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Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...

Resolved! Sim pin network unlock code

Hey i recently got a new phone. Broke my old one. Put sim card in and it ssys its a locked network sim card and i need a password. For a Samsung S7

Resolved! Retrieving Text Messages

Hi, Would it be possible to retrieve all the text messages that I have sent up to date to others and those that I have received from others up to date from public mobile online? If yes, how and from where can they be retrieved? They are not stored o...

Resolved! text messaging

I get a text telling me that I have 5 texts left (for example) of 50 per month and yet I see that the same plan has UNLIMITED texts...What is that about?

Retrieving voicemail from a different phone

Resolved! Retrieving voicemail from a different phone

Hi, How do I retrieve my voicemail from a different phone (Android) so I don’t use the minutes on my own phone ? Thanks.

Overcharged

Resolved! Overcharged

I have been charged 5 or 6 times on my credit card 3 or 4 times by public mobile once by kudo. Any idea how I get my money back?

Resolved! Reward 30 dollar

I actived my number via a friend's refer. It's said that I can get $30 reward. Is this true?

Resolved! Time of automated SMS

My automated SMS from Public Mobile are waking me up at 1am every month. Is there a way to change the timing of those?

"Your email is eligible for this offer." "Sorry, you are not eligible for this promotion." Huh?

I get an email that says, "Congratulations! Your email was received and is eligible for this offer. Activate today on any plan $35/mo+ using the promo code 2GBBONUS. Bonus data will be applied for as long as you’re with us.*"Great! So I go to "Add Pr...

How long do I have to wait for activation?

Signed up yesterday. Still no service as of 24 hours later.

Accessing self serve

I don't recall my password for self serve and I don't have the email address I used when I setup the account. Can I make a new account? My plan just expired and I can't add a credit card over the phone automated dial in feature. Thanks

What does everyone think about PM's device Return Process?

Resolved! Unlimited Data still not here?!! - Public/Lucky/Chatr

Lucky and Chatr offer Unlimited Data. That's a pretty huge advantage. Reminds me of Freedom. Freedom slows you down to faster speeds where as Lucky and Chatr is a bit slower; still an amazing feature to have (128kbps speeds). I wonder why all discoun...

Public Mobile

How many people out there hate public mobile like I do. I bought 2 preowned phones and received 3 malfunctioning phones and 1 working phone. I wish I had a land line. I can’t be without a phone for a week and a half again. I live alone and need to be...

Resolved! Use Referral code After signing up?

Hello Community, I have a friend who also has Public Mobile, but I already purchased a phone plan with Public Mobile before she could send me her referral code. Is there any way to use her referral now? Thanks

Account suspended, but active CC on file and on auto pay

I received notice yesterday that my account has been suspended and that I needed to make a payment.I logged in and got the notice that my plan has expired and needs to be reactivated. I tried that, says I need to make a payment. My CC details are fin...

Other Options for buying Certified Brand New iPhone 8 Plus?

Resolved! I would like to Change my base plan

My plan has expired and I have a $50 payment voucher in my hand and I would like to upgrade to the $50 plan. I keep going in circles and am getting tired of the runaround

Resolved! Plan wont auto renew

My plan is the $15/month plan. I had 6 dollars in my account so i topped up with a 10 dollar voucher. I now have 16 in my accpunt but wont reactivate my plan...help plz

Resolved! Change SIM page crashes upon submit

I'm following the instructions for a lost phone. I've 1. Suspended service2. Ordered and received a replacement SIM card.3. Went to Change SIM Card form4. Entered new SIM Card Number5. Upon requesting the activation code (email chosen), the page erro...

Activation not working

Resolved! Activation not working

Activation finished but line is not working

Holiday Rewards

Activation gone wrong

Resolved! Activation gone wrong

I was suspended with koodo yesterday right before I got my sim card...I want to transfer phone number but it wasn't clear to me to keep old sim in phone while activating ...I need a phone as I'm losing business at Christmas. Please please help

Resolved! Refer a friend

I referred a friend and they signed up on Sunday. I have not seen any indication that I am getting any rewards.When will I see the rewards.

No service

Resolved! No service

Extreamly disappointed with public mobile have had no service since I paid for the plan and nothing has worked poor quality and bad service

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