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Pack Your Bags – Public Mobile’s Trip to Mexico Contest is Here

Hello Community, We’re thrilled to announce an exciting contest to celebrate our new CAN/US/MEX plans. Get ready to spice up your travel plans because we’re sending a lucky winner on a trip for two to Mexico. Who’s Eligible? New customers who purcha...

[NEW] Important Update Regarding Recent Account Notifications

Hello Community, Due to a recent system issue, you may have received an email and/or text message incorrectly stating that your account is in suspended status. We apologize for any confusion this may have caused. To validate your account status, plea...

Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...

Data gets used up

This is the third month in a row where my data gets used up during the night right after it resets. I’m on auto pay and in the morning after my data resets I get this message... Public Mobile here. You have used 75% of the data included in your servi...

No internet connection

I paid up my dues but i am not connected to the internet. I can make calls. What could be the problem?

Resolved! Changing Plan Mid-cycle

Is it possible to change the plan during the monthly billing cycle, or do I have to wait until the billing cycle ends for the new plan to come into effect? The cycle just started for me and am looking to change it if I can.

Resolved! OMADM ERROR 6601

I recently switched my phone to a different phone. It tries to activate OMADM (error 6601) and keeps failing. The phone is a Samsung A20. Is there something that is required on your end?

Resolved! $15.00 Plan

When it states that you can have Incoming Calls, where can these calls come from? Is it from anywhere across Canada or just local phone calls?

Resolved! Re: Transferring or Changing your Phone Number

when I try to request my old phone number it says error and I need to login again and again.What to do ??

Resolved! No Public network?

Just signed up. Ported number. Got message from Public to restart phone to complete porting. I did that. Put in the Public SIM and there is no Public network. I can see Telus and others but not Public. Am I supposed to wait some time before con...

Resolved! payments due date

hi thereI have been with public mobile since Jan 27th, 2019. I have noticed that my bill payment due date keep changing every month as follow: I started on Feb 26 up till today I am paying by Feb 15. so it looks like I am paying the same amount but i...

Resolved! Email account is not linked to my account so I am locked out????

When creating my account initially I must've entered in my email wrong. I am trying to recover the password or email address that was used and there is no way to get help? Just trying to log in so I can change my credit card on my account.

Sim Card not received

Hello, I have purchased Sim card on January 28 but have not received yet kindly advise, the following details for reference. thank you Rxxx Mxxxxx. Transaction ID9JY1030xxxxxxxxxxxxxTransaction date28-Jan-2021 17:27:01 GMT-05:00 Invoice IDc18967068xx...

Resolved! Need to change the credit card on file currently setup for autopayments

I have attempted to delete current one, but when I try to put back new one in, it defaults back to old number. Can someone help or call me>

Resolved! Calling works for all numbers except one

I am trying to access the voicemail on my office phone, by calling in through my cell phone. When I dial the number to remotely access my office voicemail, I get an automated message from Public Mobile saying talk is not included in my plan.Talk is i...

why is plan invalid

I tried to reload my account but it tells me my account is invalid?

Xmas Plan Completion Reverted back to my old plan without the Bonus Data I received

My original data plan with the 2GB bonus disappeared after I enrolled onto the christmas bonus. I had the 2 GB bonus with the Christmas bonus, however once Christmas bonus was done, my plan no longer has the 2 GB bonus. This 2 GB was a bonus data I r...

Resolved! price plan change

I want to change my price plan but no plans are coming up and keeps giving me an error. Tried the site multiple times but continues to be the same issue. Also restarted the device and that does not work either. What can I do to be able to change my r...

self serve loig

Can't connect to the network

Resolved! Can't connect to the network

Hi, I've been using Public mobile for several months, suddenly my phone won't connect to the network, I can't call or text. This is a huge problem as it is my business phone. I have talked to the Bot and none of the offered solutions worked including...

Resolved! Re: Unable to login to self serve

not recognizing my login credentials

Resolved! Calling UK

Was very happy to get 500 free minutes for international calls. I successfully made a call to a UK landline but wasn't able to call a mobile phone. I'm assuming, then, that this isn't part of the free minutes. Can anyone please tell me how much it co...

Resolved! Public Mobile Jerk around

I went through the activation process, at the final step the window just sat there doing nothing then it finally said server crashed, i went back to re-activate now it says my sim is invalid. I cant log in either says my email address is invalid. IS...

Resolved! Can't Receive Call - 1 Week after transferring my phone # from MagicJack

Hello,On Feb 4th 2021, I made a request to transfer my phone # from a MagicJack account through the public mobile portal. I can make call, send/receive text message.But I can't receive any phone call. Some peoples on this forum told me last week tha...

usa calling not working

have the usa package but not working. no support. how do i figure this out?

Resolved! Another porting number topic

I guess I missed the Free 5GB Promo but need to reduce my bill. That means a change to a $25 min. plan and that will leave me with practically no data at all. I have the $40 plan and therefore 5Gb of data plus 1gb holiday (?) but I assume the 5gb dat...

Resolved! Can't reactivate

So when I click reactivate it brings me to payment screen. It doesn't tell me owing balance or anything, but I click "pay amount due" as per usual. A message pops up saying my account has enough money in it. I've been a customer for 4 years, this has...

Website error while trying to Port

New to PM. Tried to transfer my number from Freedom Mobile but I can't get past the "Check Eligibility" screen. When I click the button to try to check if my Freedom Mobile number is eligible to port, I get the "General Error" screen and get sent b...

Resolved! Payment

I'm new to this, so please be patient. I purchased a prepaid card last month (I have a $15/month plan) at Walmart, they only had $22 ones. This month, I had to purchase a $25 one at the same store. I went to top up my minutes and it says I have $22 o...

Resolved! Phone compatibility

Hi there, I have Huawei (model POT-AL00a). Can't find it with your compatibility tool. Is the phone compatible?