[Megathread] No Incoming / Outgoing Calls
Neither my husband or I can place or receive calls, but everything else works. Anyone else?
Forum Posts
Important Update: eSIM QR Code Now Included in Activation Summary Emails
Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Troubleshooting Login Issues: OTP, 2FA, EverSafe
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
$50 Canada-US
I ordered CANADA-US PLAN 4G Speed plan but my profile page show just $50/month and no comment about US usages.does my plan include US data and call? what i ordered.
Payment Method.
I just did an Activation, thankfully for an actual friend today otherwise this situation would be alot more dire..Someone came to switch to Public Mobile, however they didn't have money on their card at the moment and asked to pay for the first month...
Resolved! New Account Xfer -- locked out already?
Hi, I'm trying to open a new account with Public mobile. I hit the "transfer number" button, and IMMEDIATELY my old service stopped working (whatever), but now I can't log into my Public Mobile account.When I try to login (phone or computer) it says...
Login
How do I access my account?I'm in the password reset loop with eversafe not recognizing my password. I've cleared my cache, rebooted my device, changed browsers, changed devices. I'm at my wit's end with stupid eversafe.ThanksDo I have to contact sup...
Unauthorized access / Accès non autorisé
I'm trying to get access to my account, but every time, when I login to my account I got a white page has "Unauthorized access / Accès non autorisé". Not sure why, and also I lost the service in my phone too. Is anyone know how I get in to my account...
Resolved! Bravo notifications not working
Ever since the site update and the site forcibly creating a new forum account I haven't been getting notifications for bravos received. It makes me wonder if my account is messed up and somehow ineligible to receive rewards, what can I do to fix it?A...
My talk usage is not added in next billing cycle
Hi I am on basic plan and my plan got renewd after a month as I have given credit card to deduct money automatically. I can see the data appear on my account as well as the talk usage but when I try to make a call from my phone, it says that my minut...
Resolved! Activate account
Just purchased a subscription and want to activate my account. I can't use the app
data
I've had data removed from my account. I had 2gb, now I only have 1gb
Trying to change address and its greyed out wont let moe change it
Hi im trying to change my address but it wont let me change anything is just greyed out every time
Data unseen
I bought data about some days ago and I still don’t have data and it has already been paid for, what should I do?
Resolved! Login Problem
I have discarded an old SIM card for my account.Now I can't login to the Public Mobile Self Server without an SMS verification to an old number.Should I create a new account with another email?
Resolved! Lost phone and lost SIM
My son lost his phone and of course the sim card was in the phone right. I cannot log into his phone because it's at the bottom of a lake!Do I:1) cancel his current PM plan? This requires me to have his phone, which I do not.2) call my credit card ...
Resolved! Reuse SIM
Can I re register an old SIM card that I had used in the past?
Restore my Old Phone Number
Hello,I've been outside of the country for a couple of years, and I had a Public Mobile number previously. I've paying a low monthly plan to keep my phone number active, but the sim card is not working anymore. Also, I never created an online account...
Call Drop
My iPhone XR ends a phone call when I get a text in at the same time. Does anyone else have this issue?I’m on speakerphone when this happens.
Plans
I would like to know why the Canada-US plan which allows calls, data, texting while in both Canada and the US is only available to Quebec? Freedom Mobile offers more or less the same plan across Canada, why is yours only offered to Quebec??
What? Why can't I make a local call in vancouver,bc
Ok, i live in Vancouver er, B.C. & all of sudden I can't call my friend, who I call ALL THE TIME. She lives UP THE STREET. Now it's saying I don't have US Roaming. Help edited by computergeek541: inappropriate language removed
amber alert
samething. android 10 everytime i restart my phone, i get the amber alert.i took out sim, didnt workchanged amber alert setting off/on didnt workacknowledged alert didnt workswitched to 3g from lte. worked but i shouldnt have to change networksswitch...
Resolved! Need refund for a payment in mistake.
Could the customer support agent call me back for a refund for a recent payment in mistake? Thank you.
Resolved! Charged twice
I was indeed charged twice through auto -pay on the same day , double charged a week ago! Been trying to submit a ticket everyday, when I go to submit a ticket to try to talk to a real person it says " this service is unavailable" feeling scammed !...
how to transfer number in public mobile
Hi i need help to transfer number to public mobilei also has one number is public mobile number, but i need refer my another number from fido to you. i just did login my public mobile account, from profile choose transfer number and put the number wa...
Resolved! Can not call out on my phone
Everything on my plan is working as expected, except I can not make calls and my phone will not accept calls. I put my SIM card in a new phone and the same thing happens with that phone. Would a new SIM card fix this issue?
Plan Details
Hello EveryoneWhere do I find details about my plan on my account? I only see "calling features" about my plan. Nothing about data, texting or minutes.
LTE very slow
Since switching my plan to the 4G plan, I’ve noticed that my internet is incredibly slow. I typically only have one bar of service, at best it’s two, so I end up switching back to 3G because it’s a bit faster. Is anyone else having this issue? I’ve t...
Resolved! Legal recourse
Summary log of my incomplete PM activation after 4 weeks in dealing with PM CS agents1. Problem identified by PM engineers.2. CS agent offered 1 of 2 options.3. Option 1 selected and confirmed fixed July 74. ID verification every 3 days even to foll...
Resolved! Change adress doesn't work
Hello I followed all the instructions to change my home adress, I really need to do it but it doesn't change, it says invalid, I have tried just with postal code, with the city, the street, all the combinations and it doesn't work. I don't like publi...
LTE Speed
What’s with the LTE speed? It’s so slow. 2.78 Mbps?…Meanwhile my wife’s phone with F**o is much more reasonable at 71 Mbps
paying with a US Credit Card
I am trying to pay with a US Credit Card, but it does not accept a US zip code. How do I pay?
