Can't connect to Data

[Kim_B]

Hi Team, 

I just moved over to Public Mobile and I'm having some difficulties with finishing my phone setup. 

As of right now I am unable to conenct to the Public mobile data network, and I am seeing two bars on my phone screen;

1) says SOS only when offline with zero bars 
2) public mobile with few bars

So I am currently able to receive phone calls but I am not able to conenct to the internet. I did also port over my old number but I had a temporary number assigned to me when I was activating the transfer and I no longer need this number but still see it in the celluar settings in my iphone. 

Could you please help!

Thanks, Kim 

[hTideGnow]

hi @Kim_B 

yes, take the old sim card out, make sure PM sim is enabled (toggle on "Turn on this line"), Reset network settings and check inbound/outbound voice calls and mobile data

let us know what works or what not

[Kim_B]

Thanks! I thought that was going to customer service haha number removed! 

i have an iphone that used to have a physical sim in it, but converted it to an esim, should i take the  physical sim out?

[hairbag1]

@Kim_B 

it can take several hours or more for port to be successful. Make sure data is enabled in Settings. Restart your cell. Try a network reset...that could help too.

[hTideGnow]

hi @Kim_B 

remove your phone number from your post, we are just customers here

and what phone do you have? if Android, what brand?

make sure your old sim card is removed, old eSIM is disabled.  Only PM sim should be enabled then reboot phone and Reset network settings