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Forum Posts

Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Ck_PM by Public Mobile
  • 28030 Views
  • 140 replies
  • 35 Bravos

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update.  I...

A_CX_PM by Public Mobile
  • 40009 Views
  • 185 replies
  • 29 Bravos

Resolved! Change account pin

How do I change my account pin? I want to change it to something different and I do know my current pin.

Shutdown by Model Citizen / Citoyen Modèle
  • 5857 Views
  • 19 replies
  • 0 Bravos

Alternate Phone Number Regex Help Error

Trying to activate with the sim card, and port in my number from Virgin mobile.I get this error at the second page with the mandaotry entry for alternative number. I cannot get thru after trying different browsers and device. What can I do?Thanks for...

allanlee00 by Good Citizen / Bon Citoyen
  • 902 Views
  • 5 replies
  • 0 Bravos

Start Guide : Setup / Activation / Port / Data

This is a quick visual guide to get 90% of new users up and running without needing to search through the thousands of threads.  I've also included useful threads should you have other questions beyond what my guide covers. APN Data (Mansi_G and li-u...

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jun3280 by Good Citizen / Bon Citoyen
  • 19495 Views
  • 44 replies
  • 29 Bravos

Resolved! Network unavailable

I activated PM and ported from koodo yesterday and it all seemed to work fine. Right now (under 30min ago) however I completely lost all connectivity all of a sudden, I noticed my phone said sim is not provisioned and when I looked it was connected t...

tod by Great Citizen / Super Citoyen
  • 3688 Views
  • 14 replies
  • 0 Bravos

Resolved! Porting Number From Koodo

Hi I have been trying to port my number from Koodo and each time I try on the Change Number screen it gives me a "Generic Error"? I could use some help thanks!

domulet by Good Citizen / Bon Citoyen
  • 1579 Views
  • 4 replies
  • 0 Bravos

Resolved! Porting from fongo

Hi , just switchecd to PM and ported my number from fongo. Everything works except incoming calls still go to the fongo app. Just wondering how to get this resolved. Thanks

Kaotik by Good Citizen / Bon Citoyen
  • 5627 Views
  • 14 replies
  • 2 Bravos

Resolved! Porting from Bell - no progress since yesterday

Hi there, activated my SIM with Public Mobile yesterday, porting over my number from Bell. This was done around noon yesterday. Since then, I've yet to be able to send/receive texts and can only perform outgoing calls, no incoming. Any idea on what's...

johnrosen by Great Neighbour / Super Voisin
  • 1795 Views
  • 6 replies
  • 0 Bravos

Resolved! Koodo Porting Issue

Hi I read the forum and follow the instructions with different email address on my Koodo account.  Then I went to change number in the self serve section.  The last step it said I am not authorized to do the transfer but I am the main owner of the ac...

ay2wong by Great Neighbour / Super Voisin
  • 1183 Views
  • 4 replies
  • 0 Bravos

Resolved! Cannot Activate - Alternate Phone Number Regex Help

If you experience this, you're not alone. Only Mods can help you activate, there's nothing you can do. Give them all the required info when you sign up and they will do it. Public mobile needs to look into the codes behind the activation page. Most p...

nnijo by Good Citizen / Bon Citoyen
  • 5578 Views
  • 36 replies
  • 4 Bravos

Card Card Not Being Accepted for Sign Up

Hey guys, I'm just trying to sign up for Public Mobile. I have my SIN, and I've picked my plan. But on the very last stage, my Mastercard was declined. I know the information is correct, and I know my card works (I've used it just today). I tried onc...

DV by Great Neighbour / Super Voisin
  • 1506 Views
  • 8 replies
  • 0 Bravos

Resolved! No data on phone

So I activated and ported in my number today on the new $120 plan.  I put the SIM into my phone after the online activation was complete, and had no issues accessing the net over LTE.  However, when I got a SMS saying that my port was complete, I reb...

cingkrab by Good Citizen / Bon Citoyen
  • 3088 Views
  • 15 replies
  • 0 Bravos

Resolved! Call Forwarding Question

Hello, I have a province wide plan in Ontario without LD addon. I need to forward calls when I travel. Should I forward before leaving Ontario, or I can forward anywhere in Canada?Could the number that I forward to be anywhere in Canada, landline or ...

TK by Great Citizen / Super Citoyen
  • 3034 Views
  • 15 replies
  • 0 Bravos

No customer service?

Has this company gone under or what's going on? Anyone on here having issues getting anyone to help you out with issues that need more than the help of the community? I've been tring to resolve an issue for a month now... No idea what's going on.

Unjerry by Great Neighbour / Super Voisin
  • 2151 Views
  • 15 replies
  • 0 Bravos

Public Mobile Community website quirks

A trivial detail which has sort of bothered me a little for months ... whenever I visit the Public Mobile wesbite, I am directed to EN/ON instead of EN/BC. Doesn't matter if I visit Public Mobile through google or by typing "publicmobile.ca" in the a...

Korth by Mayor / Maire
  • 797 Views
  • 4 replies
  • 2 Bravos

Resolved! Can't send MMS

I have the apn set up and have a 4g lte connectionIf I use Rogers it works fine, but using public mobile I can't send an MMS. SMS and all other functions seem to work fineI'm using a ZTE Axon 7 which is dual sim but I have my Rogers sim disabled

BigDog87 by Good Citizen / Bon Citoyen
  • 2754 Views
  • 12 replies
  • 0 Bravos

Resolved! Cannot access self serve or reset password.

First time trying to log in and receive message 'login attempt failed'.When trying to reset password receiving an 'unable to verify email message'.

Art444 by Good Citizen / Bon Citoyen
  • 5987 Views
  • 35 replies
  • 1 Bravos

Port from Koodo

Hey, so I just got PM and I'm looking at porting my number from Koodo. During the set up it told me to request a new number and contact someone after to do the port. Anyone willing to direct me in the right direction on how to do this ?Thanks

Nreese by Great Neighbour / Super Voisin
  • 1055 Views
  • 4 replies
  • 0 Bravos

Resolved! i,m thinking to switch to public mobile

i used to be a customer when the phones did not have sims and the service was bad in my area so i have to cancelled the service , but now i heard that telus is helping and that provider works in my area my question is can i use the same number that i...

clavije by Great Citizen / Super Citoyen
  • 1412 Views
  • 3 replies
  • 1 Bravos

Resolved! activation failed - CC charged

Hey there. Just trying to figure out new plan. I registered, got the following message: - Sorry, your account activation request has failed. Please visit our online community at href=" https://publicmobile.ca/community" Target="_blank">publicmobile.c...

jonhache by Good Citizen / Bon Citoyen
  • 1661 Views
  • 8 replies
  • 0 Bravos

Port Request

Hi,I was told my number couldn't be ported normally a representative via email created a ticket and told me my number would be ported 'shortly', it's been more than 24 hours and still nothing, can someone look into this for me please?  Thanks! Ticket...

ndru920 by Good Citizen / Bon Citoyen
  • 1112 Views
  • 6 replies
  • 0 Bravos

New User. Emergency Calls Only?

Hi PM forums, I just ported from Bell to your new $40 plan. Fill out my information and porting my number was smooth until I switched sims. Now when I insert my PM sim to my phone (unlocked S7 edge G935-F) I get emergency calls only, " [Insert SIM ca...

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JLY11 by Great Neighbour / Super Voisin
  • 1729 Views
  • 6 replies
  • 0 Bravos

Resolved! Unable to port koodo number from self serve

I tried porting my koodo number to PM but I got a message saying it cannot be completed and to contact CSR. Please let me know the information that is required for the port and I'll provide it, thanks!

tod by Great Citizen / Super Citoyen
  • 1141 Views
  • 3 replies
  • 0 Bravos

Resolved! Activation Failed

I just tried porting in my number and it took my credit card payment, but the activation didn't work. It was taking a while to activate and it eventually turned to a "page does not exist" on my screen. When I try to sign up again, it says I have an I...

Aaron by Great Neighbour / Super Voisin
  • 2121 Views
  • 7 replies
  • 0 Bravos

iPhone Users Unlock your device before you port.

Just a reminder for all potential customers coming here asking questions. Be sure to unlock your iPhone with your current provider before the port. They will not unlock it for you when you are no longer a customer and third party Unlocks can be more ...

proplayer44 by Good Citizen / Bon Citoyen
  • 1050 Views
  • 4 replies
  • 4 Bravos
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