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Requested Port

dztraw
Good Citizen / Bon Citoyen

I requested a number port but as of right now I am only able to make calls/texts under that number but unable to recieve them, is there a problem with the port or does that mean it's just in progress?   The number I originally activated my sim under is no longer in service so I'm not sure what my next steps are.

6 REPLIES 6

Saray_O
Deputy Mayor / Adjoint au Maire

Hi @dztraw

 

I'm sorry you were having issues with your port. I see that your port is now complete and you're able to receive calls and texts.

 

Let me know if you need anything else!

 

 

*Please do not post private info such as: phone number, account number, pin etc.. This is a public forum.

dztraw
Good Citizen / Bon Citoyen

Port still not completed, still unable to receive calls/texts.  #frustrating

dztraw
Good Citizen / Bon Citoyen

Will see what happens overnight but hope this is resolved soon.

Kaiyo
Model Citizen / Citoyen Modèle

Wait another 12-24 hours to see if it's fully ported. 

dztraw
Good Citizen / Bon Citoyen

I requested the port several hours ago, out of nowhere my original activated number stopped working and my ported number started appearing but like I said I can't recieve calls on my ported number.

Kaiyo
Model Citizen / Citoyen Modèle

When did you port? It can take several hours, normally within an hour, for it to be fully ported. You should get a text message saying it's been sucessfully ported

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