[Megathread] No Incoming / Outgoing Calls
Neither my husband or I can place or receive calls, but everything else works. Anyone else?
Forum Posts
Important Update: eSIM QR Code Now Included in Activation Summary Emails
Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Troubleshooting Login Issues: OTP, 2FA, EverSafe
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
Need a moderator to help me reset my account password.
You guys really need to fix this problem. I never got an email from you guys.
Forgot which email I used for My Account - Cannot access.
I want to update my credit card information for payment but I can't access My Account because I don't remember which email address I've used to sign up for it. What do I do now?
Resolved! Want to Re-Activate my account with different Plan No RESPONSE FOR PAST 4 HOURS
Hi, Can some one from @Moderator Team can please help me to activate my plan. Its Urgent. Thanks
Resolved! Need Moderator to Reset Account Password
I need a moderator or a Public Mobile representative to reset my account password.
Time on Received Text
Hello. When I shut my phone off (periodically), I have run into the following issue. Texts that were sent me while my phone was off only appear timestamped "now", i.e. the exact time that the phone was turned back on. Obviously I would like it to ...
Resolved! when can i upgrade my plan?
Hi guys:)yesterday i got a new public mobile plan (10$ talk plan) and i want to upgrade it without losing my rewards, i am not sure but i guess that the best time is 1 day before plan renewal in order not to lose the remaining time, right?
New sign up, can't swap phone number
I just signed up for public mobile and want to swap my Koodo number but it's giving me error unable to transfer. I was on a prepaid Koodo plan and I used the same email for both accounts. Also I signed up at Walmart and didn't get $25 credit + $10 re...
Free up number
Hi, I have 2 public accounts. My second number does not have a registered email but when I try to register it says it may have already been activated. I need some help.
All about research!
I saw this and thought it was perfect for here and a perfect redone to a few threads. I just wish people would do a little research to make sure PM will work for them and they can survive with this customer service model.
voicemail, reset system greeting, rerecord name
How do I do this?
Resolved! I have 3 accounts and need to add payment
I have 3 accounts and need to change my payment info.. And I can't access all 3 accounts thx
Resolved! PM August Promo vs Koodo August Promo $25
PM August Promo vs Koodo August Promo $25 Someone mention that Koodo offerred $25 for canada wide calling, text international, 500 MB data? Anyone hear that?But i rather stay with PM ,more benefits, Tia
No Text, data, calling (says no long distance plan even though making local call)
No Text, data, calling (says no long distance plan even though making local call)iPhone 6 Missed renewal payment due by 11th and renewed it in 11th. No Text, data, calling (says no long distance plan even though making local call)
I bought an add on and it isn't working
I purchased a data add on and it is not working. I loaded the money on my account then I purchased the add on. The value of the add on is now gone from my account but I still can't use any data. When I first log in to my account it says I haven't pur...
Is is possible to deactivate my account while I'm abroad for a year and reactivate it on my return?
@CS_AgentI'm moving abroad for school for a year. Is there any way to put my account on hold or make it inactive for this period of time so I can keep my phone number for when I get back? I know someone who did this once with another cell service pro...
Transfer phone number
Transferred my phone number from koodo. Lost service on both ends. No phone service for a full week. No response from public mobile moderators. What do I do now?
Is there a way to cancel a port before the other service takes hold ?
On Saturday I placed a weborder with Sister Brand Koodo to transfer over there. However, I now want to remain with PM instead. Is there a way to prevent the port in at Koodo. The webstore help line won't be open till Tuesday. So I will not be able t...
Credit Card Transaction Denied
Hi, My credit card recently expired and I forgot to update the new credit card for auto-pay. My account is currently suspended and I am unable to make a payment online. The following message pops up when I try to enter my new credit card information...
Resolved! ported number from koodo question about the goodbye emial
received my goodbye letter from koodo (my personal line is back with PM ) but it stated: Here’s what to expect on your final bill:Recurring charges that are billed in advance at the beginning of your billing cycle will not be refunded when your serv...
Resolved! Long Distance?
I have Canada wide long distance coverage so I can make long distance calls within the country but what about incoming calls from within my own province? Will people for example who are calling me say from a landline, be charged long distance?
Resolved! Porting Canadian phone number from Magicjack problems
Hi, I am a new subscriber. Just activated my sim card and ported over a current but expired phone number I have on one of my magicjack accounts. When I signed up with PM it went through the transfer no problem. Now on my phone, I can make calls, a...
PLEASE HELP!!! I dont know what to do. Public mobile wont issue me a refund. already provided proof
basically they charged me twice back in May from 2 different credit cards because their autopay wasnt working. asked for a refund, took 3 months to receive an answer and now they wont provide me with my refund because i didnt have proof. its really f...
Resolved! How to Add a Referral?
Hey! First time Public Mobile user! I just signed up, but I forgot to add my referral's number, is it too late? Thanks!
Resolved! Number Fraud
Without getting into too many specifics just curious what exactly Public/Koodo is doing about this?If someone does use the generator then a legit client comes along afterwards then what? It's not illegal per se, but must rank up there as a violation ...
Bought a new sim card and my phone got blocked. It needs a master unlock code
I bought a new sim card from Rogers, but when I put it into my Galaxy S5 Neo it said the sim was invalid and that I needed to enter a sim network unlock code. I tried some codes from other forum posts and Rogers, but they all failed and now it says m...
Ported number now not getting calls or texts
Hi all, I just signed up with PM today, on the basic $10 plan. I ported over a number from Rogers - was all done 4 or 5 hours ago. I started it with a new number, mainly to make sure I was going to get service at my house as I had Koodo in the past w...
Resolved! No Sim Card-Error
Hi. I have an issue with my sim card. Since yesterday my phone dose not recognize the sim card, and i went to a cellphone repair center to clarify it is my phon or the card .They confirm that the sim card is not working.What should i do to get a new ...
$25 credit to account and free SIM card at Walmart
I just ported my number from Koodo and got the SIM card for free just curious if anyone else has gone through this and when I would see the $25 credit on the account/if it is automatically applied at some point.
Credit auto pay didn't go through. Now forgot password need help from pm
I have been wit the company for 2 years now. It never has a problem auto payingdont know why it didn't go through the this time.i try to login to my account to pay but it's been too long I forgot password now I'm log out.i need to contact pm, please ...
