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Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...

Resolved! where to login in to old rewards?

im still on the old rewards system but it seems that i can not find anywhere to login in to check my rewards. Where is everyone finding info on there rewards (the old rewards system).

Website changes - Much less private and lack of control.

Sure, you guys changed the website, great, but why did you remove features? Why did you permanently save my payment method and I can no longer remove that method? this jeopardizes my personal security, cause now anyone can just hop on and do as they ...

Resolved! Use my name as my Caller ID instead of just the phone number

Hi There I would like to use my name as my Caller ID so that the people that I call can see my name with or without my number instead of just my number. Does Public Mobile provide this option? Meardey Kim

Resolved! my wife's phone

having problems paying her bill

Resolved! Text messages out of order

Everything was fine until the Rogers blackout. Since then, my text messages appeared in the wrong order. I send a message and when I get a reply, it posts on my phone before my sent message. This can make it difficult to follow a conversation and I h...

Incoming calls going straight to voicemail

Just changed phone company and install new SIM card and kept old phone number. Have no problems with the texting in sending or receiving and I can make phone calls. The only problem is all my incoming calls are going straight to voicemail. Have andro...

Resolved! Data consumption information

How can you get an accurate account of your data consumption. When I check my account my data consumption it has not changed in a week.Thanks for your help.Cheers

Resolved! New 4G plans

I just switched over from the 10.5GB 3G plan to the new 6GB 4G plan but i am not seeing the 4G sign, i am still getting the LTE+ and will not reach anything faster than the 3G speed on Speedtest (3mbps) at the moment.How long should i expect to see t...

Resolved! Says my account has been suspended

There is sufficient funds in my pre pay account and is enabled. My phone services are still working. Whats up?

Usa won't work

I purchased the add on for the states and it will not connect to either att or t mobile.

Resolved! SIM card not detected on my phone

I have activated my card but it is not being detected on my phone. I tried other provider SIM cards and they work on my phone. What could it be the reason? PLAN: $25 per month unlimited canada wide call, 1 GB Redmi K50 pro

Resolved! Phone not working in Alaska, US

I have been trouble trying to connect to the at&t network available where I am. My friends phone have connected but mine hasn't. It didn't connect automatically and when I tried to manually click on at&t it still failed to connect. Not sure what to t...

Resolved! Transfer

not works anything, is issue transfers

Resolved! setup personal hotspot got messages contact Public mobile

I try to setup personal hotspot but got messages “to enable personal hotspot on this account, contact Public mobile.”How do I fix this on my Iphone X? I remember it worked before.

Resolved! Error Message 821

Hello I am trying to activate a SIM card to transfer my mom's number to public mobile as well. At first I got to the last part and it told be there was an error with activating the account. Error 821. Now when I try again, it's saying the number is n...

Resolved! sign in

I forgot which email address I have used to open my account. Now I cannot have access to my account for making a payment to activate my sim

Resolved! over charged on US pass

I purchased a US pass in May, but was billed for three. In July, I purchased another US pass, and was double billed. How do I talk to someone to get this fixed?

Resolved! How do I renew my plan early?

I want to renew my plan - I ran out of data.

Taking full advantage of Rewards Points

I am currently on the $15 dollar plan and have recently switched over to the new rewards setup. Instead of $2 off each month and an additional $1 off as a part of loyalty, I now have a collection of reward points. I was wondering though on how to bes...

Cancelling account

So my son switched to another carrier back in late May. His phone # did not port over and Rogers suggested that he could keep the temporary phone # they gave him. I was pretty sure that his Public Mobile account was canceled. It is paid every 3 month...

Resolved! Need to change E-Mail address on my account

Please change the contact e-mail on my account: From: [email protected] To: [email protected]

SIM card

Keeps saying my sim card is invalid

cannot access account to change credit card info

Hello - I cannot get into my account to change my credit card information.The password is not working and I've tried MANY days to change it...it keeps saying it's unavailable.Please help!

Resolved! I don't receive the reset password email

Hi, I just finished my first month with public mobile and want to setup payment. I am unable to login to my account. I tried to reset the password for my email but did not receive the code. I used my phone number and reset the password but I don't kn...

Trying to put out

Hi everyoneCurrently my sms is not working and i an trying to port out a number to a different provider, any suggestion in how to bypass the sms?

Resolved! How to talk to a real person

How can I contact a live person

Resolved! 500 long distance

I was wondering if I can use my 500 Canada wide long distance add on for local calls as well? I purchased this add on with my 15.00 plan but didn't notice it said long distance so now I'm worried as I only have so many minutes left on my plan...

activating sim card

Resolved! Will remaining data roll-up if I switch to different plan?

I have to switch to different plan ahead of time because data is going to run out.I don't want to lose remaining data and I don't want to constantly monitor my consumption to switch in the last moment with the risk to run dry.If I switch to different...

Resolved! unauthorized credit card charges

I closed my account and removed auto payments several billing cycles ago and am still being charged on my credit card

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