Porting error: "we are experiencing difficult processing this request...."

[Mich_e]

Hello,

Just signed up with PM. First phone worked fine no problems. Second phone is giving the error:  "we are experiencing difficult processing this request...."

Steps taken:

- activated the SIM

- selected new number

- tested it worked

- loged into the portal

-tried to port my number from TELUS, web site was slow and hung up twice

- Third try it gave the error message

Please help moderator @Shazia_K

[Mary_M]

We're happy to hear that you have successfully activated and ported your number over. Welcome to Public Mobile @Mich_e 🙂

Cheers,

Mary

[Watoko]

Glad to know it worked out in the end! Welcome to PM and enjoy your service!

[Mich_e · Accepted solution]

After a few reboots and test the phone is working using the ported number...sorry to panic : )