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Forum Posts

Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Ck_PM by Public Mobile
  • 54262 Views
  • 159 replies
  • 40 Bravos

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update.  I...

A_CX_PM by Public Mobile
  • 62290 Views
  • 186 replies
  • 32 Bravos

Resolved! switch phones

Is it easy to switch phones while keeping the same plan? I am looking for a new Pixel phone.

murpharator by Good Citizen / Bon Citoyen
  • 2208 Views
  • 5 replies
  • 0 Bravos

Emergency plan

Is there any cheap emergency plans that you guys know of?

murpharator by Good Citizen / Bon Citoyen
  • 1479 Views
  • 7 replies
  • 0 Bravos

Resolved! Pre paid

Hi, I am doing the pre paid monthly service. Does the 2$ saved apply directly to the month or its stored in available funds for us to wait till we have enough to pay the full month?

murpharator by Good Citizen / Bon Citoyen
  • 1113 Views
  • 6 replies
  • 0 Bravos
srlawren by Retired Oracle / Oracle Retraité
  • 237 Views
  • 0 replies
  • 0 Bravos

Resolved! my service

I have a voicemail notification on my phone, is there any ways to get rid of it?

murpharator by Good Citizen / Bon Citoyen
  • 861 Views
  • 4 replies
  • 0 Bravos

Resolved! new here

I am new to PM, is there more than one reward per year? Like the 2GB we get in december

murpharator by Good Citizen / Bon Citoyen
  • 816 Views
  • 5 replies
  • 0 Bravos

Resolved! Unlocked phone

Hi, if our phone is locked are we able to unlock it for free?

murpharator by Good Citizen / Bon Citoyen
  • 953 Views
  • 4 replies
  • 0 Bravos

Resolved! iphone13 mini work with PM

I am pre-paid PM customer now. I am thinking to buy iphone13 mini. I have to make sure it will work with my current PM account.

rl38 by Great Neighbour / Super Voisin
  • 774 Views
  • 2 replies
  • 0 Bravos

Resolved! New Phone - Lost Rewards

I lost my phone about a month ago. I deactivated the SIM card, purchased a new phone and new SIM card.My latest auto pay (29 Nov) did not deduct Loyalty Recognition, Refer a Friend, or Autopay Reward.Why did I lose these rewards?

0312 by Great Neighbour / Super Voisin
  • 854 Views
  • 5 replies
  • 0 Bravos

No service

I moved to PEI and have no cell service at my home. I live close to the water in a low lying area. Is there anything I can do to get better service. Literally my phone says No Service 99% of the time. I’m told I need to get Rogers I order to get serv...

Cherylanne by Great Neighbour / Super Voisin
  • 1479 Views
  • 10 replies
  • 0 Bravos

Which Telus network

FYI as this isn't really about Public Mobile (but rather, Telus home internet service), I'm moving it to The Lounge. (Off-topic area).

srlawren by Retired Oracle / Oracle Retraité
  • 250 Views
  • 0 replies
  • 0 Bravos

Resolved! Saint Pierre et Miquelon

Hi all, I am in a small French island that it seems nearly no one in Canada has heard of, off the coast of Newfoundland for the month, called Saint Pierre et Miquelon. It is French - as in it is technically part of the European Union. I had my phone ...

aamin87 by Good Citizen / Bon Citoyen
  • 2642 Views
  • 9 replies
  • 0 Bravos

Resolved! Reward

How many people do I need to help for getting reward? If my community account is different my self account, can I receive the reward? If not, how I do to get?Thanks for support.

khietan by Good Citizen / Bon Citoyen
  • 1217 Views
  • 5 replies
  • 1 Bravos

Resolved! Awards

I am a new customer when will I get my holiday awards

GIORGIO1908 by Great Neighbour / Super Voisin
  • 1731 Views
  • 8 replies
  • 0 Bravos

Problem sending Picture messages after update

Hi all, The other day I updated my phone from Android 9 to Android 10 and since then I have been unable to send pictures over MMS. This happened when I first got my phone and I found the solution on here which was to set the proper APN. But this time...

Fgignac by Great Neighbour / Super Voisin
  • 4097 Views
  • 13 replies
  • 0 Bravos

Resolved! Re: Transferring or Changing your Phone Number

hi I activated my PM sim card and requested the phone number transfering from Rogers, however I missed the SMS text and could you please reinitiate it again by sending me that SMS text?

brucez by Great Neighbour / Super Voisin
  • 267 Views
  • 2 replies
  • 0 Bravos

SPAMMERS Attack!

Got 4 calls (from different local numbers): Canadian Border Agency - we intercepted Canada Post package with suspicious items (or something like that), please do this and that...Amazing! All calls within few hours. Just for fun called back those numb...

Meow by Mayor / Maire
  • 2181 Views
  • 21 replies
  • 2 Bravos

Resolved! Number Transfer

I was with Rogers and they are going to release my number for the transfer. Once I receive the SMS, how am I supposed to call Public to accept the transfer/get my number?

mkosarnia by Great Neighbour / Super Voisin
  • 1245 Views
  • 6 replies
  • 0 Bravos
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