Add ons

[Fordhouse11]

I purchased an international 300 mins add on and it’s showing on my account but I am unable to call my international! 
anyone know why this may be? 

[esjliv]

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@Anonymous wrote:

 @esjliv : The exit code is either 011 or +. Then country code etc. Usually leave out leading zeros too.

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Was the 0 not in my post, oops.

Fixed that - Thank. You. @Anonymous 

[HALIMACS]

@Fordhouse11 

[EDIT:  LIKE DUNKMAN ALREADY POSTED ABOVE ...🤭]

SIMon says it includes the following locations:

Australia, Austria, Bangladesh, Brazil, Chile, Colombia, Czech Republic, Denmark, France, Germany, Greece, Iceland, Ireland, Israel, Italy, Japan, South Korea, Malaysia, Mexico, Netherlands, New Zealand, Norway, Peru, Poland, Portugal, Puerto Rico, Romania, Singapore, Spain, Sweden, Thailand, Venezuela

[Anonymous]

 @esjliv : The exit code is either 011 or +. Then country code etc. Usually leave out leading zeros too.

[esjliv]

@Fordhouse11 

Also, ensure you are dialing the Canada exit code first of "011" in front of the number you are calling.

[hairbag1]

@Fordhouse11....

identify which country you wish to call and we can find the exit code for you to dial.

[Dunkman]

@Fordhouse11 

Which country are you trying to call?  The long distance add on only covers certain number of countries.  

300 International Long Distance Minutes    $15

Included countries: Australia, Austria, Bangladesh, Brazil, Chile, Colombia, Czech Republic, Denmark, France,Germany, Greece, Iceland, Ireland, Israel, Italy, Japan, South Korea, Malaysia, Mexico, Netherlands, New Zealand, Norway, Peru, Poland, Portugal, Puerto Rico, Romania, Singapore, Spain, Sweden, Thailand, Venezuela

[esjliv]

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@Fordhouse11 wrote:

I purchased an international 300 mins add on and it’s showing on my account but I am unable to call my international! 
anyone know why this may be? 

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@Fordhouse11 

Purchasing an Add-On? Be sure to:
1. Add funds to your account, if you don`t have sufficient funds  

2. Go back to the Add-Ons page and select your Add-On.

REBOOT.