Unable to setup online account

[Moppitt]

I have 2 phones with PM.  Mine and my wife's.  I setup my online account, but hers is proving difficult.  Getting invalid phone number or already registered which she is not.  Any thoughts?

[Helpershelper]

@Moppitt 

I can understand your frustration with this. can you let me know what happens when you try to complete the steps in this link:

https://activate.publicmobile.ca/

If you still get errors, a mod will have to look into this for you:

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

[hairbag1]

@Moppitt,

each phone needs it's own sim and its own account set up. Separate email address required as well. You can use the same credit card to make renewals though.