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Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...

porting of my VOIP Number

Hi PM,I activated my SIM on August 2, 2019 and completed my signup. My mobile phone says "Public Mobile", but I cannot receive calls. The calls are being recieved on the VOIP land line still. My account # is xxxxxxxxxxxxxx. Today is August 5 and I ha...

Resolved! LTE or 3G?

I'm confused as to why my phone says it's running on LTE data but my plan says 3G? Is it LTE or 3G? Sorry if this question has been asked already.

Lost SIM status on reboot, now defaults to Telus

Hi, I am a Koodo (previously PC Mobile) convert, and even though I had this issue several weeks before (apprently solved by re-seating the SIM between a power cycle), the problem has returned. I rebooted my phone (Moto G5) this morning, at which poin...

Resolved! Data

Do i get charged if i go over my data?

Resolved! Texting

Does all plans have unlimited incoming and outgoing text within Canada

Resolved! Activation failed - "contact public mobile"

How do I "contact public mobile" I can not activate the sim card and it keeps telling me that I need to contact public mobile... but there does not seem to be a way to do this!

Cannot sent pictures from my I phone 6s.

My I phone will not sent any pictures with a text message. Just recently changed to Public from Freedom I have the $60 dollar plan it is supposed to work everywhere.

Resolved! Unable to purchase add on

Hi unable to purchase add on for US roaming. My credit card not going through.

Card amounts

Hi, does anyone know if I can purchase either two $10 prepaid card's or a $20 card at Walmart? I've only seen $28 and $43 available to purchase at Walmart and I need to add an additional $20 to my account tomorrow. I don't have the fund's on my b...

Activation

I bought a new sim today and its data is working,but can not make a call

made a payment and my phone is still suspended

can anyone help me out i dont know who to contact at public mobile i made a payment and it cmae out of my bank account but my service is still suspended ....i check my balance it sayes i have a 30.00 balance ....please help thank you

Phone not able to make outoing and receive incoming calls

Hi, My account number is xxxx 3 days ago, I can't make outgoing and receive incoming calls on my phone. My account is in good status and not sure what has happened. Please help ! Edit by mimmoKK

Resolved! Add ons

I purchased a 500 minutes Add on. Where can I find a reference to it on my self help page?

Porting number from rogers

Around 6 hours ago I ported my number from rogers. I'm able to make outgoing calls (some local numbers say there long distance) but when anyone tries to call me it goes straight to voicemail. Data works. Any suggestions? Thanks

Can not text or use data

Phone will make and recieve calls, but will no longer text or access data. New plan, have unlimited text and 1g data. Tried to reset APN but there is no setting where I can add a mew ASN. Currently showing Telus ASN. Any suggestions?

Resolved! regarding upload of my phone

Hi, can you help me uploading my 20 dollar voucher and active my phone,.my phone number is xxxx Edit by mimmo

Forgot Password (No email response yet)

I forgot my password to my account and I have clicked, the fogot password link + supplied my email but I have yet to recieve a response email to reset my password. I need some help thankyou.

Invalid phone number! Help!!

Hello, I have my new SIM card and I m attempting to create an account BUT when I enter my phone number at step one it says that it's either invalid OR that I have already created an account and prompts me to recover my forgotten password. When I att...

why charged me while i did not pre-authorized !!

I cannot believe it that you charged me while I did not pre-authorize. I got two sim cards for my family last month in the airport Montreal and I asked the lady to not pre-authorized them because I do not want a contract so she said ok do not worry i...

Port number from Koodo prepaid - no response from Moderator_team

I'm new to Public Mobile. I would like to port over my Koodo prepaid number. This cannot be done in self serve, must be a Public Mobile rep.I've sent 2 private messages to "Moderator_team", but they have not responded yet. Is there anyone else I can ...

Resolved! Will my umidigi F1 play work on your network

Resolved! closed/suspended account

Hi,I got a new phone and inserted a new SIM

I was taken off IMEI blacklist after reported as a mistake. How long til service is back?

Hello, My phone was blacklisted because my IMEI was mistakenly reported by a family number who used the wrong iphone box when reporting their stolen phone Public Mobile said they'd removed my IMEI number from the blacklist about two days ago but my ...

Resolved! wrong add on

I think I bought wrong add on can it it be changed or refunded

Calling home to Canada from the US

My current plan does not have US calling. Traveling to the US for a week. If I upgrade to the plan that has unlimited Canada and us talk, would I be able to call home for no extra charge? And am I able to change my plan back to the original plan aft...

I think my number has been hijacked. HELP HELP HELP

not sure this is where this belongs but I think someone has hijacked my number, I need help NOWmy phone says my sim is not registered to the network and when I called my number someone picked up on the other end that obviously wasn't me, this needs a...

Resolved! Port number from Koodo prepaid

How long should I wait for my number to port? I sent a message to a mod over 2 days ago. Should I resubmit the request?

Is it possible to put Oneplus Phone on the IMEI blacklist?

My Oneplus phone is lost today. Just switched the SIM card, but want to add the phone on the national IMEI blacklist. Is it possible. As the guy who picked up/stole the phone clearly want to have it, by which the phone was powered off immediately a...

Resolved! SIM card activation prbolem

Hello I purchased and activated a SIM card 3 hours ahor, and transfered my number from Telus. SIM card still shows rouming and displays both providers Public Mobile|Telus. I am using Xiaomi Redmi 6. Can you help and advise? thank you

Resolved! Cancel the US roaming add on

HiI added US roaming data by mistake. Can u cancel it?

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