Can't receive texts or phone calls from someone outside of Public Mobile network

[tyronharvey]

I switched to PM 24 hours ago and am unable to receive texts or phone calls from people not with PM. I unlocked my Samsung Galaxy S6, signed up with PM, and ported my number from Rogers all within an hour last night.

I have done the APN setup, restarted my phone, and settings.

Please help!

Thanks!

[Mary_M]

Good morning @tyronharvey,

thanks for getting in touch with us !

I'm just letting you know that we've received your private message and we will get to you shortly 🙂

Cheers,

Mary

[computergeek541]

This is not an issue with your phone.

There is no possible setting in your phone that can make calls and texts not come in from only certain carriers/providers.

As for APN settings, they are only for internet usage and do control or affect calls or texts messages at all.

This sounds like an issue with your phone number porting request.  Until the time that your phone number fully transfered over to Public Mobile, you were supposed to continue to receive all calls and text messages over at Rogers.

But after a phone number is transfered over to Public Mobile, you should receive all calls and texts messages here.  You should not be receiving them only from one carrier.

[srlawren]

@tyronharvey I would suggest you reach out to the moderator team for help.  Here's the process and other pertinent details:

How can you get help with your account, activation, or service?

• Please contact the Community Moderator Team to get gelp with you account.
• They are Public Mobile support employees who can help with your issue (More details).
• Click here to send them a private message.

In your message please include:

• PM Phone Number, 4 digit PIN, Account email address, Detailed explanation of your issue

If you have a Porting issue, please also include:

• The number you want to port, PM sim number, old account number, old account name exacly as on bill

Don't know your pin?--provide any 3 of the following:

• Complete mailing address, Email address, Alternate phone number, Date of birth, Last top up date & amount

How long until they reply?:

• Office Hours: Mon-Thursday 9am to 9pm, and Friday, Saturday, and Sunday from 9am to 7:00pm [Toronto Time].
• Messages are replied to during business hours and in the order they are received
• Typical response time is between 1-3 hours, depending on message queue, but can be up to 48 hours.
• There is no need to send multiple messages.

Additional Useful Information:

• Search PM-GUIDE (remove "-" during the search) to find some informative posts and answers to many common questions about Public Mobile

[NDesai]

@tyronharvey Check if your Rogers sim is still working. If it is, there might have something gone wrong with porting your number to PM.