[Megathread] No Incoming / Outgoing Calls
Neither my husband or I can place or receive calls, but everything else works. Anyone else?
Forum Posts
Important Update: eSIM QR Code Now Included in Activation Summary Emails
Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Troubleshooting Login Issues: OTP, 2FA, EverSafe
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
Resolved! I can’t login to my account.
I can’t login to my account.I’ve tried to reset the password a thousand times, it didn’t work.Help me.@CS_Agent
LTE on can't search or connect
My phone is a Samsung A70. LTE is on, I have bars and appear to be connected. If I search for anything with LTE on (wifi off) a page will attempt to load. I went as far as retesting my phone and still no change. I even tried different search engines,...
Resolved! $25 referral ($5 for 5 months)
About $25 referral ($5 for 5 months). If I have two friends A and B. I shared my unique code to A. I and A both get once $25 referral ($5 for 5 months). How about B friend? He also used my unique code and does he get regular 10 dollar credit or $25 r...
Resolved! Nano Sim Card
Bought a new phone and it requires a Nano Sim Card, no public mobile kiosk in Prince George and not offered online..
Payment through PayPal Xoom
I paid on my account through Xoom/PayPal on Aug 16 but they sent the money to Telus. How do I get in credited to Public Mobile?
Resolved! Sim card
It's going on 3 months since I ordered and paid for a sim card. When exactly am I supposed to receive it
Resolved! Missed incoming calls do not show? (Android)
Hi all, I switched to PM 2 months ago, and I seem to notice the incoming calls I miss do not show in my history or as notifications. My phone is always on silent or vibration mode, so I do miss calls pretty often, but I used to be abke to see who cal...
Resolved! Not receiving incoming calls
Hi,I transferred my phone to public mobile 24 hours ago and I’m still not receiving any calls nor any text messages. I’m wondering what I should do because I turned off airplane mode and made sure I’m not on do not disturb.Thank you!
Resolved! Where is my Bonus Data
Hello, when I signed up I received a 5GM monthly bonus data, Since the recent upgrade I can not find this and the other bonus data that I signed up for over the years. Can this bonus data be reinstated. Thanks Elvis 778-xxx-yyyy Phone number edited ...
Resolved! Replacement SIM Card
Does anyone know how to obtain a replacement Public SIM card? I went to a couple of retailers who used to sell them (London Drugs and Wal Mart) and neither of them have the cards anymore. I also don't see anywhere in my account to order a replaceme...
Resolved! Switched to the 10GB at 3G plan but plans page not reflecting it
My payments history shows I switched to the 10GB plan 3 days ago, but my plans page shows my current plan as the 1GB plan. My usage is also showing I have only 1GB to use...what's happening?
Resolved! Creating account
How come i cant create an account without putting in credit card information?? I don't have a credit card.. i have a top up card in my hand, and a new sim card in my phone .. Also there's no place to type in top up card pin # anywhere.. SO FRUSTRATED...
New 20 GB $55 plan on PM.
4G speeds! Pretty good for Public Mobile customers! $55 20 GB. Advertised as a student plan but is open to everyone. Tempted!
Resolved! Problems with updating payment method - and cannot submit a ticket either
Hi,I've recently change my credit card number, and forgot to update my payment details. My account is currently suspended, but when I go to update the details in my account I just get an error that states: "Oops! Looks like a error occurred, please t...
Resolved! Activate credit card
Hi, I'm trying to activate a new SIM card and neither of my credit cards will work. I don't live in an apartment. Can't do it!
Resolved! Account locked
Hi there, My account is locked. I waited more than 3hrs to reset password but does not work.Email is correct and you guys send me a codes but I could not access it to make my payment.email xxxxx@xxxxxxxx. Please send me a link to reset password so I ...
Resolved! The issues of rewards and discount
Hello, I’m new in the online community, I’ve got some puzzling questions recently. My mom and I had both set up the auto payment after registered, but only I’ve got 2-dollar reduced and my mom haven’t. And I used to refer someone I know to Public Mob...
Resolved! New email
I would like to change the email associated with this account
Resolved! $25 referral ($5 for 5 months)
Hello, I have two accounts in PM, mine and my kid. I got an Email from PM as below, .“Refer-a-friend so you and your friend can save $25. For a limited time, we will give you and your friend a $5 credit every 30 days for up to five months as long as...
Resolved! Question about texting
I have the $15 plan and was wondering if I can text to the United states on that plan without extra cost? Also what about if someone from the US texts me is there an extra charge?
Resolved! password reset not working
hello. I tried to reset my password, all seemed good. went to login, didn't recognize new password. maxxed out login attempts. Please help. Thanks.
Phone not working for months now
I have not been able to send or receive calls on my phone (Pixel 6) for several months now, though text and data work normally. Text - works normallyData - works normallyOutgoing calls - does nothing, the phone hangs up without ringing after about 30...
Resolved! sim card locked
i cannot send text messages as it says sim card is locked and looking for 4 digit number which i dont know
Resolved! Can't login to my account
Hi,I can't get in to my account, I have tried re-setting my password but it still won't let me in. What can I try?
Resolved! Can't call US and login issues.
Hi. I can't call US, although my plan says I can. Says call cannot be completed. Then when I try to create a ticket, asks login info, i put it in and never accepts it. I also don't get any reset password. but click signin above and i login. So frus...
Resolved! Data Issues
I have 1 GB of data monthly and when I look at my history it shows a lot of my data is being used in the middle of the night when I'm not using my phone. How do I stop this from happening??
Resolved! Account is suspended and I forgot my pin
My account is suspended and I cannot activate it because I forgot my 4 digit pin.
Resolved! Public canceled VoIP phone number Transfering
starting from this Monday and Tuesday , I received calls from italkbb (my old company )for the old phone number transferring process(public company’s applying and italkbb’s agreement), but this morning they told me that public company canceled the t...
Resolved! Don't get calls from friends that are Rogers customers
I switched from Chatr to PM and it never transferred correctly, now I can only receive calls from people who are Telus customers, but not Bell or Rogers. Who do I talk to?
Phone/SIM transfer error
I had my phone number transferred from my old provider to here with a new device (I brought this on my own) to public mobile, and I got a confirmation text on the old device that it was complete, but my new device isn't working and the old one is dis...
