 15th.  Payment and purchase shows on in transaction history however....  add-on is not active or visible  on my plan info....  help

BS16 by Good Citizen / Bon Citoyen
  • 978 Views
  • 21 replies
  • 0 Bravos

My amount due is incorrect

My online profile is showing $35 for the next renewal however my plan is $25 a month 

redmoun by Great Neighbour / Super Voisin
  • 735 Views
  • 11 replies
  • 1 Bravos

Need to Cancel

Need help to canceling   SD08: Moved from Beginner’s Guide to the Community. Title edited to match subject.

Ajaysohal6 by Great Neighbour / Super Voisin
  • 573 Views
  • 2 replies
  • 0 Bravos

the calls are going directly to voice mail

Hello, For last two days the calls are going directly to the voicemails. I cannot get any notification that calls are coming. I have been using this public mobile number for more than a year. Please advice. Thanks. Rajib.

crajibkumar by Good Citizen / Bon Citoyen
  • 1232 Views
  • 14 replies
  • 1 Bravos

Resolved! monthly payment

I made a payment to Public Mobile from my credit cardBut the payment showed up as been made to koodoIs Public mobile part of or affiliated to Koodo

mikep1234 by Good Citizen / Bon Citoyen
  • 797 Views
  • 8 replies
  • 0 Bravos

The community

I just wanted to say that this community here is so much more friendly and nicer to be part of:) I quit Twitter because of the hate and judgments there. I know we don’t always agree that’s what makes us humans ( we all have differing opinions) but be...

Deano53 by Great Citizen / Super Citoyen
  • 612 Views
  • 6 replies
  • 7 Bravos

Resolved! Voicemail not working!

Hello! My voicemail has suddenly stopped working. When I try to get into my voicemail menu on my phone, it takes me to setup my voicemail. But from there I cannot select Public Mobile as my service provider. I have also called the number 172 and the ...

carsxn by Good Citizen / Bon Citoyen
  • 1466 Views
  • 7 replies
  • 0 Bravos

Re: Sim card not working

My sim card won't fit in all the way i would like to speak to a live agent please 

8145 by Great Neighbour / Super Voisin
  • 468 Views
  • 4 replies
  • 0 Bravos

Bell numbers

Is anyone else having trouble sending and receiving messages from Bell phone numbers??

eblundell by Good Citizen / Bon Citoyen
  • 934 Views
  • 11 replies
  • 0 Bravos

Account

I can’t get into my account, I have been locked out can anyone help me please

Durvalesteves by Great Neighbour / Super Voisin
  • 597 Views
  • 7 replies
  • 0 Bravos
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