Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
I'm seeing 2 possible upgrades for me because I'm blowing through 5gb every month (no idea how, I think my internet must be faulty). I'm not seeing the Autopay Bonus of $2 off for the $50 plan. Is it true that the autopay reward only works on the $45...
Hello, I will appreciate your help.I am currently in the US for a short period. I purchased US roaming (for calls and data) just before I left Canada. The roaming add-on is now used up. I am expecting an important text on my phone and have gone on to...
I am trying to fill out the google acount (name etc) and then it wants to send me a verification code (text) so I leave the page that I have fill with my name password etc. go to my phone get the verifaction code and return to an empty page. How ...
i just transfered my mobile line from rogers , is been 24hours and i cant receive no sms
Good day, I was on Public Mobile but i recently transferred to a different provider. I ported my number so I could use it with my new service. Currently, I am not able to access my selfserve. I was paying thru autopay and was not able to change this ...
Hey I forgot the email address used to activate my account
Apart from blocking each individual number which is a waste of time, is there anyway of stopping all these calls from Latvia, Serbia, Morocco and now Burundi?They are single or double ring calls that occur at any time of day but more annoyingly now ...
I changed plans recently and this was my first auto-payment on the new plan. The auto payment didn't go through and self serve doesn't seem to know what plan I'm on. The payment page still thinks I'm on the old plan, but the overview page says I'm on...
Good afternoon, Something weird has been happening for a while now and I'm finally asking for help (lol). When I signed up with Public Mobile they provided a temporary phone number for me to use. I went through the process and changed my number (incl...
I am currently in Florida for 6 months and I'm wondering if there is a way suspend my service other than simply not paying the bill. I would be happy to pay a small monthly fee to keep the service active however I cannot see any way to do that. Alter...
I have an iPad and only need data. I was wondering if I can get the one time 1GB add on without adding a plan. Is this possible?
Hello,I ordered a sim card and had it sent to the wrong address.Could you please help?
On my account sign in advises username is invalid
My phone is showing no service. We have restarted. Reinserted sim. Did the APN. Still no service
I was using my data with no problems in October, but no it is asking me to connect to the network (Public Mobile) to use the internet? Any help would be greatly appreciated.
I purchased 1000 US minutes as an add on . How do I cancel that?
And to top it off the email I signed up the account with was hacked so I'm unable to log in to reset my password to public Mobile
Hello and I live in Abbotsford, BC, and my brother wishes to sign up for p/m, but for some reason he thinks that because he lives in a small town called, Hope, BC (about 100 kil away from Abbotsford), he can't get service there. I checked the availa...
hello. I was with p/m a number of months ago, and now resigned up. I wish to get into the community, but it seems that my old info doesn't let me now set a "new" community log in
I had to top up a few dollars to one of the accounts I manage and received a declined message. It seems like the name on the account (Not on the card set up for auto-pay) was the issue and the cause of the decline. I think PM may use some personal in...
I've been with Public Mobile for a couple months now , and have paid each month using my Visa/Debit card. I recently updated my card which expired. It has been activated by my bank. I've tried several times now and Public Mobile won't accept the c...
Hi I'm with Koodo and I'm having problems transfering my number over to public mobile and on top of that I can't book a ticket.
I just signed up with PM - I was late in transferring from the old provider which was rogers to PM - can you help me
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