Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
since i made payment on Beth of march, today no service. then i checked online in my account, requested payment. then i paid second time now
Hi Guys, So I'm having issues trying to access my self-serve. I will need to purchase a US roaming add-on next week.If I try to create an account, I get:"The phone number entered is invalid or you may have created your profile already. If you've fo...
My account has unexpectedly been suspended even though I have made all my payments. I need my phone urgently so please let me know who I can contact or how I can resolve this
So, I posted this deep in the other thread, will start it here to make it more visible to others. -----I got this sms yesterday, I seemed related to the 'outage' that some experienced with their the province-wide plan... I got a text message from 306...
even i changed my plan why public mobile take 2 times payment from my autopay account? they cut 22.05 cad on 16th march and 23.10 cad and 26.25 cad on 18th of march. i changed my wife's plan also and her autopay is also from my account. why 3 payment...
I have the auto pay and payment was made march 20th and today my service is suspended and asking me to pay again. Please help me as I cannot contact anyone.
please help i bought a 3 10 dollor phone cards and put them on my phone and i have a 12 dollor credit so that should be 42 dollors and my bill is only 33 i was using my phone yesterday and last night and now it is not working and when i go on my acco...
WHY IS MY SERVICE SUSPENDED. I PAID FOR MY PHONE ALREADY AND IT HAS NOT BEEN APPLIED TO MY ACCOUNT!!!!!!!!!!!!!!!!!! THIS COMPANY IS A JOKE!!!!!!!!!!! THERE IS NO ONE TO TALK TO!!!!!!!!!!!!!!
I bought a voucher on the day it was due about 1wk ago. Loaded it and the phone started working again. Now its suspended again telling me I have to pay again. What is going on?
My account was suspended. I paid yesterday to reconnect. Phone was working. Today suspended. Went into my account and it said I had to renew my plan. I switched it.now I can't text and all calls are saying long distance. I have a feeling my account ...
I hooked up a friend yesterday and he cannot recieve incomig calls. It goes right to voicemail. He can receive and send text and can call out. He used his same number he had before. And unlimited talk is included in package.
Okay so I paid early than the autopay, now it is saying I owe next months on the 27th please help. I need to know if I am caught up or whats going on.
HelloI've joined public mobile recently and am trying to port my phone number without success.I received a text message "We're experiencing difficulkties processing your request to move to Public Mobile. Please go to Public Mobile, click Contact us a...
please help i bought a 3 10 dollor phone cards and put them on my phone and i have a 12 dollor credit so that should be 42 dollors and my bill is only 33 i was using my phone yesterday and last night and now it is not working and when i go on my acco...
I just made a payment on the 17th!! Now my account is inactive!!What happened??
I renewed my phone service the 18 of January.. today it was cut off and I was than forced to spend another 34$..I want to be reimbursed and compensated for all the bull**bleep**..this has affected my work and I had to go pay to use a computer because...
I made my payment March 15 and today my account suspended after working .who can I contact to fix this
This is my phone number RemovedI am not able to access to my account. Please help me Phone number removed by ShawnC13
Yesterday my texts weren't being sent until autopay went through. Now I can't place calls (maybe I can't receive them either). Did something with the Loyalty points changes break something??In My Account, I can see the following message:"Please disr...
Why has my service been suspended for non-payment when i have been on auto pay for years? Thee is nothing wrong with my credit card.
I’ve been charged twice this month! I just upgraded to the $25 Canada wide, unlimited text message and data, but I’ve been charged $50. Please could a moderator look into this for me.
Unable to make calls or texts. I'm not able to send any texts or make calls. I can receive texts though. I have purchased the $15 special plan which includes 100 Canadawide talkUnlimited internation text picture and video. Why can't I make calls or t...
Yesterday my account dues were paid by voucher , get up this morning and I find out I have no service. I tried to re-enter the same numbers from yesterday...no good, already been used by me yesterday...I had too go out and pay for another voucher...r...
Hooked up a friend yesterday and his not recieving incoming calls. Goes to voicemail.Text works and outgoing calls work.
Starting today March 22 2019 I cannot make or receive calls or texts.On the login page it says that my "service has currently been suspended due to insufficient funds".Really?I am on auto-pay. My Public Mobile Account transaction history shows that p...
Hello...this morning I discovered that I was cut from my phone service. I paid my $30 voucher on March 17 (I already had a $3 credit from previous payment)--and my service is for $33.00. WHY have I been cut off? My phone was working (as it should)...
My phone is not working and i put money on it 2 days ago
I would like bring my teenaged daughters to Public Mobile from Bell Mobility Prepaid. For Bell because they are under the age of majority their accounts had to be under my name they could only be authorized on the account with my credit card on file...
