Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
I have a new bank account and I want yo to take money from a different bank -payment for my cell.Accont # 10000xxxxxxxx Please take my monthly payment to cover my plan from CIBC bank xxxxxx Marine xxxxxxxxxxxx
Hello, I was charged twice for January. How do I get a refund? Thanks
Hi I recently ported my number over from Koodo today on the 3rd of Jan 2022 but my public mobile sim is not active
I enabled pre-authorized payment method but $2.00 is not off from my monthly payment.
Tried activating a PM account and transfer my number from Telus. Went through the entire process getting an error message at the end telling me to create a ticket (error 821). Realized that I need to be in incognito mode in Chrome as I did with previ...
I checked my credit card transactions and I made a payment Dec 29/22 but then I noticed I have been charged again and it is pending from Dec 30/22. The second payment isn’t to my Public Mobile account but to Public Mobile Vancouver. Can you explain p...
Hi, I just switch from another carrier before the long holiday, today when I resume my work I found that I got no network connection. Please advise if my work place is out of coverage ? Manitoba R7A.
Currently in Arizona with cell service through a US carrier. Can I call forward all calls made to my Public Mobile a/c from here in Arizona? Any additional cost?
Not sure which email i have use. I need my service back on..thanks sannie
I changed my plan to a newer one recently and just now when I checked my account, it had reverted to the previous one without any authorization from myself.
for the last hour ive been getting redirected, stupid comfomation emails, and having to partacipate in a commuinity foruim, alli want to do is upgrade my ccard info so my phone works..this really is a bad company.. i wanna speal tp a person im to old...
My account is suspended due to payment issue. Credit card in this account is valid and have enough funds. When I try to make payment, it is failing without any error code. Could you please let me know how to fix this problem?
Hi Im having some trouble logging into my Public Mobile account I changed my service provider and phone numner but cant log into my account.
I am trying to change my new address and the system says Mississauga, Ontario is an invalid city.
Woke up this morning to my account being suspended. Logged on to the website and tried to make a payment and nothing going through even though there is sufficient funds in my account. Tried 2 different credit cards and my visa debit keep getting a me...
I have tried multiple times to change my plan to one of the promo plans 40 for 15 gb and it just automatically changes to the old plan upon the renewal date.
I bought 10 day US roaming - now in Miami and I have no connection.Am I missing something? Phone is Android.ThanksBrian
Hi I want to cancel one of my lines 647xxxxxxx today Edit by Dunkman: removed personal information
Since I received my used phone from PM my Voicemail has never worked when using the Voicemail button in the lower right of the keypad . It does not seem to dial at all but does provide an Error message.It is the correct number, I have rebooted my cel...
I no longer have access to email and to log in to my mobile public account they send me a code on my email which I can't see what to do.
I have a new sim and it’s for a prepay plan for one of my kids. However when I go online to activate it they want me to sign up for a plan.
I changed my number (stayed with public mobile only) but I am not able to call or receive the incoming call. I can send the text message though but could not receive a text message. When my services will start?
Hello,I activated account with public mobile on 30 Dec 2022. I am not at all satisfied with their services and would like to get a complete refund as I have used only 4 days now. Thanks.
Incoming calls are not coming with IOS 15.7 and LTE. However its working with 3G. I have iphone 6s and iphone 11 and both of them have the same issue.
I recently purchased a roaming package for talk and text in the USA as well as a data package totalling 35 dollars. I did not get to use it, there was almost no service in 3 states. I want my money back, not just poor service, almost inexistent. who ...
How did Public Mobile start out? There is not a lot of information about how the company began, why it was named Public Mobile, et cetera. The name seems to imply that it may have begun as some kind of local cooperative cellular phone serv...
My 2GB for 24 months promotion started on Oct 15, 2022, and now it is in the 3rd cycle, but my account shows it is in the 4th cycle. How to fix it?
transfer from chatr to public. but how
The deal expires January 3rd and I ordered a sim on the 2nd. I thought that I did not need to have the sim card in hand to get the deal but that is not the case
