Community

Resolved! Need help! New ....Couldn't port my number over and still paying for my old service, plse assist!!!

Hi, I tried to port my number over from Telus Mobility to PM but was not able.  I still have my old account active with Telus but I don't want this new number, or to be paying for both services.  I want my old number please, which is why I waited the...

Resolved! locked out of account

Im locked out and says contact customer service which sends me to the community sitenow what?

Resolved! How come I never got the bonus of 500MB of extra data when I do autopsy??

I just noticed that every since I did autopsy, I never got my bonus data of 500MB... What do I do about it since Public Mobile is online??? 

Resolved! Cancel services

need to cancel service 

Resolved! Getting a SIM card

How can I get a sim card mailed to me?

Resolved! Text regarding expiry of my auto debit from Visa - URGENT

On April 25/22 I received a text saying that my Visa registered for AutoPay was expiring at the end of the month and to contact you in order to update.  This is the second day I have tried to login in order to do so.  I get as far as my security ques...

Resolved! My phone is suspended due to credit card expire, can't login and don't know Id, what should I do

Resolved! US Roaming with friends

If my friend and I (both from Canada) get a US Roaming Add-On and then travel to the USA, can we text each other?  Does the US Roaming work in Hawaii? Thanks

Resolved! How to see my saved Credit Card info

Is there a way to see my credit card info that i saved for Auto-Pay? I am asking because my gf needed to update her expiry date, which we did but want to make sure it is updated with correct info before the next payment date. I try to see that info i...

Resolved! porting

I have got in contact with fido and received approval to transfer my telephone number. how long does it takeÉ

Resolved! data turns off when not connected to wifi

The data on my phone is not on or available unless the phone is connected to wifi. Does anyone know how to fix this?

Resolved! CRTC mandated package

Where can I find the crtc mandated $35 3 g unlimited talk and text package? The only one I see is $35 for 2.5g. This has been federally mandated since July 2022. 

Resolved! $2 credit for autopay

I am set up for autopay, but have not been receiving the $2 monthly credit for doing so.  My question is why not? 

Resolved! Refund

I would like a refund for 36.75 please. I wanted only 1 plan of 35.00 and was charged for 2. I received an error message both times when I tried to activate the Sim card.  Why did it charge me when I received the error message 

Resolved! account suspended

help i have auto pay and account is suspended. Credit card is valid and i even tried to add another card to no avail...help

Resolved! rewards not applied but i should still be in rewards (not points) program

Was receiving rewards for loyalty, auto-pay and referrals for more than a year. Got them Feb and March 2022 like usual. My April monthly fee did not have the rewards applied. I didn't join points as far as I can tell in my account and also do not rem...

Resolved! Sim Card damaged

How can I replace my sim card that is damaged?

Resolved! porting of my number didn’t work?

i try to set an other number for my daughter, i tried to port the number from fido more than a week ago and i called fido to see what happened, they told me that the number stiil is active with them.  i want to do the porting again, but unfortunately...