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Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...

Resolved! Ordered US Roaming Text Plan but not showing in account

Hi there (@Shazia_K, @Jeremy_M) I ordered the US Roaming Text Plan thru the self serve service. However, it's not showing in My Add-ons and it's not working from my phone. When I send a text, I receive an SMS sayingSorry, your current plan does not i...

Resolved! OnePlus 5 Release

Ok who will be getting this phone. I am not an Android user but this phone is getting my interest. Anyone going to watch the release if they do can you post some updates can't get it at work.

Fido responds to PM promo

http://mobilesyrup.com/2017/06/19/fido-responds-to-public-mobile-deal-with-4gb-plan-for-45-loyalty-offer/It has canada wide calling do you think PM will ever do a canada wide promo like this?

Purchased add on is not being applied

I have a 1GB add on that is not being carried over along with one I recently purchased. Which is the 200mb for $10. The $10 funds is shown in my account but I cannot use the data on my phone. Any help with this is greatly appreciated!

Resolved! paid but service is till not available

i just made a cc payment and i tried placing a call but i'm getting msg saying that i am not subsricbed to "talk". I have not made any changes to my plan just payed the amount due.

Stacking Data Boosters

Hi. My mom uses hardly any data, but still good to have. I'm thinking about Talk & Text and adding a 1GB data booster. (Cda data, not US roaming) I expect that booster to last 6-8 months. My question is, to avoid any outage between boosters, can I bu...

Resolved! Added Free Global Unlimited Texting to newly activated account

Hi, I just ported my number from Freedom Mobile for the current Promo, while selecting the plans I somehow missed out "Unlimited international texting", will I still be able to add it back the current 90-day paid cycle?Thanks

Just activated and Get weird error.

Please help, I just finished porting my number from Freedom Mobile. I also printed the confirmation page for future reference. During the activation process, I followed the online instruction from PM mobile to create a $120/3 months plan to eligible ...

Resolved! Two new Freedom Mobile Members - both joining at the same time can we refer each other

Hi Two new Freedom Mobile Members, join at the same time can we referral each other when we join Public Mobile, saw the deal on Redflagdeals

Phone Number in self serve main page?

Hi, can we see our phone number in the self serve main page? or is it on another page? Thanks.

Freedom Mobile Promo question

I am an existing freedom mobile customer. I'm looking at the current public mobile promo for switching away from freedom and I am wondering if it still works if I add unlimited US calling to the mix?

Resolved! Oops...it seems something went wrong... during port/activation

@Shazia_K @Mary_M @MarieHelene_L @Simon_O Hello A referral friend of mine needs some help, he is attempting to port his number from Rogers and got a "Oops...it seems something went wrong ..." message during the process. He's having issues creating a ...

30 day wait to port number?

I am currently on Rogers with a 416 numberToday I registered on freedom mobile with a new phone number (647) and waiting for my public mobile SIM to arrive.Question is, if I port the 647 number to the public mobile during activation, and later port m...

Freedom Mobile port number new activation inquiry

Hi, I just ported my freedom mobile number and avail the 6GB data for 90days and I've heard there's a promo for new port freedom mobile number, how can I apply the promo? also how long does it take to port my number to PM. Thanks in advance.

Freedom plan change

Need help urgently! So no more then a month ago I changed to public from FREEDOM and see that now after I was already transferred that theres a promo if you switch from freedom. If I was aware of this i would have waited the extra month just to hop o...

Zenfone 3 Max

I'm looking at buying the Zenfone 3 Max. I was wondering if anyone has used it in the public Mobile Network? If so how is it?

System Added Wrong Plan

Hi,Was wondering if anyone else has had this issue. I signed up for the Freedom mobile promotion. I selected all the items I was supposed to , talk, text and data, and paid the 120 plus tax. When I go into my account it says I am signed up for the ...

Resolved! freedom mobile activation problems

HiI'm trying to sign up from freedom mobile, and I put my credit card info in and it did not go through. The screen says to complete activation restart activation by visiting activate.publicmobile.ca and select different card or payment method. But ...

freedom mobile sim activtion issues

Hello just got my new sim cards and im stuck on the porting my number for the freedom mobile promo i keep getting a Alternate Phone Number Regex Help error no matter what number i put in. i just want to make sure i can get the promo plan as i have a ...

Ported and Joined PM but possible issue with Plan

I just ported over from Freedom, was hoping to get this new plan, which I picked the Provincial Talk, Global Text, and 6GB data for 90 Days. I understand I will wait 72 hours for the bonus.But once my order completed, having charged the 120+ tax. My ...

Resolved! Freedom Mobile Promo question

I am currently a freedom mobile customer. Here is the plan I am looking for:90 day, Canada-Wide and US Calling, Global TXT, 4G/month Can I get that with the promo that public is currently offering for customers who switch from freedom? Basically, I w...

Resolved! Reactivating suspended account after being away overseas (urgent)

Hi,I read on a previous topic that if you will be on vacation for an extended amount of time and don't want to pay for your plan while you're away, you can suspend your account, and reactivate it within 90 days to keep your number and plan. I last p...

Resolved! Leaving country for a while

Im leaving canada for a while and my account is on auto-pay. It is the 12GB $120 hot deal plan. If I remove it from autopay can I let it expire again and then pay again in like 88 days? or is it not 90 days any more for expiration and not losing you...

Resolved! Returned from US, data not working

Hi all. Just returned from the US where I was using a roaming data add on that worked great. However since I've returned data is not connecting. The LTE icon is flashing on and off repeatedly. Calling is working fine. I've checked APN settings and re...

Resolved! Does anyone have an extra sim card they want to sell in Toronto?

I lost my sim card while I was travelling and need a replacement. I'd rather not wait the 3-7 days it takes to ship a new one, and it sounds like some people have had to wait a lot more than that lately. Does anyone know of any stores in Toronto that...

My account shows "Your account has been suspended."

My phone line is not working and in my account it shows Your account has been suspended. I have auto pay set up and not sure why it's not working.

porting a number

I was wondering if i do a port of a number, can i keep my public mobile account just with a new number? Basically i just need my current number moved.

Resolved! data is not working

My friend transfer to public mobile from freedom mobile yesterday, but the data is not working.please help

Resolved! US data roaming Add-on

I purchased US Roaming - 250 MB Data (10-day) add-on, went through the two-step process, and the add-on shows Active status in Add-on Usage screen. I also checked the APN settings, and they look correct, and data works fine in Canada. However I spent...

Resolved! My picture messaging doesn't work. HELP

So whenever I open a picture message it tells me "failed to download multimedia message. Try again later"I troubleshooted it on the public mobile site and followed the instructions to create a new access point based on an Android phone and it still d...

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