Hi Community,
We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails.
Why does this matter?
If you encounter any dif...
Hey Community,
We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update.
I...
I have not been able to send or receive calls on my phone (Pixel 6) for several months now, though text and data work normally. Text - works normallyData - works normallyOutgoing calls - does nothing, the phone hangs up without ringing after about 30...
Hi. I can't call US, although my plan says I can. Says call cannot be completed. Then when I try to create a ticket, asks login info, i put it in and never accepts it. I also don't get any reset password. but click signin above and i login. So frus...
I have 1 GB of data monthly and when I look at my history it shows a lot of my data is being used in the middle of the night when I'm not using my phone. How do I stop this from happening??
starting from this Monday and Tuesday , I received calls from italkbb (my old company )for the old phone number transferring process(public company’s applying and italkbb’s agreement), but this morning they told me that public company canceled the t...
I switched from Chatr to PM and it never transferred correctly, now I can only receive calls from people who are Telus customers, but not Bell or Rogers. Who do I talk to?
I had my phone number transferred from my old provider to here with a new device (I brought this on my own) to public mobile, and I got a confirmation text on the old device that it was complete, but my new device isn't working and the old one is dis...
I'm moving from Petro- canada Mobility. I'm trying to keep my old number. I've already activated my account..I'm try to change it under my account profile before the 1 hour limit..Petro Canada is not listed But it won't allow me to put in my IMEI num...
I signed up for the $25 plan which says it includes 1 GB of data. When I received my confirmation email it said the plan only includes 500 MB of data. How much data does my plan actually have?
I have joined public mobile on august8 and I refer by the friend, but I didn't see any $10 discount on my bill. My friend didn't receive the $1 discount on the bill.
Hello! I have my old Public Mobile SIM card that I used for almost 3 years and I've made a mistake switching to BellMTS. Is there a way to switch back using my old PM SIM or do I need to purchase a new one? How could I create a new account if I need ...
I added a roaming add on 3 days ago. It keeps telling me, "no service". in the past it has worked for me, but now it doesn't. I have turned my phone off an on again. It gives me 1 bar on T-Mobile then it disappears and show no service. How can I get ...
Besides the cost savings, one of the perks that lured me into switching to Public Mobile a few months back, was the fact that there was unlimited international texting. Yesterday, I did a day trip to the U.S. and tried texting back home to Canada and...
I added money by phone and voucher. Normally my plan reactivated right after I do that. It didn't. I logged in online and the money I added by voucher is not there and it says my account has been deactivated since Nov 13 but I used it yesterday. How ...
Hi,My plan was supposed to be changed today for my plan renewal. But I still have the previous plan on my account and my card has been charged for the new plan I chose of 15G 4GspeedHow anyone can help me with this, pleaseThanks
Hi All, I am a public mobile client. My father is visiting me and he will be staying in Vancouver for a month. I thought it would be convenient to get a prepaid public mobile SIM card for him. I got my public mobile SIM card three years ago in a Lo...
My old visa debit card expired, so I went to update the info on my account and when I do it says the card is still expired and won't let me update it. Any help would be appreciated thanks
