Hello Community, We’re thrilled to announce an exciting contest to celebrate our new CAN/US/MEX plans. Get ready to spice up your travel plans because we’re sending a lucky winner on a trip for two to Mexico. Who’s Eligible? New customers who purcha...
Hello Community, Due to a recent system issue, you may have received an email and/or text message incorrectly stating that your account is in suspended status. We apologize for any confusion this may have caused. To validate your account status, plea...
Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
With the new pricing in effect making it not worthwhile as well as a complete lack of success in changing over to Public Mobile's service. How do I opt out?
I have a Public Mobile line that is on 6GB/plan that I no longer need. This line was opened for a visitor to Canada and is no longer needed. The line is not on autopay. Should I just let it expire and account would get canceled automatically 3 month...
Ok, so what is happening.... I am regretting my switch from Telus. If there are so many problems why was there no warning posted at the get started page?-my service with my former provider was canceled the day after I applied -I have had no service...
My first post to the community. I have an existing Koodo number that everyone knows and I would like to port it into my PM account. However, I also like the number that was given to me by PM. Is there a way to port in and keep the old number? Thanks...
Hi @Shazia_K, I finally received a call yesterday from an employee in the porting department. She confirmed my phone number successfully ported yesterday and then soon after I was disconnected with Rogers with unregistered SIM. Last night when I we...
I am having an issue with my phone number. My number ported succesfully after 2 attempts from the csr. Now, I can only dial numbers and can only recieive some text messages(mostly local). Didn't receive any messages when I tried to setup whatsapp. Al...
Hi there,I accidentally added money onto my account recently after forgetting that I'm on autopay, but had to buy a new SIM card anyway, so I was wondering, would it be possible to use the funds on my balance to purchase a nano sim card? If not, is i...
As PM continues to grow sending copious help pm's to individual moderators is impractical. It results in numerous requests creating extraneous work and ill will.There is already a infrastructure in place on the main webpage to submit a help ticket. T...
I ordered a sim 7 November (for the then current promo), and it was missing in action. I messaged Brooke_C on 16 November about it and he said that he will send out a second one and let me keep the promo plan. Currently nothing has arrived. I message...
I got my sim two weeks ago and could you please help me. I already checked the issue is with SIM card.
I thought I would post a more tangible solution for people having problems with their service. 1) This only applies if you don't want to stay with Public Mobile and you still have your number active with your original provider: Contact you credit car...
I've had my SIM for 2 weeks now, it was originally Telus.My network name is showing Telus rather than Public Mobile. I've tried searching and no public mobile on the list and I've also rebooted a few times.I was just wondering if there's a way to for...
Hey there!I just activated my SIM card with PM 12 hours ago. At the time, I ported my number over grom Chatr. Now my Chatr service works still and my PM service doesn't. Can I get some help with this?
Hi, Anyone know how I can message a moderator to help me? I ordered a SIM card on Nov 9, and never received it, and emailed Public Mobile twice with no reply. I ordered the SIM card to sign up for the promo plan and it's gone and past, I was told I...
Hi, I just registered with PM last night, and everything went smoothly including the number porting.I notice after the transfer is done, my Fido account does not work anymore, as the very same phone number now is on PM sim card now instead of fido's....
I have recently registered an account with Public Mobile. I registered my account a few months ago along with a 3 month plan of unlimited call and text Canada-wide and 3GB of data. The reason I'm posting a message is because I had only recently activ...
So, I received my SIM and went through the steps of activation (I need a port, so I haven't been able to use) on the 21st of November. I've sent PMs, and emailed. However, as of yet I've heard nothing back. I know that there was a rush to grab the p...
Last month I brought in my whole family and a few others into the PM fold. Finally got everyone's numbers ported in and running. (Still need to fix a few referrals though.) Here's the fallout:
I have been asking for some compensation for not being able to use my phone for almost half of the month, (Oct, 31 to Nov, 15) Now my account says.. Your account has been suspended. Make a payment to reactivate your current plan.I haven't put in a ...
I recently activated a new sim with the fall promotion (90 day plan with province wide calls, international text and 4gb data/month). When I enter the sim into my phone, it's indicated that I am on the public mobile network and I have full service ba...
I lost my sim card and emailed support to get a new one sent out, they have not replied yet and i am in urgent need. I have heard people saying they take weeks to answer. Is it possible for me to just order a new sim card and activate it and use m...
So I ported my number from Rogers to Public Mobile over two weeks ago, and I still have my number on my Rogers phone and all my iMessages and most of my texts come to my Rogers number, they haven't ported fully or else that would be cancelled. Then s...
My friend, a few weeks ago, wanted to switch to pm and while trying to port his number from bell, he didn't include one of the first the boxes that at least one is required. So after activation was done his old bell SIM was still activated but his pm...
The ratio of members and guests on this forum amazes me. Perhaps they are activating customers, perhaps they are existing customer with no issue.Either way, I hope this is an indirect indication that the majority of the Public mobile users have no is...
I activated my Sim card today, and in the instructions it said to create a new number and then port your number over if you are moving from Koodo. I did that and went to change my number under my account. I entered the correct account number and ever...
Been checking the forum everyday hoping to get a reply to my issue. I understand there are approx. 4-5 mods at PM. However, if you check each Mod's profile you can see their last logon time. Only @Shazia_K and @Mary_M are the two primary mods resolvi...
Had signed up for 120 plan 12gig.... I added US roaming on a week ago, went to USA for 2 days.....came back to find this on my account!!...Auto pay is schedualled for Feb 14,2017 at bottom of page....... but this alert still on top. Can anyone help, ...
@Shazia_K Hello. Ported 21 days ago but voicemail is not working properly on iphone 5s. Can hold 1 to call voicemail but the iphone voicemail button does not appear to be connected (does not dial out, does not show presence of voicemail). Tried the...
Hi everyone, Like many others, I recently made the switch to PM to take advantage of the 4GB promo. I was able to port my number of easily from Rogers. I started with a 10 day text only plan, and, as I read in these forums, set my account up to swit...
On November 18th I tried to port my number from bell to public thought it was a success until I realized I'm not recieving anyone's call or text messages. I email PM for help and it said they'll get back within 48 hours but it has been more than a we...
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