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Forum Posts

Pack Your Bags – Public Mobile’s Trip to Mexico Contest is Here

Hello Community, We’re thrilled to announce an exciting contest to celebrate our new CAN/US/MEX plans. Get ready to spice up your travel plans because we’re sending a lucky winner on a trip for two to Mexico. Who’s Eligible?  New customers who purcha...

Ck_PM by Public Mobile
  • 765 Views
  • 0 replies
  • 0 Bravos

[NEW] Important Update Regarding Recent Account Notifications

Hello Community, Due to a recent system issue, you may have received an email and/or text message incorrectly stating that your account is in suspended status. We apologize for any confusion this may have caused. To validate your account status, plea...

Ck_PM by Public Mobile
  • 3188 Views
  • 31 replies
  • 14 Bravos

Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Ck_PM by Public Mobile
  • 31680 Views
  • 148 replies
  • 35 Bravos

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update.  I...

A_CX_PM by Public Mobile
  • 43629 Views
  • 182 replies
  • 30 Bravos

Can't Port Number from Speakout

I posted a message on the larger thread but didn't get a reply. Having issues trying to port a number in from Speakout Wireless. The error I get on the porting page when I Check Eligibility is:  We are experiencing difficulties in processing this req...

hda413 by Good Citizen / Bon Citoyen
  • 2308 Views
  • 16 replies
  • 1 Bravos

Resolved! Can I port my No. from rogers after my PM SIM get activated ?

i just want to try out PM for a week to see how the network in my area.If it works well I will move from Rogers.So I wonder if there is an option to port the no. after the activation ?Lemme know Many thanks in advance

itimjob by Good Citizen / Bon Citoyen
  • 1791 Views
  • 6 replies
  • 0 Bravos

Activation issue using vouchers. Still not working.

Visa debit did not work for me when I tried to activate. I bought vouchers to use instead. Once I put in the vouchers and got to the end of the process... I got very odd message. It says I successfully activated and couldn't activate at the same time...

original.jpeg
iba2016 by Good Citizen / Bon Citoyen
  • 1519 Views
  • 5 replies
  • 0 Bravos

Resolved! Are you new to PM?

I have just become a new user of PM switching from Rogers,  The switch went ok but thought I would post somethings that will hopefully help new users so they don't have to search like I did for the info. ReferralRemember to get this number in when yo...

ShawnC13 by Oracle
  • 3193 Views
  • 16 replies
  • 12 Bravos

Wind versus PM

Thought I'd do a comparison between Wind and Public Mobile, to see if it was worth switching.  This was all done at one location, in my condo around Bathurst and Centre in Thornhill.  The differences are staggering... In case other people are conside...

Wind versus PM
peosteve by Great Citizen / Super Citoyen
  • 3493 Views
  • 17 replies
  • 6 Bravos

Open Envelope Upon Delivery?

Hey,I am just curious as to if I was the only person who recieved an opened envelope?To be more specific it appeared as though there was no attempt to even seal it. lol The sim card did work just fine, and it was sent Canada post so it isn't like som...

SP3CTRYS by Good Citizen / Bon Citoyen
  • 833 Views
  • 3 replies
  • 0 Bravos

Switching back to my Nexus 5

I want everyone to keep their fingers crossed.  I'm switching back to my Nexus 5, leaving my iPhone 5s in the dust. its been a long while since I've used the Nexus 5.  I'm running Marshmellow.  Already installed WiK's Data Witness. Looking forward to...

Porting timeline

Good day all, Just wondering.  I switched (so I believe on Thursday. lol).  With the Public Mobile SIM I can make outgoing calls.   But I only receive messages from iphone people not any android peeps.  (Just realized this may be when wifi is on).  I...

surf99992001 by Great Citizen / Super Citoyen
  • 1802 Views
  • 13 replies
  • 0 Bravos

Wind or Koodo porting problems? Refer to this post!

Hey everyone... I noticed this past week that people porting from Wind and Koodo are having issues with changing their numbers. If you recall, these customers are asked to first setup a temporary phone number and to then initiate a port through their...

daredogg by Mayor / Maire
  • 563 Views
  • 1 replies
  • 2 Bravos

My account and Porting Issues

Hello, I have just ported my number from rogers to pm, but I can only make outgoing calls and texting and using data, can't receive incoming calls. Also, I can't log in into my account, which I just created my account last night. Please look into the...

cutepie by Good Citizen / Bon Citoyen
  • 2371 Views
  • 15 replies
  • 0 Bravos

Porting issues

It's been more than 24hrs and the porting still has not been completed. I've sent private messages with my info to 2 mods.Can someone please look into this.I understand your backlog has increased with the promotional offer. But I am getting billed an...

Mgr by Great Neighbour / Super Voisin
  • 766 Views
  • 2 replies
  • 0 Bravos

Rewards Program Not Working...

Ok, so I sat down in front of my computer with my friend to help him sign up for Public Mobile. I did the typing, he did the watching. When I got to the page where you fill in all of your contact information and passwords pins and referral informatio...

enee by Great Neighbour / Super Voisin
  • 2179 Views
  • 5 replies
  • 1 Bravos

Resolved! no data at all for my iphone 5

Hello, It seems the port is complete, and I can make a voice call. I cannot access the website. Can you share some points? Thanks,

peterzhangon by Good Citizen / Bon Citoyen
  • 1462 Views
  • 7 replies
  • 0 Bravos

a tip on data as a user of Telus locked phone

I am posting this as a reference for ex-Telus users. I have been a 12 years Telus loyalty, moved to PM three days ago. My iPhone 6 plus is still locked to Telus, but after a port, there has been no problem to use, - call/receive, SMS and use of data....

parousia52 by Good Citizen / Bon Citoyen
  • 506 Views
  • 2 replies
  • 0 Bravos

Porting existing number out and porting existing number in

I have two phone numbers, say PM number is 7781234567 and Rogers number is 6047654321. Can I port my PM number 7781234567 out and 6047654321 into my PM account simultaneously to the same plan? If so, how would I go about doing it?

clim by Great Neighbour / Super Voisin
  • 792 Views
  • 1 replies
  • 0 Bravos

Can't paste password in Self-Serve

Sorry if this has been mentioned before, did a search and didn't find anything. Why doesn't PM allow us to paste passwords for Self-Serve? We can paste passwords for Community. I use a password manager and not allowing us to paste defeats the purpose...

pop78 by Good Citizen / Bon Citoyen
  • 1126 Views
  • 5 replies
  • 0 Bravos

Cannot Receive Text or Call

Hi, Im new to the PM community. My problem is the following - I can send messages and call on my device, but cannot receive either. I have a redmi note 3 - the phone has been verified compatoble with PM via IMEI. I have the $120 plan which includes d...

renia by Great Neighbour / Super Voisin
  • 654 Views
  • 2 replies
  • 0 Bravos

Successful Ports Thread

As per a suggestion from another user in another thread who thought we needed some positive experiences posted, I am going to try and get this going as I have two very recent successful ports.  So with all the negative experiences getting posted beca...

outdoorsaddix by Model Citizen / Citoyen Modèle
  • 13868 Views
  • 108 replies
  • 12 Bravos

New activation: ONLY outgoing calls after porting number

Yesterday, I set up a new account and chose to transfer my old number over from Fido. My payment for the120 days plan has been processed too. However, for some reason, I am only able to make outgoing calls and use the data. I cannot receive anything....

thangkri by Good Citizen / Bon Citoyen
  • 2337 Views
  • 8 replies
  • 0 Bravos

I can't receive any calls. Can anyone help me?

I just activated my sim with PM and since then I was not able to receive any phone calls. It has been like this for 7 hours now. Can anyone help me plz? Data and outcalls are fine.

kctjl by Good Citizen / Bon Citoyen
  • 1275 Views
  • 11 replies
  • 0 Bravos

General update on activation issues - MOD response?

Just throwing this out there @Mary_M et al. Can we have some sort of general update on the numerous activation issues? It would be nice to know what is going on and have some timelines for when we can expect fixes, who to contact, if we should contac...

akagw by Great Citizen / Super Citoyen
  • 2348 Views
  • 25 replies
  • 1 Bravos

Problems transferring number

I am trying to get back my old number I had with Koodo onto my now active PM account.When I go to phone number change it wants me to enter an alternative phone, which im not sure what they mean, I've tried my new and old number, and even an alternati...

madhatted by Great Neighbour / Super Voisin
  • 801 Views
  • 4 replies
  • 0 Bravos

Activation Failed

@Shazia_K can you assist with this please? I have Personal Messaged already, and multiple days without a phone is not the easiest thing to do.

Brizz13 by Good Citizen / Bon Citoyen
  • 577 Views
  • 1 replies
  • 0 Bravos

Resolved! Question

Do I need to cancel my old carrier my self or it will cancel by it self when I transfert my number to PM? (Come from Fido). Thx

trdtdtd by Good Citizen / Bon Citoyen
  • 1631 Views
  • 5 replies
  • 0 Bravos

Nexus 6P Hangouts APN

 So I could'nt get Hangouts SMS to send an MMS APN setting were all correct . So I tried the default sms for Google and everything works fine now.The 6P is on the latest 7.1.1  Androis Beta. Has anyone had success with hangouts SMS sending a picture?

computer by Good Citizen / Bon Citoyen
  • 2145 Views
  • 8 replies
  • 2 Bravos

Successful port from SpeakOut

Yesterday I ported my number from SpeakOut Wireless to PM. No issues at all. In the "name" field I entered my full name exactly as originally registered with SO.For "account" I entered my SO phone number (10 digits).For "IMEI" I used the IMEI code fr...

DougL by Good Citizen / Bon Citoyen
  • 1182 Views
  • 2 replies
  • 3 Bravos

Alberta Diff between Koodo and PM frequencies?

Long story short, I was on the bell network in Calgary AB and switched one of my 2 phones over to koodo. I did speed tests side by side and the koodo phone was way slower. 112M vs 37M but I though ya what ever its cheaper so who cares. so now I found...

lukevader by Model Citizen / Citoyen Modèle
  • 698 Views
  • 1 replies
  • 0 Bravos

Plan change did not activate on renewal

Hi all, My plan ended on Oct 30th (120-day). I have autopay enabled through my cc and before the 30th I had set my plan to change to the $120 12gb fall 2016 promo upon renewal of my plan. However, my cc was maxed so my service was temporarily suspend...

polisheagle by Good Citizen / Bon Citoyen
  • 760 Views
  • 2 replies
  • 0 Bravos
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