Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
Hello, i bought top up card for worth $35. I called *611 to top up but they declined the cards. I tried to refund but didn’t get the refund. The top up cards are not recharging and I am out of balance. What to do?
I’m in a place where I normally have full bars of service. But right now I have nothing, the four bars are just grey in colour and I can’t text or call anyone
I changed my plan during the month, I was charged at the beginning of the month for my previous plan, then the day I changed again for the new plan and charged again at the beginning of the next month. Why?
Just confirming what the process is for unlocking an account. I've private messaged @CS_Agent and waiting a response. The "Forgot Passord" process was giving me headaches for a few days, but finally it worked and got through to my Security Question, ...
Hey, I still get 3g speed even it has been 10 days after i switched to a 4glte plan, can you guys advise me on how to get 4g speed? Thanks
Hi, there, Last night I activated a new public mobile sim to switch my current Bell landline number(It sucked my $$$ for 3 years). The activation was success, my PM sim now can make call/send and receive SMS, but it can't receive phone call, I unders...
I just activated my SIM card and chose a phone number. Calls and text messages go through fine however anyone using and iPhone sends the iMessage to someone else. How is this possible? Any idea how to fix?
My name is <something>, I just transferred from public mobile to koodo today, I ported my phone number from public to koodo which was <something>. I still had $154 in my public mobile account that I would like refunded. Post edited by stone chucker ...
I tried to change my phone number on Self-Serve by choosing a new number, it said it was successful and the number has changed on my account, but when I put the SIM in my phone none of my calls will go through. Why is this happening? Is there a delay...
fone was working one minute now it dont..cant text nor call...says im not registered to a network...i been with public from begining...pay as you go startedat25$ now 35$ np...i like to take old sim card and put in new and exact style fone as the old...
My husband is having problems public mobile plan it doesn’t want to accept is credit card someone can help
i sat up public mobile and once i checked my account i noticed that 2 payments came out and wasn't to pleased to see that and i noticed that there is no minutes and data on my phone
to activate my plan, I paid twice yesterday, how can I get refund?
Hi I was paying my bill this morning, I started out with an account balance of 8 dollars as per my rewards, refreshed the page and that ammount vanished and was not credited at al this month...... How do I get this fixed and get refunded the eight do...
I'm working in the US and added my first Talk/Text/250mb roaming add-on on June 17th. I ran out of data before 10-days was over, so I added the 500mb add-on June 24th. This all worked. But when I bought a new talk-text/250mb on June 27th, it does not...
pourquoi le modérateur ne répond pas ca fait 3 jours que mon service est bloqué
I purchased a sim card and 22$ voucher ,activated my sim on a 10$ plan on the day of June 26. It is now the night of June 27 and the public mobile website is showing a message stating my account has been suspended due to insufficient funds and there ...
For the rewards for answering questions, do you only get points for a good answer? I don't quite understand. THANKS!
I started my plan in August, $40 a month. In December I started to auto pay and now since then every month have been charged 42.56. It's not the biggest deal but I would at least like to know why and why I haven't had any autopay rewards applied? Th...
When i signed up for public mobile, I entered a friend's phone number. That means I am suppose to get one time $10 credit. when will the one time $10 credit be applied on my account exactly?
Hello,Unfortunately, I lost my public mobile sim card and I'm not able to Sign up to Self Server cause I can't receive a text msg because of that ask a sales person and he told me I have to buy a new sim card and divert my previous number to the new ...
hi, I have 15$ available fund now, but I can not use my account! what should I do know?
I went to Walmart and signed up for public mobile and bought a SIM card yesterday. I got a temporary number (with the plan to port TELUS prepaid number in once I confirmed my account worked). Everything seemed to be up and running with my temporary ...
I chose PM and bought a non-refundable SIM card based on the pricing for a Build Your Own Plan that was (and still is) available on the general website: $35 for 30-day Plan, Canada/US Talk, International Text, 500 MB 4G Data. Unfortunately, when I we...
Hello, I picked my phone number, tried to activate my account via $40 voucher, clicked over to next screen and got a "generic error". Advised to logout out, I did and now my SIM card number is invalid. My attempt at accessing my account with my ema...
Is Moderator_Team the right group to send a message to for billing issues and no service? His number was supposed to be ported by Virgin and Virgin could not port it on April 10 becasue theys aid the account was showing cancelled, they assured the ac...
Activated service yesterday, and ported my old number to it. . Today cellular service stopped working on my phone. Can't use my phone now. This is not good as I have had my number for over 10 years now, and 24 hours on Public network I have no ser...
Hello,I'm new to Public Mobile and I was wondering if it's normal that incoming calls that display a name don't show the phone number.By the way I have no entries in my contact list, so that wouldn't effect what shows up when receiving a call.I would...
