Get Support

Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...

Can't text or receive calls

I just activated my phone late yesterday. I still can't text or receive calls.

Resolved! 10 dollars off 40 dollar plan

Recently a friend signed up and his plan said he would get ten dollars off for six months on a 40 dollar plan but the ten dollars was never subtracted from his phone bill.

Resolved! verification sms back to 227898

I'm trying to send back verification message back to 227898 to confirm my mobile phone number. But it's blocked bt PM says it's long distance. Will PM unlock this 227898(capital one)

Future of Kiosks

Been wondering if when Kiosks do open will they sell vouchers? I'm sure the ones who use vouchers instead of credit card. I know a few who rather not use their credit card and rather pay via voucher. If they did sell vouchers it would help people wh...

Resolved! Unlimited incoming text - using my 50 outgoing allotment

Hi, I'm very new to the cell phone world, period. I just started with a basic package for 50 min calls, and 50 outgoing texts, unlimited incoming texts. I've sent out two texts, one of which is an iMessage, and I've received 9 texts and my account is...

Random credit on my account today?

So I randomly got a text today telling me that $10 had been credited to my account, and I'm just trying to find out why. I'm obviously not complaining about a $10 credit lol, but I have the auto-pay, so I get the $2, which is showing in my rewards, ...

Resolved! SUspended account

I was trying to make a phone call but I got the message “you don’t have long distance plan....” or something like that !!!Si I went online to check my account and it says account suspended !!! Your payment was not received..... but I have a balance m...

Plan Expired

Plan Expired after autopay feature 3 month plan failed payment - no issues for 1 year +tried making a payment over phone and internet several times ,called bank no issues ,phone is unusable

Resolved! Voucher issue

I need help regarding my voucher I bought at one of esso store. My voucher doesn't work

sims lost all

lost all iformation onsim card s after installing information

Resolved! Roamer Off - Not receiving texts

I added a US text roamer to my phone for 10 days. It expired today but now I am not receiving any texts at all. So frustrating!!

Resolved! Phone issue

I need help, I accidentally use my husband phone to change mine and now his phone is not working can you please fix or transfer my husband phone to telus please and please back my original phone number xxx-xxxxxxx please Edit: phone number redacted ...

Resolved! Swapping numbers between Public Mobile accounts

I see this topic has been discussed in a few older threads. What is the status of this now? Can I swap numbers between two Public Mobile accounts? I am willing to pay any additional fees incurred. Technically, I think I could do it myself. I would po...

How do i change my username

How do i change my usernmame. The community M they called themself is so far useless

Need puk code asap my phone has been blocked

Forgot to change plan before due

Hello, I'm a first time user of public mobile and I love it. I signed up for $30 plan a month ago and was yesterday was the first due date. I was suppose to change it to $40 plan before the dute but I forgot about it. I don't want to pay again just t...

I got message saying unable to port my existing number, and ask me to fill a form which I can't find

I bought a sim card and activate it, also requested to transfer my existing fongo number. I got an message saying unable to port and need to refill the request form (probably due to I accidentally put Fido as reseller vs Fongo). but I'm not able to ...

Payment voucher

I entered my payment voucher I purchase from the store 20 minutes ago and it didnt add to my balance, obviously I try and re enter it and it says invalid, is there anyway I can call / email public mobile directly ?

data

i got messages that i was almost out of data although i had only used 2GB and my plan is for 5GB..

Resolved! Unable to text but no error

I recently signed up with PM. I am able to call on my phone and use data. I am signed up for the 40$ a month plan but I am unable to send and recieve texts. My phone is compatible with PM i checked using the IMEI number (Blu Vivo XL) I recieve a text...

Question about PM's data usage round-up policy

Hi, I have a question about PM's data usage policy. From its web site's small print, it says - Data usage is rounded up each session to the nearest 10KB. So does it mean, that, say, my phone connects to 3G, even my phone is only consuming one(1) byte...

Resolved! about the plan

For the 10$ plan, if run out 50 mins and 50 texts, the service will be suspanded or still able to receive the incoming call and incoming texts?

Can’t receive text messages after US add tn expires

My US add on expired yesterday and I can no longer receive text messages even though I am back in canada. I can make and receive calls, access data and sent texts, however, I just can’t receive text messages. Any suggestions? Seems problem sta...

Resolved! how to know thhat new plan will activate for next next cycle

my $10 plan is not finished yeti put extra money into my accounti picked $25 upgrade plan but how do i know it will activate for next

Resolved! Auto top up plan question.

If one subscribes to auto top up, and if their account balance is sufficient to cover the plan's monthly dues, would funds still be deducted from their credit card?

Payment voucher

Purchases payment voucher at 7 eleven having problems adding to account

Resolved! Showing a different phone number

I have a phone number with Public Mobile. But I want to SHOW people ANOTHER phone number when I call or text. Is there a way I could do that ? with Public Mobile or an android software ?

Resolved! Self serve site down?

Unable to reach selfserve.publicmobile.ca at the moment. Is it down?

Telus store selling PM sim for $20???

Hello,I just signed up with PM and in the process of trying to obtain a PM sim I went to a local Telus store that was selling PM sims for $20. When I asked why they were charging $10 more than Walmart or PM online they told me that the price was $20 ...

Plan cycle wouldn't restart after paying, tried suspend phone trick, now service is not working

I need help! i paid for my service today which is my due date and the plan would not reactivate and the available balance would still be 30 and the plan stayed expired. i tried the suspend lost or stolen phone and resume service trick then my plan cy...

Community

Forum Posts

Important Update: eSIM QR Code Now Included in Activation Summary Emails

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Can't text or receive calls

Resolved! 10 dollars off 40 dollar plan

Resolved! verification sms back to 227898

Future of Kiosks

Resolved! Unlimited incoming text - using my 50 outgoing allotment

Random credit on my account today?

Resolved! SUspended account

Plan Expired

Resolved! Voucher issue

sims lost all

Resolved! Roamer Off - Not receiving texts

Resolved! Phone issue

Resolved! Swapping numbers between Public Mobile accounts

How do i change my username

Need puk code asap my phone has been blocked

Forgot to change plan before due

I got message saying unable to port my existing number, and ask me to fill a form which I can't find

Payment voucher

data

Resolved! Unable to text but no error

Question about PM's data usage round-up policy

Resolved! about the plan

Can’t receive text messages after US add tn expires

Resolved! how to know thhat new plan will activate for next next cycle

Resolved! Auto top up plan question.

Payment voucher

Resolved! Showing a different phone number

Resolved! Self serve site down?

Telus store selling PM sim for $20???

Plan cycle wouldn't restart after paying, tried suspend phone trick, now service is not working

Refund

Dropped Calls

How do I change my address?

Bad reception near Mill Lake park

Need help connecting with CS_Agent for account acc...