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Forum Posts

Pack Your Bags – Public Mobile’s Trip to Mexico Contest is Here

Hello Community, We’re thrilled to announce an exciting contest to celebrate our new CAN/US/MEX plans. Get ready to spice up your travel plans because we’re sending a lucky winner on a trip for two to Mexico. Who’s Eligible?  New customers who purcha...

Ck_PM by Public Mobile
  • 1727 Views
  • 0 replies
  • 0 Bravos

[NEW] Important Update Regarding Recent Account Notifications

Hello Community, Due to a recent system issue, you may have received an email and/or text message incorrectly stating that your account is in suspended status. We apologize for any confusion this may have caused. To validate your account status, plea...

Ck_PM by Public Mobile
  • 3474 Views
  • 32 replies
  • 14 Bravos

Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Ck_PM by Public Mobile
  • 32863 Views
  • 148 replies
  • 36 Bravos

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update.  I...

A_CX_PM by Public Mobile
  • 44577 Views
  • 182 replies
  • 30 Bravos

Resolved! suspending service while keep the phone number

Hi, I will be out of the country for half a year next month. My current plan will stop on Dec 5th.I am wondering if there is a min pay that I can keep my phone number when I come back?

emliu by Great Neighbour / Super Voisin
  • 1710 Views
  • 8 replies
  • 0 Bravos

Overall really grateful

I am bracing for the amount of flack I’m likely to get from this lol I guess I just wanted to say that I really enjoy PM. Yes they’re having some issues and trying to tackle bugs. I get that that is extremely frustrating; I myself had an issue or two...

Clefort88 by Model Citizen / Citoyen Modèle
  • 1701 Views
  • 8 replies
  • 15 Bravos

Auto-Pay activated still not renewed

Hi,Auto-pay was activated on my account, Its been 5 hours, I have sent 3 emails to moderators still I cannot get it working. I am really sick and tired of all this. I face this issue every time my account needs a renewal. My account have enough funds...

rutulshah17 by Good Citizen / Bon Citoyen
  • 1779 Views
  • 8 replies
  • 0 Bravos

Resolved! No Loyalty Credit

On my most recent top up I did not recieve any loyalty credit. After searching the archive I understand some legacy plans do not recieve loyalty credits, but I have been with PM since 2016 - so I believe I should be earning some? Any ideas how to res...

Jimothy by Great Neighbour / Super Voisin
  • 835 Views
  • 1 replies
  • 0 Bravos

Please add my data and change my plan

Hi,I have PMed the @CS_Agent last evening. Please urgently add text and change my plan to the 5GB / 30 days. I am a new user and accidentally selected the wrong pick and pay I never saw an option to directly select the 60$ plan!

shreeni123 by Great Neighbour / Super Voisin
  • 841 Views
  • 3 replies
  • 0 Bravos

Refer Friend

So it says on the site that you get $2OFF every month if u refer a friend. True or False..???

Mikeyserbio by Great Neighbour / Super Voisin
  • 1072 Views
  • 4 replies
  • 0 Bravos

Transfer #

How do I transfer # from Freedom. I tried and doesn't work 

Mikeyserbio by Great Neighbour / Super Voisin
  • 829 Views
  • 3 replies
  • 0 Bravos

Don't understand a thing

I am new to this phone company and didn't think it would be that difficult to get something done. I have topped up my account by picking the wrong plan since I thought that the 50$ 6G data plan I picked was including texting and calling. But it does ...

Ayahaaliyah by Great Neighbour / Super Voisin
  • 1275 Views
  • 6 replies
  • 0 Bravos

Account Status: Plan Expired and on AutoPay

I am on autopay and it is suppose to renew today. However, at the moment, the overview of my account shows it has expired and that my account is currently suspended. I phoned in to received a message that my account is suspended and that my next auto...

deville by Great Neighbour / Super Voisin
  • 1509 Views
  • 7 replies
  • 0 Bravos

change plan

Hi everyone, I just entered the world of public mobile 1 hour ago, and I am confused with the changing plan.At first, I forget to choose the data plan and only have talk and text which is 75/90days, but when I realize that problem and choose to chang...

zz188659 by Great Neighbour / Super Voisin
  • 921 Views
  • 3 replies
  • 0 Bravos

Resolved! Suspending Activity

Hi,I will be out of the service region for at least 50 days. I want to suspend my service for the next 50 days. (I have a 90 day plan.) Will it be as simple as clicking "Suspend Service" online today and clicking "Resume Service" (or whatever it says...

IsaPaul by Great Neighbour / Super Voisin
  • 1535 Views
  • 6 replies
  • 0 Bravos

Self serve via phone

Hey all,trying to purchase a new add on for my phone. Have added funds to my account via online account. Online is not accepting adding add ins at this time and to use the phone self serve. So, I called *611 and went to purchase the add on option. Wh...

lilone by Great Neighbour / Super Voisin
  • 1083 Views
  • 6 replies
  • 0 Bravos

Increase in telemarketing and robocalls Since switching

I switched after over a decade with Rogers to Public last month. Whole process was great. Easy activation. Number transfer no problem. My only issue is I’m now getting a ton of robocalls. A few a day, usually. I’m checking numbers and blocking on my ...

ryhei by Great Neighbour / Super Voisin
  • 1977 Views
  • 13 replies
  • 0 Bravos

Resolved! Plan expired?

Hi all, Logged into my account today and it states that my plan expired. Visa andMastercard had issues with processing transactions today. So I paid just in case the auto payment didn't go through. I don't want to lose my sweet plan. Am I okay or did...

Pic.jpg
uprite by Great Neighbour / Super Voisin
  • 1875 Views
  • 5 replies
  • 0 Bravos

Re: Autopay didn't work & manual transaction doesn't work

I'm having a similar issue.  I only have one account and one credit card.  I've not had a change of address or credit card.... this is the same one I previously used.  I was signed up for autopay, but the payment did not go through and now my account...

grey_goat by Great Neighbour / Super Voisin
  • 529 Views
  • 1 replies
  • 0 Bravos

unlock my iphone 6 please :(

Please unlock my iphone 6 !! I have activated my sim card already, but after inserting my sim card, i found out my phone is locked.IMEI #: 35 202xxxxxxxxxModel: NG4N2LL/APhone Model: Iphone 6

lee09jason by Great Neighbour / Super Voisin
  • 1432 Views
  • 6 replies
  • 0 Bravos

Not receiving a lot of texts from those using Bell

I've recently switched my phone plan to Public Mobile,(with the same phone as I used on my old plan), but since switching over I've been missing many of my texts from people who use Bell as their provider. I know that I'm missing some of their texts ...

JonasV by Great Neighbour / Super Voisin
  • 732 Views
  • 1 replies
  • 0 Bravos

Resolved! Setting up iPhone on 3G plan

I just activated my iphone 7 on the 6 gig plan with 3G speed, I noticed that I was able to connect and use 4G LTE though, is this a glitch or will I be charged more for using the 4G or should i disable it in my settings. Thank you

samblayney by Great Neighbour / Super Voisin
  • 2110 Views
  • 8 replies
  • 0 Bravos

Resolved! No incoming texts upon US add-on expiry

I've posted before about randomly not receiving any incoming texts for a day and have finally figured out it is not random at all. I have since realized that on the day of a US add-on expiring, I will not receive any incoming texts that day from anyb...

TimGj by Good Citizen / Bon Citoyen
  • 2428 Views
  • 6 replies
  • 2 Bravos

Referral and account inactivity

One of my referalls had their CC stolen, and forgot to update their account info with their new CC, so they missed their auto-pay. They have since updated their account with the new CC info. Will the referral credits continue for me, or are they now ...

axyprang by Good Citizen / Bon Citoyen
  • 1039 Views
  • 4 replies
  • 0 Bravos

"sorry to see you go!"

I am an early supporter of Wind so even after signing up for the Fall 2016 promo, I maintained my "All in the Family" with Wind (now Freedom) for $15 (Unlimited Canada-wide calling, unlimited Can/US texting, voice mail, caller ID, forwarding). As of ...

evergreen by Good Citizen / Bon Citoyen
  • 2270 Views
  • 8 replies
  • 0 Bravos

Resolved! Not able to change my password. Locked out of account.

Hi, Lost my password and now locked out of my account. Tried to change password but didn't receive email to change it. With my credit card expiring, I really need to get access to my account.  Any help would be greatly appreciated.

Duffy911 by Great Neighbour / Super Voisin
  • 863 Views
  • 1 replies
  • 0 Bravos
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