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Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...

Some Kind Words During Trying Times

It is well past quitting time and I still see Marie Helene online. Amongst all of our disparaging remarks about the broken self server portal and the demands for immediate gratification, it is important to say a few words of the encouragement to the...

Getting Error on Porting mobile number from FIDO to Public Mobile

Hi,I am trying to port my mobile number from FIDO to Public mobile and i have provided all correct informations on the "Check Availability" page but getting following error messages on clicking Continue button.Could anyone let me know anything about ...

Did my account fail to activate?

I went through the typical process and when I switched it gave me a error and I just clicked the finish button, right now I cannot even login to my own account and it seems like no progress is being made. Who could I message to help me with this and ...

Resolved! Cant pass the processing page for number transfer.

hi i keep going to the page for phone number transfer i entered my accout number etc i keep getting the following: Your Old Service Provider rejected your transfer request. Common mistakes: • Account Number doesn’t match Old Service Provider records...

Pictures

I am not able to send pictures along with my text.

Self Serve Portal is More Broken Than Ever!

I helped a friend with activation a few hours ago. I have never seen the system this broken before! I remember even during the final rush on the 2016 fall promo, it was at least possible to navigate the activation pages. Around 3:30, it took 45 mi...

Re: First call goes straight to Voicemail, second is ringing...

I have iPhone 5, and it has the same issue.

Can't log in to Self Serve

Hey there, I just activated my SIM, got the confirmation email saying my account and PIN were both successfully activated, and my phone shows the right number in SIM info.I can't log in to Self Serve, however. I tried resetting my password, and creat...

Late SIM Delivery

Hello,I’ve purchased a SIM online on Jun 15. It states it will take 3-7 business days for delivery, but yesterday would have been the 7th day. As I am currently a Freedom Mobile customer, I’m trying to get the SIM before the end of month to partici...

Resolved! Ported this morning - can't receive texts, can't receive incoming calls

It's been about 3 hours since I ported from Freedom. I have data and can make outgoing calls but can't recieve text or incoming calls (goes straight to VM). I noticed that unlimited text is not on my plan. Can that please be added for me? When I ...

Switching from Freedom on LG G6 - No LTE only 4G showing - Solution

For those of you that recently switched from Freedom and happen to be using an LG G6 (mine is factory unlocked). If you've validated your APN settings, rebooted the phone and such like, try this: Settings --> Networks Tab --> More --> Mobile Networks...

Ported from Freedom - Can't make/receive calls 4 days later still not fixed!

So I ported my plan from Freedom on friday last week, and everything seemed to have gone well, but I noticed that I cannot make or recieve any calls. When someone calls me, it goes directly to voicemail and when I call them, it goes to their voicemai...

Can't receive texts

Hello, I ported my number to Public Mobile on June 22nd. Since then I've not been able to receive text messages even though my plan has international text. Since then, I keep getting texts from Public Mobile saying You've been sent a text but you nee...

Payment failed, I think?

When paying for my new account, I received an error message on step 6 "Summary": Oops ... It seems that something went wrong .. Please href=" https://publicmobile.ca/en/on/get-help" Target="_blank">email us to get your account operational. We apologi...

Resolved! Every call disconnecting under 1 minute

Every time i make or recieve a call i hear like 3 warning beeps and the call gets disconnected under 1 minute each time it happens with voice mail too i just ported my number from freedom mobile a few days back it all seemed fine the first day but fr...

Resolved! Please help - no US cell service even after purchasing addon - in the US with no cell service

Both my wifes account and mine are impacted by the same issue. We are trying to renew our US roaming addon (20 dollar talk text data). I used the automated phone system and added money to my account then tried to buy the same addon. It then proceeded...

Resolved! Add Ons

Hi I want to add"$15 for 400 mins (includes international). Any unused minutes will roll over to your next cycle." In order to roll over unused minute to next billing cycle , do I need to pay for add ons evry billing cycle or I just pay once for add...

Resolved! Long Distance Charges

"Long distance charges may apply" message when dialing within the province. However in the last few days when I dial outside my local area, I get a message saying long distance charges may apply. I alway hang up.I just wanted to know why am I getting...

Resolved! AutoPay failed, help!

So my AutoPay failed but I had enough balance to cover my current plan. Now my account says suspended even though it has enough credit to cover the renewal.Can someone please assist? Thanks!

Resolved! Texts not working

Hi Guys, I just recently ported over from Freedom, and everything looks good except i can't send/receive text msgs.. Thanks, Josh

59 dollars freedom plan should I port to pm

I am on 59 dollars plan with 35% off discount lifetime paying right now around 38ish dollarFor a plan include unlimited Canada USA calling global text 8gb data2400 roaming min away and USA1gb roaming data usA and awayShould I move to pmSince its only...

Resolved! Charged $81 instead of the advertised $75

Got charged $81 for the $25 talk and text plan even though I signed up for auto pay. Did something go wrong? Thanks

Resolved! Just transferred my oneplus 5 from Freedom - here was my experience

So, I bought my Oneplus 5 the 20th, and received it the next day. It got me wondering why I bottlenecked my phone. I couldn't even make phone calls from my house sometimes. So on the 23rd I decided to buy a Public Mobile SIM. It came in the mail the...

Canceling Service Question

Long story short - I need to cancel my service with Public Mobile. Needed a new phone and it's cheaper to go through a big phone company and use a corporate discount than to buy a new phone and stay with PB. My phone number is already ported over to...

Resolved! can a moderator please help port my number from koodo to PM?

himy sim card is activated with a temporary number and i have money on my PM account; i want to port my existing koodo number, and get on the "freedom" plan ($40/month). can a moderator please help me with this?Thanks

Resolved! Money taken but account not started?

Hi, i just attempted to switch from Freedom to Public Mobile. I went through the activation process and at the end after I hit activate I got an error saying "Your activation request has failed, please contact public mobile." or something similar. Af...

Resolved! Account activation failed

I tried to activate my sim and it failed on the payment page. I have tried private messaging a mod but has not gotten a response for 24 hours. I'm trying to port from freedom mobile and would like to get the 4GB promotion.Please help.

Resolved! iPhone SE and APN settings

I have my SIM card and purchased a new unlocked iPhone SE to go with it.I am a US resident and spend 3-4 months a year in Newfoundland. I will be leaving for Canada on July 7th, crossing the border on July 8th. So I am trying to get the APN setting...

Resolved! Does the number expires?

Hi there, I've read SIM cards doesn't expire, but I don't see this very clear.. In the case of not using the SIM for a long period of time, i.e a year, and the SIM card is desactivated after the 90 days, is the number safe for all the time until acti...

Promotional plan

I haven't received my additional 6 gig of data I hope I didn't screw it up because I didn't have the plan when I activated my SIM card. Do you need to activate a SIM card with the plan to get the plan?

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