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Forum Posts

Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Ck_PM by Public Mobile
  • 69662 Views
  • 179 replies
  • 40 Bravos

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update.  I...

A_CX_PM by Public Mobile
  • 73022 Views
  • 180 replies
  • 32 Bravos

Resolved! How can I see which month I received a reward badge?

I just looked at my profile, for the first time ever, b/c I got an email saying I had a new badge (it was for posting an Idea). While I was there I noticed I have 2 "top 5% contributor" badges, which might mean I have a couple of months of $4 rewards...

rob79 by Model Citizen / Citoyen Modèle
  • 2224 Views
  • 7 replies
  • 0 Bravos

SERVICE DOWN: Cannot connect to Public Mobile Network

I am not able to connect to the public mobile network. My account is active and just suddenly stopped working today. When I try to make calls it tells me I don't have long distance on my plan  (even though it is a local call, and this happens for all...

Alison by Great Neighbour / Super Voisin
  • 821 Views
  • 1 replies
  • 0 Bravos

Resolved! How much 3G data is included in $40 promotional plan

Can Oracle's or moderators please explain how much exactly 3G data total (included the bonus) new customers will get on $40 promotional 3G plan. The explanation on the website is not really clear. Also there are no zones for a talk I hope? Not like c...

pulp74 by Model Citizen / Citoyen Modèle
  • 3050 Views
  • 12 replies
  • 0 Bravos

Question About Plan Changes After Ordering Sim Card

Hello everyone,  Yesterday I ordered 2 sim cards hoping to take advantage of the 3GB / 90 days for $111 for both myself and my wife but, unfortunately, I just found out that all of the plans have changed. Will this plan still be honoured as we ordere...

cshrives by Great Neighbour / Super Voisin
  • 946 Views
  • 2 replies
  • 0 Bravos

SIM Cards At WOW! Mobile

Looks like you will be able to get a SIM card at WOW! Mobile locations starting July 21st. http://mobilesyrup.com/2017/07/14/public-mobile-sim-cards-are-coming-to-wow-mobile-locations/

SWM by Good Citizen / Bon Citoyen
  • 4821 Views
  • 16 replies
  • 1 Bravos

how to cancel one order I put yesterday

I got my sim card, and put a plan order last night.Today, I find the plan is 3G data, not a LTE. I have to cancel it  and get my money refund.Don't know how to do it.BTW, whith the "Your Mobile Activation Details" email information,  I can't login my...

wysxs by Great Neighbour / Super Voisin
  • 1198 Views
  • 3 replies
  • 0 Bravos

Resolved! PM features

Now that PM costs the same or more than Koodo, Fido, corp plans on Telus, Rogers etc.. for LTE plans, will PM now consider implementing name display and volte on their network like Telus? 

shawnie_boy by Model Citizen / Citoyen Modèle
  • 1403 Views
  • 4 replies
  • 1 Bravos

Resolved! Trying to talk friends and family to join PM

I've been trying to get friends and family to change over to PUBLIC MOBILE but now that the plans jumped in price it's harder and harder to get them to change..It's still a pretty good plan and deal but much higher in price when I signed up one week ...

Ottawatech by Good Citizen / Bon Citoyen
  • 1869 Views
  • 6 replies
  • 0 Bravos

Resolved! refund on my account

Hi, I would like a refund on my account. I accidentally did one-time payments (total of $25) to my account I would like it refunded. Please advise.Thank you,Jacky

jleung by Great Neighbour / Super Voisin
  • 911 Views
  • 1 replies
  • 0 Bravos

Resolved! Account Suspended - no call or text

Hi There, my auto-pay or renewal date was 12-jul and now on self serve it says my account is suspended. i am not able to make/receive any calls or text. is there anything that can be done soon ot resolve this as i am without contact number now. i am ...

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hv397 by Good Citizen / Bon Citoyen
  • 3287 Views
  • 8 replies
  • 0 Bravos

Password Reset

I have been trying to get assistance for over a week to reset my password I have had a number of emails with information on resetting my password but they are not working Please contact me  ThxReg

RegStanton by Great Neighbour / Super Voisin
  • 981 Views
  • 2 replies
  • 1 Bravos

Unlock a telus iPhone

Hi there, I am in need to unlock my iPhone. I bought the iphone off kijiji but is from a telus user. I do have the credits in my acccount right now to get it processed. I do not know where the email contact link is so I am posting here to ask for urg...

DamianHa by Good Citizen / Bon Citoyen
  • 2260 Views
  • 10 replies
  • 0 Bravos

Resolved! Ontario province wide talk

Hi, I have the Ontario province wide talk as a part of my plan.I was wondering if i can still receive calls when i travel to alberta thanks.

sunnytang by Good Citizen / Bon Citoyen
  • 1652 Views
  • 3 replies
  • 0 Bravos

Resolved! No Data Usage

Hi,I have been using PM for 6 months already and since yesterday evening, I have not been able to connect to the internet using my phone. I am getting close to my billing cycling and received a notification last week that I have used up 95% of my lim...

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akshea by Great Neighbour / Super Voisin
  • 1342 Views
  • 2 replies
  • 0 Bravos

Your account has been suspended

Hi Guys: Logged in to my account, and a message says - Your account has been suspended. I am on credit card auto pay.  My current plan is suppose to be good till APRIL , 2017Am I suppose to have a positive balance in the account? my cell phone no. 41...

snppoy by Good Citizen / Bon Citoyen
  • 927 Views
  • 2 replies
  • 0 Bravos

Ironic

Now that it is a day later after the release of the new plan pricing was doing some reading around.Less for less. Public Mobile, Canada’s prepaid wireless brand, is launching its first ever brand campaign, ‘Less for Less’. The campaign promotes the c...

Take your time Text

Why am I not having Text service after almost 48 hours. Can it still be a port issue?????

Buyrestore by Great Neighbour / Super Voisin
  • 1388 Views
  • 5 replies
  • 0 Bravos

Resolved! Data add-on

Question for mods, can you confirm if the data add-ons are now on 3G or 4G LTE?If someone on the new 3G plans runs out off data and buy an add-on, what speed do they get, 3G or 4G LTE?

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How to get community dollars.

So I began helping out this forum and I just wanted to know how much community money you can earn to your account per month. @Shazia_KThanks in advance

passiveegg by Model Citizen / Citoyen Modèle
  • 1904 Views
  • 6 replies
  • 2 Bravos

Resolved! Data no longer working.after US data roaming package add-on expired

i have the 12gb 90 day plan. I travelled to the US and had a roaming add-on for my trip. After returning to Canada, my add-on expired and now my iPhone shows a cellular connection, but any attempts to use cellular data time out. The phone works fine ...

chozobee by Great Neighbour / Super Voisin
  • 1748 Views
  • 3 replies
  • 1 Bravos

Resolved! Self serve account locked

Hello, My account password isn't working tried resetting but when you click the link says timelimit expired? Now it has locked my account can a mod please assist.

RoseY by Good Citizen / Bon Citoyen
  • 3263 Views
  • 12 replies
  • 0 Bravos

overcharged upon registration

So...I registered my sim card today and selected my plan (unlimited provincewide talk, unlimited international text and 3+3 Gigs of day for 90 days)  I set up pre-payment, and the bill was to be $126 +HST totalling $142.38 for which my credit card wa...

tinahuronia by Great Neighbour / Super Voisin
  • 636 Views
  • 1 replies
  • 0 Bravos

3g(2.5) vs 4g what is the real world difference

hey all I know many of us are a little shocked at the new plan changes. but what is the real difference? Jeremy stated images might not be a clear or something similar.   will youtube work how is web browsing affectedemailing should be finewhere will...

mimmo by Retired Oracle / Oracle Retraité
  • 10396 Views
  • 44 replies
  • 2 Bravos
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