Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
I am currently in Vietnam. My cell phone has the area code from Montreal (514), I need to receive the authorization code via text message from an institution from Canada (the CIBC Bank). Please let me know what I need to do to receive the text mess...
Hi, I received a text last month, like many other, for the one time 5GB data freebie. It was a couple of days before my plan 30 days expired, i didn't have an autopay set up yet. So my plan went inactive for a day, then I reactivated it the next day,...
Hi:I got registration my email for first month bill off as it was offered by Public Mobile and I did the activation for Public Mobile. Unfortunately, I did not receive that off. Thanks. Tubaishi
Hi thereI can see my account state as plan expired. I tired to make a payment to reactivate current plan, but I couldn't make it. My current balance is $20. How can i reactivate my current plan?Please let me know. Thank you
We have a SIM we haven't used for about 9 months, the phone broke, the number is gone and Iour account is gone- that is fine. Now we have a new phone and are wanting to use the SIM in it - but can't get past new account setup - it is saying 'invalid...
I used a new SIM card and entered my existing number but the system says it can't transfer it. I had used it on a now deactivated Public mobile account. This is nuts. Can anyone help?
Hi there, I've been with Public Mobile for a few months now and have been using a Samsung S4. In the last 3 weeks my SIM card has not been working and I do not have service. I've also been trying this SIM card in a newer phone, which is an unlocked...
When I try to access my voicemail, I get the message "that I don't have an active long distance add on and this call is not covered by my plan". But my plan includes Canada wide calling!
I joined Public Mobile yesterday and I activated with a new number (which I intended to use as a temporary number). I made sure the new number service was working before determining I could go ahead and try to port into Public Mobile from my old prov...
HiI just join Public Mobile and try to setup data o my iphone 11 pro. I follow this link https://www.publicmobile.ca/en/qc/get-help/articles/set-up-data-on-an-iphone and it mentions to setup:APNMMSCMMS proxyMMS proxy portThe problem is that I only se...
I can see Public Mobile under Network but the data is not working. Can someone help! Thanks a lot.
I activated a new sim 3 days ago and can send but not receive incoming calls. During the activation process I requested porting in of my old mobile number from Bell . I entered my Bell bundle account number and maybe this was not the actual mobile a...
What are some tips to gain rewards from public mobile?
how to receive community rewards?
I submitted a ticket for one of my PM accounts, I accidentally put the wrong birthdate and I thought it wasn't a big deal as I can contact the moderators. Too bad there isint an option in selfserve. Well. I contacted them and 2 hours pass by. I was ...
I'm trying to revive a nexus phone with a cracked screen. It was completely discharged and I've recharged the battery but the screen is unresponsive to touch. How do I get it working again before trying a screen replacement? These are the two screen ...
I believe my number may have been ported as part of a scam. I have no network access and I had a ton of VISA purchases that I did not make. What can I do to get my number back??
I had a fantastic experience with this individual from Public Mobile called ARTURO_H during the live chat on the Public Mobile website on 12-Sep-2020. I had a bundle of questions and this person was very patient while answering all of them. Definitel...
Hi PC team, I just signed up to Public Mobile today, but can't seem to find the $10 referral bonus I ought to get. The code had the green ok checkmark while signing up, so no problems with the referral code. Please can someone help?
Hi all! I’m on a 5G data plan… I’m a courrier, and use it for hours a day, every day, and I’ve never received a message before saying that I’ve used 75% of data!But today I got that message for the first time!What’s the deal?Is there something wrong ...
I'm having issue calling on certain free numbers. One of them is Aeroflot free call number in Canada. It keeps saying: 2uv1. Your call cannot be completed as dialed. What can be the problem?
I was trying to port a number after I have activated PM sim, and got a message saying it's not available and told me to contact moderator.Is it a temporary thing or it will be always like this going forward?
I am trying to port my number over from Virgin. I asked an agent how I do this and she sent me the link on how to activate my Sim and get an account. I followed the procedure and saw my number is available to port. Hit 'Submit" and got "Error 404". I...
Hello, I am new to Public Mobile and registered a SIM card yesterday but am unable to connect to the network. Please advise. Thank you.
Hello, My Public account user-id is xxxxxxxxxxxxxxxxxxxxxxxxxxxxx, I haven't been in Canada since past 6 months so have not recharged my account since then, I'm looking to login and recharge my account to again start using this number. I'm unable to ...
