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Forum Posts

Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Ck_PM by Public Mobile
  • 11132 Views
  • 107 replies
  • 27 Bravos

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update.  I...

A_CX_PM by Public Mobile
  • 22061 Views
  • 181 replies
  • 24 Bravos

Resolved! Unable to Text Australia

I'm pretty new to Public Mobile - activated my SIM a week ago yesterday on the $15 Province-wide plan. Everything was working fine - number ported from Telus immediately and I was able to send and receive phone calls and texts within Canada.On Saturd...

susanjm by Good Citizen / Bon Citoyen
  • 1622 Views
  • 37 replies
  • 1 Bravos

Resolved! Monthly Statements for each month of 2020

I need monthly statements for each month of 2020 for my tax accountant. Is there a way to get this? I noticed that it only goes back 180 days?

Aimie by Great Neighbour / Super Voisin
  • 1148 Views
  • 10 replies
  • 0 Bravos

Resolved! International calling add on

Hello, Does the international calling add on of $15 include calls from Canada to the States? I am hoping to be able to call anywhere with this add on. I am from Canada.  Thanks. Also: I keep being bumped out of actually buying this add on. (I have mo...

jadedetrey by Good Citizen / Bon Citoyen
  • 1066 Views
  • 9 replies
  • 1 Bravos

RCS working for anyone?

PM launched RCS a while ago and I was enjoying while it lasted. For some reason it is not working as intended so I had to disable it completely. It still works fine as long as I have WiFi or Data enabled. If I don't have WiFi or Data enabled, it supp...

NDesai by Oracle
  • 2150 Views
  • 10 replies
  • 1 Bravos

Resolved! What will happen if I cancel my credit card

That’s the problem. I bought a SIM card last year, and activated it online. But it couldn’t go through the last step. So I returned it and activated a new one. Now the number I returned kept charging me monthly. I cannot remember the number and email...

Nidaniangde by Good Citizen / Bon Citoyen
  • 1063 Views
  • 8 replies
  • 1 Bravos

Resolved! xplore mobile not listed as "old service provider"

Hello. I wish to transfer a phone number from my existing provider (xplore mobile), but it is not listed  under the "Old Service Provider" pull-down menu. I recall this not being an issue when I transferred over my spouse's phone a few months back. I...

amarsh60 by Great Neighbour / Super Voisin
  • 626 Views
  • 2 replies
  • 0 Bravos

Community - Reply Problem?

Anyone has issue with replying post this morning ?  Tried to reply issue, clicked POST, it keep spinning.  Glad I didn't re-post or refresh.  I went back and check the main page and noticed that my reply in fact was posted (but the other windows whic...

hTideGnow by Mayor / Maire
  • 728 Views
  • 20 replies
  • 1 Bravos

Credit card update

Trying to update expiry date for my credit card and system keeps coming back saying problem with issuer, phoned the bank and they say my address was put in as 208 instead of 20 b  I have tried several times but keep getting same message.proper addres...

sandcliff by Great Neighbour / Super Voisin
  • 447 Views
  • 3 replies
  • 0 Bravos

Resolved! Is the $10 plan at 4G vs $25 plan at 3G ????????

Just got this advise as cut and pasted below -@darlicious wrote:@BEER Keep in mind that your data on the $10 account is full speed 4G LTE. Is this correct ???? If this is true then it's best to hold on to the $10 plans and just purchase top ups as re...

BEER by Town Hero / Héro de la Ville
  • 989 Views
  • 16 replies
  • 0 Bravos

Data Outage today? No Data/SMS Service

Noticed that I'm getting No Internet Connection on my phone today.SMS are not sending either. Only noticed when I tried to send a couple of SMS and they're stuck in "Sending". I've rebooted, re-seated the SIM, removed and re-added the APN.  

sonician by Great Citizen / Super Citoyen
  • 985 Views
  • 21 replies
  • 0 Bravos

Resolved! FORGOT PASSWORD - NEED TO UPDATE CREDIT CARD FOR AUTOPAY

Hi, I forgot my password and I have been locked out.I forgot my security question. Now I have no cell service. I just want to make a payment. Why is the password reset method so complicated and inconvenient?This is frustrating...

pmp02003 by Great Neighbour / Super Voisin
  • 484 Views
  • 3 replies
  • 0 Bravos

Resolved! Unlock my phone

I had a Public Mobile account with my own unlocked phone. I transferred my phone number to another provider. Now they say my phone is locked. How do I get Public Mobile to unlock my IPhone?

Bev7 by Great Neighbour / Super Voisin
  • 964 Views
  • 4 replies
  • 0 Bravos

My plan is 15 monthly

I just purchased a new sim and activated and im all set up.then when im going to send a message its error.thankyou 

Resolved! Account expired AGAIN!

This is the second time this year I have had my account “expire”. I have been set up for auto pay from the start and there is no problem with funds. The last time it happened, I got charged twice when I renewed. I have been understanding up until now...

chris_p17 by Good Citizen / Bon Citoyen
  • 1030 Views
  • 11 replies
  • 0 Bravos

Resolved! US calls

We made an $8 add on for calls for 10 days to the USA. Can't complete the call - won't go through and 2 days have been wasted. Can't talk to anyone regarding this. We have $48 credit after paying for that add on so that's not the issue.  Anyone?!We h...

Elisabeth2 by Great Neighbour / Super Voisin
  • 798 Views
  • 8 replies
  • 0 Bravos

Resolved! No order confirmation email

I've ordered a SIM card hours ago, but I haven't received any email about it (no order confirmation email). How do I contact an admin of Public Mobile regarding this? I believe the admin can search for this order using some of my information. Name:  ...

Legus by Great Neighbour / Super Voisin
  • 1046 Views
  • 9 replies
  • 0 Bravos

Resolved! Community

I activate my new sim from the store today. I noticed there is one month free promotion ending on March 31th . Can I avail this promotion after activation?

samjadali by Great Neighbour / Super Voisin
  • 649 Views
  • 4 replies
  • 0 Bravos

Resolved! I paid $15 for add ons 1g data

I just paid $15 for add ons 1g data, But  it just display in my account $15. I can not see 1g data inmy account

gaoyancanada by Great Neighbour / Super Voisin
  • 845 Views
  • 6 replies
  • 0 Bravos

Resolved! 5 GB bonus?

In the OVERVIEW PAGE, in the My Data & Add-Ons section, it says “ If a feature is not listed below, it may have been fully consumed and no longer available for use.” I used up my 250 mb of data & add-ons (this is a 250mb from the 15$ package), I have...

eajhealy by Good Citizen / Bon Citoyen
  • 1214 Views
  • 19 replies
  • 0 Bravos
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