Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
I bought the US Roaming Talk-and-Text add-on and the 1GB of data add-on (the $30 one) before heading down to the states (Texas) on vacation. Now that I'm here, I've tried turning on the data so that I can use Lyft but it's not working. The talk and t...
Today I referred my mom. To. Public. Mobile but I didn't receive the 10 credit so don't know if I am. Getting that one or the 25 dollar credit...
hello just bought the plan 2 days ago but think now would need messaging is there a way to add thatto the plan now?
Hi. I just purchsed a new sim card and $40.00 plan from Walmart. It was activated in store. My phone says otherwise. I get the message that it is not activated nor valid. I was told by the staff that this happens when phones are locked and I will nee...
My account has been suspended due to the fact that auto-pay did not take money out of my account. I've waited a couple of hours in hopes that it would've gone through by now but it hasn't. I've even resubmitted my credit card information but it says ...
I am trying to change my plan from an old outdated plan. It seems like it is not possible to change the plan online. They tell me to call *611 to change the plan, but it seems like there is no way to change the plan by calling. Any advice on changing...
Have been going through data rather quickly. When I look at my account it shows that everyday between 12:00 pm to 1:00pm I am using between 20-90 MB of data. How is it possible to be only using data at the same time every day.
I have 45 in my account and can’t activate any plans and even when I go to add more money it’s says card cannot be verified and it’s the same card I always use, even tried another card and same message it’s been 3 days now and no phone
My phone stop working from mtoday. i have auto payment. message i am getting is payment due?? i tried doing payment but not going through. i tried 2 diffrent cards also.This is a big problem and i am not happy about it. how come my phone suddenly sto...
I dont know why my account was disconnected when I have auto payment on it. and My credit card still works fine. That phone is for my grandmom and I didnt remember the account number and password. I tried to create the new one. But when I entered the...
I have had PM for a couple of months now. I worked on the phone a lot and started to notice there's consistent call drops/ends itself as soon as the 15 minutes interval is hit from July 20, 2018 onwards. I've been using it in the downtown Toronto are...
1. Keep your old line/number/plan/account active on your previous wireless carrier 2. Change your account to prepaid (if not so already - this extends the time available to test PM without incurring additional costs. Most wireless carriers will suspe...
I have only been a public mobile customer for a week and I very much appreciate the savings and the rewards, etc. but I have to say that the mulitple overlapping offers are a source of much confusion. There have been so many different offers since we...
This might be a duplicate but wanted to share how awesome this is - If you're looking for a way to get a referral, look no further than this: https://www.reddit.com/r/PublicMobile/comments/8xyup5/need_a_referral_then_use_the_public_mobile/A downside ...
Hey guys, Just wondering I'm heading home for the weekend and wondering if I happen to need to make phone calls if it would require long distance on my phone. I have Canada wide, but heading outside of my home province. Thanks!
Hi, I signed up for a Public Mobile account about 3 weeks ago. I ported my old number in - it works for everything except for receiving phone calls. Internet works on the account and I am able to send and receive SMS messages and also able to make c...
Yesterday I went to wow mobile in Toronto to buy a PM sim card and activate it. The employee who helped me told me that it would take some time for my number to port over, and that I would know when it happened because my Koodo sim card would stop wo...
Hi, I'm locked out of my account. I clicked on the forget password button and the website said it would send me an email, but nothing has come through 12 hours later. Very frustrated as my service has been suspended (forgot to update my credit card i...
My Iphone 6 is supported, but when I put the new Sim card in I get this message:" The sim card that you currently have installed in this iphone is from a carrier that is not supported under the activation policy that is currently assigned by the acti...
Hi @CS_Agent I got a weired text this morning: Public Mobile here. Just to let you know, your Refer a Friend reward will be less on your next payment due to one of your friend's account inactivity. I checked with my friend and she told me her acc...
Hello, I want to add a second line to my account but was not sure if i was able to do so. I have sent a message to a mod earlier today, but have not received any reports from them. So I am asking the community. Thank you in advanceCheers
Hi PM, I am unsure if this is a valid question to ask, but I am referring two more individuals and I was wondering if there were any new deals or promotions happening in the next couple days that I should know about to let them know. Thank you!
I regiastered in the Community, and received the confirmation of my email, but now when I try to login it won't let me recover a password.Should I just register a new username and password?
Hi, I just got a Public Mobile $40 for 4.5GB plan but my data is not working on iPhone 6. I have checked the APN settings and used the sim card in a different phone and it works. On my iPhone 6 it keeps saying "cellular data not subscribed." Do you g...
I live in Ontario and have province-wide talk. We are traveling next week to BC. I don't forsee needing to make voice calls while away, as we will be with family and can use their phones as needed, or I can text. However, am I still able to receive i...
I paid for 3 months up front. The data stopped working and did not restart upon entering into the third month. Literally the worst (non-existent?) customer service I've ever come across from a cell company - which is saying a LOT. So now it's been 4 ...
Hi there,I ended up signing 2 new accounts with PM yesterday at Walmart (Free Sim Cards and 2nd month free). Popped in the 2 new sim cards and it worked without any issues (although I had to manual input the APN settings to enable data). I would li...
Hey guys,I'm new with PM and got the $30 plan with 500Mb of data. I'm down from a 4Gb data plan and I'm now a bean counter! I deactivated all apps on my phone to use data (unless on the wifi), but looks like it still use data according to self-serve....
Hello! I signed up yesterday and had a referrer but instead of $25 (as per the current promo), I got $10 as credit.Can a moderator please help me resolve this? Thank you so much! Eric
Summer time is a great time for friends and family visiting from oversea. With the current $25 referral promo, activate a $10 50 minutes + 50 outgoing texts plan with $25 referral credit. After used up the 50 minutes or texts, use the following link...
