Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
Hi guys,my 100 min inside canada talk finished after 10 min of talking. Who should I refer to? Thanks
Trying to acivate new PM SIM card right now, the port over my cell phone number, but PM is stopping payment from credit card. All information is correct and has been checked repeatedly, the card has enough money on it to complete the transaction....
Hello,I had an account with public mobile from 2019 up until March of 2020. I am trying to recover my old account number. How can I go about it?Thank you kindly Erico
I’m out of data, my cycle ends May 30, and I don’t want to pay another $15 for a GB of data. Can I move my cycle end date up and pay early? thanks!
I can text but can’t. Make or receive calls
I accidentally deleted the transfer request phone number verification text. I’ve got a new carrier and am moving over my current phone number. How can I get this text resent to me again?
repetitive thread
How do I change my auto payment method?
Hi! For the past few days I’m unable to dial in and get any calls with my phone number. I have paid for my phone account but it’s still not in service when someone tries to phone me. What gives?
Hi Team!When I signed up with Public several months ago, they had a special promo going on, it was $35 for 15 GB with a 3 GB bonus. When I just logged into my account now, I don't see that plan! They put me on a basic $35 for 3GB plan??? Does anyon...
After a significant amount of frustration, I was finally able to sign in to my account with the user name and password. I confirmed the correct email address was in the profile and attempted to log in to the "My Account" to change the billing informa...
Hello. I ordered a SIM card on March 14th and haven't received the card yet. Order #332247. Hope you can send one out soon! Thank you.
I signed on today to make sure I had enough data remaining for an upcoming trip and found that my PC is incorrectly showing that I am on a 3GB plan. I am on the 15GB 4G plan from the fall deal last year, which is what I have been getting charged for ...
Hello, I'm looking to port my current number from PM to Speakout. However, I do not want to get rid of my PM account. I'm just hoping to change it and have my old PM number ported to Speakout as my secondary phone. Can you please advise what I should...
How may I change my community name?
Hello, I recently joined Public and switched over my phone number on 4 days ago. I switched providers and kept my exisitng mobile number. i can make a call but i cannot receive text messages. i noticed this when i need a two step verification on some...
My phone plan works fine - after constant texts from PM asking me to join this community I finally have. What are the benefits of joining the community forum?
I switched my plan to the 40 dolar plan with more data cause I'm from peavine metis settlement and ive been evacuated today is the 9th day and seeing how I dont have wifi I uae way more data then normal and I tried to switch my 15 dollar plan to with...
I’m having trouble logging into My Account, every time I get a message saying my username or password is incorrect. Those are however the credentials I saved on my phone to automatically log in
I joined Public mobile recently. The first problem was regarding the verification code. I could not get the verification code from other institutes as CRA. I followed the instruction of Moderator by resetting the network of my phone. It coursed more ...
My son dropped his phone in the lake on the weekend....if I get a new Public Mobile SIM can we keep the same phone number?
About 5 months ago, the renewal reminder text stopped being sent to me. It used to be sent 2 days before renewal. Now it also seems the renewal confirmation text is no longer sent out. It used to be sent at 9am PST on renewal day. My account renewed ...
I do not know what email was used to set up account so cannot access my account to update payments etc
Hello, I would really appreciate any help. I’ve been trying to activate my sim card for 3 weeks and haven’t been able to get anywhere with it. I purchased a Public mobile sim card. When I went to activate it I couldn’t use my international credi...
Hello, I was looking to get my monthly invoice statement billing complete with taxes showing so that i may be reimbursed by my company for my phone service. I was not able to download a monthly statement showing with taxes. They only accept a proper...
PART IA while back I couldn't get into my community account so I used an alternate email. But I need to link them because I'm not getting my community rewards. And I think I lost the ones I had in my original community account (old email). The email ...
Why can I not call to, or recieve calls from China? I use the proper protocols, have the proper add ons but still nothing. I am just getting frustrated that you cant actually talk to anyone. Computers suck at customer support.
I can’t call out fails right away
Hello, everybody.I have an iPad with a data plan but I also need to use my laptop at times when I am on the road and there is no wifi (some of my work applications don’t run well on the tablet or phone). When I try to enable hotspot on my iPad, I get...
