Plan cannot be changed

[jakubf]

Hello,

I used to have Province-wide talk plan for 25, then one month nothing and now I would like to change it and pay for 10 CAD Plan (Canada-wide talk 50 min + International Texts 50). The GUI have a button that does not work. What can I do to reactivate and use my number?

Thanks,
Jakub

[NDesai]

@jakubf Since your account is currently expired/suspended, you must contact the mod team as suggested above to change your plan. 

[will13am]

@jakubf, if your account has been suspended you need moderator team assistance to change plans.  Contact them as already instructed.

[popping · Accepted solution]

@jakubf

You need to send a private message to moderator re-activate your account and change it to the $10 50/50 plan.

Click the following link to send a private message to Community Moderators to ask for help.
Please include your PM Phone Number, 4 digit PIN, Account email address, Detailed explanation of your issue

Don't know your pin?--provide any 3 of the following:
- Complete mailing address,
- Email address,
- Alternate phone number,
- Date of birth,
- Last top up date & amount

Community Moderators are available from:
Monday to Friday from 9am (EDT) to 9pm (EDT)
Saturday and Sunday from 9am (EDT) to 7:30pm (EDT)

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437