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Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...

Resolved! Why only LTE? Where is my 5G?

I have 2 phones. Both on the same type of plan. But the newer phone only have LTE while the older phone uses 5G.@ CS_Comms edtied by computergeek541: The above tagged username isn't a customer service account (nor anyone else you works at Public Mo...

Resolved! Is community remembering you a thing of the past?

So, I finally regained access to my original community ID, step 1 done. but now, it seems that "trusted device" only let's you skip the 2fa part, but you still have to enter your full email and password every time you want to check in? It used to jus...

Resolved! Trouble transfering number and activating esim

@CS_Agent I tried activating an Esim and it gave me a notification saying it didn't work. On top of this, I messed up my number transfer because I put in the wrong number for MEID. I got a text saying someone would contact me 'shortly'. It's been alm...

Advantage or Disadvantage to not retrieving old community account?

This whole change over to Eversafe has been ridiculous and Frustrating! I have wasted a colossal amount of my time just trying to get access to Community again. I could not use my old id, it kept saying it was already in use, yeah , by me! Then it wo...

Resolved! Need to confirm identity by email

My wife is out of the country and so her Canadian phone number does not work. She is trying to login to her PM account but it is not giving her the option of sending code by email, she tried clicking "Resend code", it did not give the option of send ...

Cannot make or receive phone calls

@CS_Agent I am unable to make or receive phone calls. Text and data work fine. Please help.

Resolved! phone service

cant make or receive calls, subscription is current

Does anyone know if Public Mobile disconnects calls after a certain number of rings?

First off, I'm not sure what happened to my Community Support account (mobileguy). Can't seem to log in with that email anymore and PM doesn't seem to recognize that email either. So I'm posting my first topic here with my main primary account.So t...

Payment

My payment went without notivication double, this is without me changing enything, I am leaving Public Mobile. This is how you get treated after being with them for 5 Years.

Resolved! Changed Provider and I can't access my profile to cancel auto-payment option

Hi everyone,I changed provider yesterday and I have to cancel the auto-payment option. I am not able to access my Public Mobile profile to do so and I cannot speak with anyone over the phone.How can I make sure the auto-payment option has been cancel...

Txt issues

I can receive txt but am unable to send

Resolved! Account transfer timed out

I missed the 90 minute window to authorize the transfer. Called other provider and they're standing @CS_Agenthow can in re-start the transfer process?

Resolved! Forgot to input friend code.

I forgot to input the friend code @ setup. @CS_Agent I tried using chat and opening a ticket but it doesn't work (3 different days).How do I proceed?

Service

I changed my plan from 3g to 15g with promotion. It keeps saying LTE service. Calls are aweful. Keeps cutting out. I was better off with 3g . Had no problem. Also keep getting a warning on my Data when it hits 3g. I still have 12g left. Am I not gett...

Data not working.

@CS_Agent my data hasn’t worked for weeks. I can’t submit a ticket. I’ve spent hours trying to resolve this. Signing into get help is so arduous.

Resolved! Did not receive transfer request

I tried to transfer my freedom mobile number to public mobile but I did not receive the transfer authorisation message. Now I am unable to receive calls on my public mobile sim card. Can someone help?

@CS_Agent

@CS_Agent - My refer a friend bonus never applied when my fiance got me started, neither of us got the bonus, its been over a year, when will public mobile get real customer service able to help apply the rewards?

Transfer Old Public Mobile Number to new Public Account

How do I transfer a phone number from my old Public Mobile account to my new Public Mobile account? @CS_Agent

Eversafe is Terrible

I am astonished how buggy and problematic the new Eversafe 2-factor authentication and secure sign-in process has been. For me, it's been a miserable week of absolute hell simply trying to log in to my account simply to update my payment information ...

Can’t send or receive texts. Using iPhone 7

Transferred service Thursday and am still not able to send or receive text. Have tried all the fixes suggested Have the $15 subscription many suggestions welcomed. Thanks !

Bonus Long distance minutes.

Do the Long distance bonus minutes have an expiry date?

Can I use my public mobile number abroad?

Will be in europe this summer and still need access to my canadian number. Any suggestions?

Refer a friend

My refer a friend didn’t show on my last payment

@CS_Agent, Double Charge

@CS_Agent, I was double charged on 05/30/2023. I am not super impressed with the website as the ticket submission forum is a waste of time and no matter how far you get through the process, it encounters an error either trying to open the ticket or s...

@CS_Agent Can not access account / code. Out of country.

@CS_Agent I have another active account with public mobile. I created this one only to try and access customer support / chat support. I have left Canada and anytime I try to login to change my subscription or remove payment info it requests a code s...

Resolved! Is there an option that blocks setting title and avatar?

Just noticed that a members posts - does not show an avatar or title -- is there a setting that gives that option? The posts that do not show the avatar and the community rating is ("Anonymous". Not applicable)

Resolved! Points

So now I get $5 a month for loyalty and auto top up and referral so I look at the point system is it me or does it seem that I will get less bye going to the point system

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