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Unable to port from Wind Mobile

anom
Great Neighbour / Super Voisin

Hi Guys,

 

I am trying to activate my sim card but was unable to port from Wind Mobile.

Any help would be appreciated.

 

Thank you.

7 REPLIES 7

Nate_F
Good Citizen / Bon Citoyen
Exactly what @Kaiyo said. The trick is to check the "I am the authorized owner" or whatever check box before entering any information. Works twice for me during Wind and Rogers ports.

Kaiyo
Model Citizen / Citoyen Modèle

@anom Try entering the infomation again. Except this time just enter your account number (no spaces or dashes), alt number (e.g. home phone), name that is on your Wind account. 

 

Make sure to check "I am authorize..." before entering any info.

Pier
Deputy Mayor / Adjoint au Maire

YWC @anom

anom
Great Neighbour / Super Voisin

Hi @Kaiyo, I am stuck the porting part. I have entered my Account #. IMEI, Name, etc. when I press continue it gives me an error saying unable to port please contact Public Mobile Community for more info.

anom
Great Neighbour / Super Voisin

Hi @Pier, Thanks for the info.

Kaiyo
Model Citizen / Citoyen Modèle

Where are you stuck at? or what error does it say?

Pier
Deputy Mayor / Adjoint au Maire

Hi @anom

 

If it's impossible to port your number from wind now, just take or choose a temporary number and you'll port your number out after the process.

 

Good luck!

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