@Gibson wrote:
I bought a phone for my wife and set her up on the Public Mobile network almost 5 or 6 months ago. The phone worked fine on the network and she's had no problems until today. Her phone says "Sim card locked" and she cannot use the phone to call or text.
It was a brand new unlocked phone, and a brand new Sim card, and like I said for 5 or 6 months she's had no problem with it.
Any ideas of why this happened out of nowhere?
@Gibson Sound like the sim lock was triggered. If it asks you to unlock it try 1234 otherwise purchase a new sim card and do a sim card change from within selfserve or ask a PM moderator for a PUK code.
To contact Public Mobile click here. The link sends you to the private message function and adds the moderator team as recipient for a private message. You just have to enter a title and text in the body of the message describing the problem and post. The message will be received by the moderator team and they will respond to it. You will receive the response in your private message inbox.
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