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Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...

Resolved! No incoming SMS, Moto G5, $120/3mo plan

I've switched from an iPhone to a Motorola G5 and have issues with SMS delivery to my phone. Multiple on-line services that send me SMSes do not work, I asked a friend with a Wind Mobile account to send me a text and I did not get it.I can get texts ...

Community Technical Issues

Hey Community, From time to time Lithium, our community platform, updates the system and causes some issues that changes how we interact with this community. Issues such as users are not receiving community notifications OR users are not being redi...

invoice

hello, how can I get an invoice showing the monthly cost plus tax? from Jan to Dec 2017 thank you

SIM Card "Invalid"

I am trying to change my plan and entered my SIM card# which is 100% the way it appears on my SIM card. There are no smudged numbers on my public mobile SIM card so there is no way I make a mistake when entering 19 digits of my SIM card# ( which I ve...

Resolved! Defer plan to a future month?

I paid for a plan today, only to find out later today that I won't need service for several months. It seems that as a prepaid plan there's no way to refund the money I spent, but is there any way to defer it to a future month or provide an account ...

Resolved! Unable to change to lowest plan ($10) - why not?

I am days away from my autorenewal and tried to change my plan to no anything ($10) because I am not using my phone for the next month. I selected the plan and then tried to hit update now and that didn't work so I hit update when renewal dates happe...

Resolved! Need help finishing the porting process from Speak Out 7-11 to Public Mobile please

@CS_Agent Could you assist me in finishing the process of porting my number over from Speak Out 7-11?As you probably know, Speak Out doesn't give account numbers or PIN numbers. I can PM one of you any information you require.. Just let me know who t...

SIM card ordered

I ordered a SIM card online at the first of December, and still haven't received it. Probably shouldn't take this long... what do I do? It was paid for through paypal.

Problems with Wi-Fi connection/redirects

I've been having this problem as of recently whenever I try to log on my college's Wi-Fi connection to use the Internet. The Wi-Fi on my phone works well when I'm at home, and I'm pretty sure it also works when at a restaurant and at other houses. I ...

Unable to transfer landline # from Teksavvy to PM

Hi, I just activated my account yesterday with PM and tried to port over my # from Teksavvy over. The line was down for a couple hours and this morning when I tried to call the # to see if it was ported, my landline still rang. I tried the Phone numb...

Locked out of my account?

So my friend is currently locked out of her account and can not sign in to it no matter what the e mail that is being sent to her email is 3 or more hrs after she has requested so what can she do to re gain access to her account

Plan change

Before I add money I want to be put on the new plan I selected to start today. Unlimited Text, Ontario Calling and 5 gigs of Data for 62/ month billed monthly! Help! Its still showing my old 120.00 plan

Resolved! voucher $168

Hi,I want to set up my account and activate my new SIM. Need to buy voucher since I have an intl. credit card. The plan I want to activate costs $168 incl. taxes. Is there a voucher for $200 at all? Or is the max. value $100?Thanks

Resolved! IMEI not found.

I have purchased a STK LIFE 8 dual sim phone. By checking if compatible with Public Mobile I got "not found".According to the specs it has the right frequenties HSDPA 850 900 1900 2100 HSPA+, LTE 800 850 1800 2100 2600 . Imei +++++++ and +++++++++Can...

Autopay.question

Hello,I seem to be having issues with my autopay. This is the third time now it has not automatically come out on it’s own. I have checked everything and it seems to be correct so I’m not sure what has been going on. I can’t have my phone being cut o...

Resolved! invalid sim card?

i bought a simcard from walmart and when after filing out all the info on the activate.publicmonile.ca it continuously tells me invalid sim. i have double and triple checked it is the wright sim # off the back of the simcard. any ideas?

Resolved! Changing plan purchased

Ok her is story.I have changed Wife phone to Public Mobile from Virgin. Everything went well and everything works except data. I went through all help posts and everything was setup correct.Only issue I found was when I check Phone compatibility it w...

US Add-On Error:ValidateAndUpdateOptions/Balance_12ValidateAndUpdateOptions/Provis

Hi, I desperately need your help. I am in the US and everytime I purchase the add-on for roaming text and talk, I have encountered the above error message. I understand it's a two step purchase process and last time I had an issue I was able to con...

Resolved! Trying to pay for my service!

Hey all, I am a legacy client and I can't seem to pay for my service. I don't want to change providers, I have been here for almost 2 years now and I want to stay. I am supposed to pay $28.00 a month, I know it will go up $5.00 But my Acco...

Resolved! Re: Porting from PC Mobile

I'm also trying to get assistance with transfering PC Mobile number to Public Mobile.Can someone help me? @CS_Agent Please and thanks,

Resolved! Autopay notifications?

I'm a new PM customer and set up for autopay. I'm just wondering what if any notifiction I will get leading up to pay date and after the charge is processed? Will I get a reminder before paydate and an email confirming the charge once paid?

Plan change

I wanna change my plan to monthly and unlimited TXT and provincial talk and 5 gigs for 62.00 starting on my renew date tomorrow! I picked my plan but it didn't change and says I owe 120 instead of 62... Help!

Call quality

I have recently noticed that the call quality isn't as good as it used to be. It does seem to be specific to a provider, as if affects calls with everything from normal line to VoIP lines to cellphone lines; but not all. This has been noticed with a ...

AUTO pay doesn't work, my credit card was declined

Morning, I tried to make a phone call this moring which is Jan 28th, But there is no service. I logged in my account and found out my account was suspended. I tried to pay several times and the message asked me to call credit card company. I did and...

The amount that I paid to top up my account is different from the amount that was taking from Visa

The amount that I paid to top up my account is different from the amount that was taking from Visa. Last time I paid 40 CAD to top up my account .Could you please expaine why 45.99 CAD was taking from my visa?Jan 23, 2018PUBLIC MOBILE 855-4782542 BC$...

No service

Hello there,My Public mobile phone number is 905 xxx xxxx, registered under Avtar P. I been a public mobile member from many years.I was out of town for couple of months and didn’t get to use my phone, Also I never made any changes to my plan. Now I’...

Resolved! Suspended account. 90 days or 30 days before I lose my number?

My account was suspended on Jan 5. And the below message is what I see on my account dashboard page. "Your account has been suspended. Make a payment to reactive your current plan.Suspended accounts are deactivated after 90 days of non-payment and yo...

USA voice roaming not showing in add-ons list when should be active

Did the 2 step purchase game for USA voice, aded 200 min. LD at same time, so total purchase of $16 + taxes. Then went back and did the add-ons again, so funds available went up to $16 and now show as zero again, while purchase history shows The $...

bleepty Service

As a returning customer, this is bull**bleep**!!! Tried to port my number, it's been 24hours+ , didn't work because old account with Fido must be settled. I understand. I tried to DM a mod to get a new temporary number , she is not responding. Is th...

No service on unlocked iPhone 7 Plus

Hey, I am a new customer with public Mobile and just got a SIM card from WoW mobile before 3-4 hours. It says No service since first second. -iPhone 7 Plus is unlocked-iPhone model: A1784-restarted iPhone for 5 times now-did reset network settings ...

Community

Forum Posts

Important Update: eSIM QR Code Now Included in Activation Summary Emails

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Resolved! No incoming SMS, Moto G5, $120/3mo plan

Community Technical Issues

invoice

SIM Card "Invalid"

Resolved! Defer plan to a future month?

Resolved! Unable to change to lowest plan ($10) - why not?

Resolved! Need help finishing the porting process from Speak Out 7-11 to Public Mobile please

SIM card ordered

Problems with Wi-Fi connection/redirects

Unable to transfer landline # from Teksavvy to PM

Locked out of my account?

Plan change

Resolved! voucher $168

Resolved! IMEI not found.

Autopay.question

Resolved! invalid sim card?

Resolved! Changing plan purchased

US Add-On Error:ValidateAndUpdateOptions/Balance_12ValidateAndUpdateOptions/Provis

Resolved! Trying to pay for my service!

Resolved! Re: Porting from PC Mobile

Resolved! Autopay notifications?

Plan change

Call quality

AUTO pay doesn't work, my credit card was declined

The amount that I paid to top up my account is different from the amount that was taking from Visa

No service

Resolved! Suspended account. 90 days or 30 days before I lose my number?

USA voice roaming not showing in add-ons list when should be active

bleepty Service

No service on unlocked iPhone 7 Plus

Phone number not associated with phone

Transfer phone number/plan from physical SIM to eS...

How to remove autopay?

one time payment from the bank chequing account

access to OTP