Get Support

[Megathread] No Incoming / Outgoing Calls

Neither my husband or I can place or receive calls, but everything else works. Anyone else?

Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...

cancel account

i forget my id and password so how can i login in my account?

Resolved! Change plan

I just accidentally changed my $30 plan to $25 plan, i chose changed plan immediately.how çan i change back to $ 30 plan?

I can't receive incoming calls

I just joined PM today. I got the $10 plan to start out with. It has 50 mins Canada wide talk. I got a new number from PM (not ported) I can make calls and send/receive sms but I couldn't receive calls. When someone tried calling me it says the the ...

Marham and Richmond Hill reception question?

anyone live in Markham or Richmond Hill can give me some insight about Public Mobile reception? Markham: South of 16th/East of Rodrick (Unionville) North of 16th/ East of Kennedy (also called Upper Unionville) Richmond Hill: west bea...

Resolved! Registration Page Errors

Hi I finished the registration process... ie opening an account, entering sim card information, transfering my old telus phone number, choosing a plan, entering in payment etc, and then it errored out and said something went wrong... I didn't receiv...

Resolved! Public Mobile Mobile/Cellular data does not work on Android Lenovo A5

Hi,I inserted PM SIM card into Android phone Lenovo 5a and Mobile data does not work. When apps need to connect to Internet (without WiFi), they say something like No Connect, No Internet connection etc., while phone calls and messaging are ok on the...

Activation/Sim not provisioned for voice

Ok....totally frustrated here and very unhappy 3 days I have been trying to activate my phone.....went through all the steps drove to the store to buy a voucher as the PM would not accept my credit card.....got all the way through the activation.......

Resolved! SIM stopped working

Hi,SIM stopped working few days ago, when I moved the SIM card into another phone: (IPhone SE); Was working fine on Nexus 5P.I don's see the cell network anymore (does not register with the newtork). Tried the SIM on another phone, same problem.How c...

Resolved! Sim Card Locked

Hey all, I'm trying to switch my dad from Virgin to PM. We opened the account no problem and clicked transfer number over. Everything looked good but now when I put the PM SIM card into his phone it says the SIM card is locked. Anyone have any ideas?...

Resolved! How to add a phone number into my account?

Hi everyone, My mom and my daughter's phone number are both opened with my contact information (ID, email, phone number etc). When I register for the online account, after I registered my daughter's phone number, may I add my mom's number to the same...

Port number from Chatr mobile to Public mobile success in 2019/March

30/March/2019, I have ported Chatr mobile number to Public mobile. I post my step for PM guys: 1, First must Call Chatr call center to ask your Chatr account number. This account number can not display on Chatr wedsite. It is 9 number like 000123456....

New activation problem

I just activated a new account paid 50 in vouchers added a 40 dollar plan now it says my account is suspended and pay 40 bucks again help! Hey

Re: porting number from Bell, no incoming calls

I have similar problem porting from Virgin mobile.I have outgoing calling, incoming and outgoing text, and data works.No incoming calling! [Moved by Luddite as reminder to those porting their old number]

I need to change my account. I signed up for the $25 looking for the one ty

I signed up for the $25 looking for the one that has the canda wide unlimited. My husband's number is a ported number from MB but we are on the same province now AB. When I check if to see if i can call my husband it says long distance is not incl...

iMessage and FaceTime will not activate on my iPhone

I called Apple Support and tried everything they suggested to no avail. They suggested I check with my cellular provider. So here I am!

I can make but I can't receive calls or texts

I just opened a new account yesterday. I transferred my number from Rogers and everything looked fine. I was able to make calls, my account days it's active and the number people receive is my old Rogers number. Today I had an emergency and nobody wa...

Resolved! Multiple family members using Public

Hi, does Public give discounts or incentives (other than a referral bonus) for family members all using Public? With my last carrier they offered unlimited/free calling between family members and accounts were linked. I suspect Pubkid doesn’t do this...

Resolved! Replacing stolen Public Mobile Sim and need to transfer old number to new SIM?

Hello, I am trying to activate my new sim card which is the replacement SIM for the last one I had which was stolen. I still want to keep my phone number and am guessing that Public Mobile will have to do this???

Resolved! Best option for working in the U.S.

If I work more than half the month in the U.S, sometimes more or less than 10 days at a time what would be the most cost effective plan? Currently I’m on the $15 unlimited text, 100min Canada-wide Plan then I put on a US roaming bundle ($15 - unlimit...

i paid but i still dont have service

ive made m payment but i still dont have service

Data add on, paid but nothing

hi I ran out of data for the month but really need it last night. I paid 10 dollars for add on 200mb and nothing happened. It turns out I only added funds without purchasing the add on. I went ahead an purchased the add on this morning with the add f...

Fix the bugs?

So I forgot my password. I spam clicked the link to reset it via email, but never received an email. Tried over multiple days. I understand from others that this is a frequent issue this company has, would be nice for a heads up on the page before I ...

Bought SIM at Loblaws Mobile Shop East Mall and Burnhamthorpe

Bought a PM SIM there last week. Checked that it was unactivated and was reassured by sales guy. Very friendly, in and out in 2 minutes.

Failed "port"

I tried to port an old wire phone number from a long time ago that was not in service and that I had no acount for. It seemed to work. I can make outgoing calls but I cannot receive calls. When I call it I get a busy signal. Can I go back to the firs...

Resolved! No incoming calls or texts

Hi, I’m a new customer and have activated my sim card. I set up my voicemail with public. I can call out and text but I can’t receive them. My daughter told me that it goes right to my old voicemail with virgin. My data also works. I’ve tried removin...

Missing refer a friend rewards for 6 months now

Not sure what happen, but my refer a friend reward has disappeared and not been applied to my account for about 6 months. Can we look into this?

Resolved! Auto Pay

I am new to Public Mobile. I have registered for Auto Pay but when I look at my account it shows Auto Pay (one time payment). How do I change it to make it a recurring payment? ColinT

Not receiving incoming calls

I am not receiving incoming calls. My daughter tries to call me and it goes right to my old voicemail that was with virgin mobile. I haven’t set up voicemail with public. My data works and I can call out.

Locked out

I have changed my password 3 times through moderate team, and it still wont let me in my account? What do I do? Thank youTanisha

Resolved! wifi

i activated PM yesterday on my iphone6, but it will not stay connected to wifi, not recieving any emails, have reset the wifi settings, tries to connect but then goes off after a few seconds.help please

Community

Forum Posts