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Forum Posts

Pack Your Bags – Public Mobile’s Trip to Mexico Contest is Here

Hello Community, We’re thrilled to announce an exciting contest to celebrate our new CAN/US/MEX plans. Get ready to spice up your travel plans because we’re sending a lucky winner on a trip for two to Mexico. Who’s Eligible?  New customers who purcha...

Ck_PM by Public Mobile
  • 1374 Views
  • 0 replies
  • 0 Bravos

[NEW] Important Update Regarding Recent Account Notifications

Hello Community, Due to a recent system issue, you may have received an email and/or text message incorrectly stating that your account is in suspended status. We apologize for any confusion this may have caused. To validate your account status, plea...

Ck_PM by Public Mobile
  • 3265 Views
  • 32 replies
  • 14 Bravos

Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Ck_PM by Public Mobile
  • 31907 Views
  • 148 replies
  • 36 Bravos

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update.  I...

A_CX_PM by Public Mobile
  • 43765 Views
  • 182 replies
  • 30 Bravos

Locked out of account

Hello,  My name is Richard Kassouf, I was locked out of my account.  I was trying to get in and update auto pay as my card was compromised last month and forgot to update the info on here. Now my phone doesn't work and I have to use it for work tomor...

cStatix by Good Citizen / Bon Citoyen
  • 1281 Views
  • 4 replies
  • 0 Bravos

Account does not exist

I set up an account for my brother in law.  He rec'd a confirmation email and has service.  However his account does not seem to exist. If we try to log on with his email and password it does not work. If I try "forgot password" it says the email add...

jheyerman by Great Neighbour / Super Voisin
  • 2492 Views
  • 4 replies
  • 0 Bravos

Changing Credit Card Info after Account Suspension

My account has been suspended because the rate went up by $1 and Public Mobile did not have the expiry date on my new credit card. Now I can't make the payment or upgrade my credit card info. The "Payment" option on the PM website does not allow for ...

Talkinghead by Great Neighbour / Super Voisin
  • 871 Views
  • 4 replies
  • 0 Bravos

Unable to make payments on my account

Hey all, I PM'd the mod team already, but figured I'd drop a quick post here since we're outside of support hours, and maybe there's something obvious I'm missing. I had signed up for autopay on 2 seperate accounts (mine and my husbands). The credit ...

nehasunderji by Good Citizen / Bon Citoyen
  • 2203 Views
  • 9 replies
  • 0 Bravos

payment

i am after paying for my bill twice and now it won;t let me make any calls.

donnanewell73 by Great Neighbour / Super Voisin
  • 1238 Views
  • 7 replies
  • 0 Bravos

Can’t send texts now? Wtf?.

So just today I was trying to send a text and it wouldn’t go threw.restarted my phone (iPhone) and still wouldn’t send. Made a call and that was fine. Switched to my Nexus and same thing. Text won’t send, but calls work. Wtf??checked my account and e...

AutoPay failure

Hi,I registered to AutoPay since I've joined Public Mobile Community, three months ago. Yesterday, October 21st, my plan was desactivated due to an absence of payment. The blance was 81$-6$ (6$ off when you register to AutoPay) = 75$. Then, I logged ...

amie928 by Great Neighbour / Super Voisin
  • 760 Views
  • 2 replies
  • 0 Bravos

Resolved! Umidigi Crystal

Good morning ! Looking for a bit of help Would the Umidigi Crystal get reception on the Public Mobile Network (Telus) ? Thank you as always! Umidigi Crystal  2G: GSM 850/900/1800/1900MHz 3G: WCDMA 900/2100MHz 4G: FDD-LTE 800/1800/2100/2600MHz  

PriMo by Good Citizen / Bon Citoyen
  • 3281 Views
  • 7 replies
  • 1 Bravos

Resolved! New SIM card no service

Hi, today I bought a new Public mobile SIM card, I successfully registered an account with new phone number. However, my phone shows me No service and it doesn't know the phone number attached to that card. my public mobile dashboard shows that my ac...

Hexvolt by Good Citizen / Bon Citoyen
  • 8788 Views
  • 15 replies
  • 2 Bravos

Account suspension

Hello, it appears my account has been suspened even though I have Autopay enabled and sufficient funds were available. Any mod assistance would be appreciated. TIA.

registration fail, invalid sim card

hi. i just got my sim card today. and i went to the activation page, i put my informaiton and prot my number, picked the plan, but on the last page of the activation(where autopay is) , it said i got some error after i clicked confirm. i choice the 3...

wetmoss by Great Neighbour / Super Voisin
  • 746 Views
  • 1 replies
  • 0 Bravos

Regarding, My add-on.

When I got the public mobile, I had add-on for 200 min long distance.and I received msg from public mobile. I have only 10 min left for long distance, soI paid $15.75 for 400 min long distance add-on last July 27 by credit card but I realizedI can no...

doulwoo by Great Neighbour / Super Voisin
  • 531 Views
  • 2 replies
  • 0 Bravos

Resolved! My iPhone 6 Plus doesn't work with PM.

I know the sim card works, it works on my iPhone 5. On my iPhone 6 though, it doesn't let me move past the activation screen. It shows a signal at the top left corner. It still says that SIM Not Supported. How can I fix this?

ProgeinPower by Great Neighbour / Super Voisin
  • 2261 Views
  • 7 replies
  • 0 Bravos

AutoPay On. Service Suspended

Public Mobile needs to fix their payment system, or at the very least do something so that when something goes wrong on their end customers still get service for a period of time. Ex. If a plan shows up as 'suspended ot expired' allow for calling/tex...

thychi by Good Citizen / Bon Citoyen
  • 1895 Views
  • 13 replies
  • 1 Bravos

Resolved! Accidental Phone Number Change

Hi Public Mobile + Community!I'm a new customer (thank you for providing us with an alternative to the big telecom companies), and have been enjoying the telephone service I've received thus far!  As I was given a random number when I signed up for m...

JoshuaH by Great Neighbour / Super Voisin
  • 2308 Views
  • 7 replies
  • 0 Bravos

What Should my next phone be?

Ok not in need of a new phone yet,but with the innevitale downfall of W10M I need to start to do some research and looking around.  I have only had iPhone before my Windows phone and want to look at Android.  I don't see paying huge dollars $1500 for...

ShawnC13 by Oracle
  • 1601 Views
  • 15 replies
  • 0 Bravos

Locked out of my Account

Hi,I have been locked out of my Self Serve Account. Tried to reset password but never received an email!

Nash_H by Great Neighbour / Super Voisin
  • 544 Views
  • 1 replies
  • 0 Bravos

do incoming long distance calls count against my add-on?

When I first signed up with one of the big 3 years ago, i was surprised to see that I get billed Long Distance if someone calls me long distance.  Does the same thing happen with Public Mobile?  Does it matter if I am out of my home area (say up nort...

Skidood by Good Citizen / Bon Citoyen
  • 2733 Views
  • 9 replies
  • 0 Bravos

Resolved! Is my iPhone 7 Plus compatible with the PM network?

Before start to use PM just wondering if my Iphone 7 Plus is compatible with this network. Check IMEI on site. It says " Your device will not work on our Network"

NVM by Great Neighbour / Super Voisin
  • 1611 Views
  • 5 replies
  • 0 Bravos

New Member - Easiest Port Ever!

Hi everyone!  New member here and I just wanted to say that was the most pain free experience I've ever had with switching providers and porting a number over.  It took a total of 30 minutes and everything is working great!  I'm sure I'll have questi...

md0609 by Great Neighbour / Super Voisin
  • 1628 Views
  • 8 replies
  • 8 Bravos

Poor reception recently / texts won't send.

Hi,Just in the last month I've had a lot of trouble sending texts and using data.I have a Samsung Note 5. A lot of the time it shows 4 bars, but rarely does it show 4G, sometimes it shows H.Right now I have 4 bars and I am at home in the city (a smal...

br0dy by Great Neighbour / Super Voisin
  • 780 Views
  • 2 replies
  • 0 Bravos

Resolved! Congrats You Tricked Me, Now You Have lost a customer for life...

Hey Public Mobile, Firstly, YOU SUCK.Now that's out of the way let me explain.You did a great job of tricking me into signing up with you. Unfortunately I choose the 90 day plan. I hate Canadian companies, because you all try this S$#^ (Stuff). I now...

o2J by Great Neighbour / Super Voisin
  • 4863 Views
  • 27 replies
  • 0 Bravos

Resolved! Porting Issue

I'm porting my number from Fido on an iPhone6 (unlocked) and I'm having some issues. I left the old Fido SIM in the phone until it went No Service. I inserted the PM SIM and it's showing Public Mobile on the phone with bars. I also go a message "Your...

rtughan by Good Citizen / Bon Citoyen
  • 4075 Views
  • 22 replies
  • 0 Bravos

conflicting info on my self serve

My next payment was coming up on Oct 25, 2017 and I decided to play with the plan tool and was happy to find I could meet my needs while saving a bit of money. I chose to start the change on my next renewal date.Now my selfserve is showing me I will ...

user82 by Good Citizen / Bon Citoyen
  • 890 Views
  • 3 replies
  • 0 Bravos

PM not on planhub?

Anybody knows why PM plans are not appearing on this website? http://www.planhub.ca/ I guess it could bring a lot of clients in... I know plans were once displayed on this website, and even their description says it ("In Canada, we have the national ...

Blu R1 Plus

I'm currently on Virgin but I'm looking into switching to Public Mobile. Does anyone know if this phone I'm looking at buying would be compatible?Blu R1 Plushttps://www.amazon.ca/BLU-Plus-Smartphone-32GB-Black/dp/B01LYB4KG5/ref=sr_1_1?s=electronics&i...

lbc by Great Neighbour / Super Voisin
  • 1595 Views
  • 7 replies
  • 0 Bravos
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