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Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...

Resolved! What can I do to protect myself against porting scams?

I've been seeing a lot of posts about people being scammed/hacked from their numbers being ported without their consent. Is there anything I can do on Public Mobile to prevent my number from being ported?

Self-Serve Just Keeps Refreshing - Can't Login

I can't login to my Public Mobile account at all. I've tried on different browsers, on different devices but nothing works. Each time I login with my credentials the login page just refreshes. Nothing happens. No dialogue appears or anything. This is...

Incoming calls going straight to voicemail

Cannot send MMS.

I've been reading similar posts on my mms problem but none seem to be working for me. I have all the correct APN settings. My data works. I have data on when I try send an mms. I am using the default android messaging app. I can receive mms which is ...

RCS using WI-FI

Can anyone confirm if RCS works of you only have a wi-fi connection ( no connection to cell tower)

Resolved! cant add payment vouchers to my account.

Recently I got 2 $40 payment vouchers. When I tried putting them on my account the pin numbers, said they could not be added, to verify them and try again later. I later tried again later with the same results. I put them on my moms account and they ...

New to publicmobile

Resolved! New to publicmobile

Where do I put the MMSC and MMS Proxy? For iPhone. Thanks

Resolved! Buying add-on's with autopay

I use autopay on my account which works well. I wonder if this also works for add-ons. If I buy an add-on do I have to put money in the account first to cover the cost, or will it automatically be taken off the credit card? Thanks.

Resolved! Charge 4 times for plan upon sing up

SO I had some issues this morning. I bought a new sim card and tried creating a new account with my @icloud.com email. This errored out after I hit activate but somehow it activated the sim card but said that there was no plan on the sim when I try t...

Resolved! Promotion

I sign up before 18 Dec 2020 and was supposed to receive a $5 discount per month for 6 months as a promotion. But I haven't seen this on my bill. Any idea?

2nd month free

Resolved! 2nd month free

My 2nd month payment is due January 10 and I haven't received the credit for 2nd month free which I properly registered for. What should I do?

Resolved! porting my grandfather landline Bell phone number

I have my DSL internet (Teksavvy) using Bell telephone line, and I want to port my Bell number to Public mobile.What is the best way to do, and keep my internet down to minimum?Thanks for the advice and help.

Resolved! Auto-Pay No Longer Working - Card Cannot be "Verified" (Help?)

I set up auto-pay ages ago, everything was working great. This month I got a notification that my payment did not go through and I have 90 days to make a payment or my account will be suspended. Called Visa, they see no charges attempted by Public ...

Resolved! How to disable call forwarding

I've been trying to disable voicemail entirely, but it does not work. At best what I can do is activate extended greetings and not allow people to leave a message, that is not what I want. Then I tried to turn off call forwarding, which also does not...

I keep on getting calls from “*” (asterisk)

I am receiving multiple calls a day from *. When I try to call back there is nothing. When I answer there is also nothing. Does anyone know what’s going on?

Resolved! Promotion

Hi, I just activated for the first time. I had signed up to get the promotion of 1 month free and extra 5GB. However, It does not appear on my account. Should I give it more time for it to show up? Also, I used a friend referral code and do not see t...

Resolved! Where can I change my email address on my account ?

I can’t find the option to!

Sim card

I haven't received my Sim card how do I track it

Resolved! Locked out account

I'm trying to access my account to change my credit card information but I am unsure of the password. I tried to reset the password but it requires my security questions which I also do not know. Any help would be greatly appreciated!

Plan didn't auto renew and can't log in to self serve to make a manual payment

Got a text telling me auto payment didn't work so plan didn't renew. It says to go to selfserve.publicmobile.ca to make a payment and to ensure my cc details and billing address are correct. But I can't log in as it says "Sorry ,your login has been d...

Resolved! US roaming is not working

Hello, I'm currently in the US. I have purchased the US 10 days unlimited talk roaming add-on, but it's not working on my side. I can't make phone calls and other people find my phone unavailable when calling my number.my transaction history shows th...

SIM card not received, MOD provided me a wrong tracking number

I haven't received my sim card yet and the mod provided me with a 14 digit tracking code, Canada post told me their tracking codes has 16 digits.so how can I find out what happened to my sim card?they've stopped responding my questions on the inboxth...

Phone can’t get calls or send texts

Hi, I recently signed 2 family members up for Public Mobile. However both phones cannot receive phone calls it goes straight to voicemail and one phone texts do not go through but data and iMessage work.They are both iPhones. Any suggestions?

Resolved! NEW SIM CARD

I recently lost my sim card (don't ask) and have purchased a new one which should be coming in the mail soon.....I looked on my account a found a "change sim card" which seems easy enough.....My question is do I have to activate it first before excha...

Resolved! RETURN OF THE FLIP PHONE

Hi Community, One of my New Years “Resolutions” is to shift my experience of the current culture surrounding communication. I am en route to transitioning to an old school flip phone where I can call and hear the people I Love’s human voices and kee...

Resolved! Number appears to be pirated

I transferred my phone # over from Bell to Public Mobile about 9 months ago. Everything was working fine, until 3 days ago, I suddenly couldn't access the network and depending on what happens when I reboot the phone, it either says "network not ava...

Resolved! Account Access

Hi, I am not able to log in to my account, the email i had given at time of activation is not working.

Community

Forum Posts

Important Update: eSIM QR Code Now Included in Activation Summary Emails

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Resolved! What can I do to protect myself against porting scams?

Self-Serve Just Keeps Refreshing - Can't Login

Incoming calls going straight to voicemail

Cannot send MMS.

RCS using WI-FI

Resolved! cant add payment vouchers to my account.

New to publicmobile

Resolved! New to publicmobile

Resolved! Buying add-on's with autopay

Resolved! Charge 4 times for plan upon sing up

Resolved! Promotion

2nd month free

Resolved! 2nd month free

Resolved! porting my grandfather landline Bell phone number

Resolved! Auto-Pay No Longer Working - Card Cannot be "Verified" (Help?)

Resolved! How to disable call forwarding

I keep on getting calls from “*” (asterisk)

Resolved! Promotion

Resolved! Where can I change my email address on my account ?

Sim card

Resolved! Locked out account

Plan didn't auto renew and can't log in to self serve to make a manual payment

Resolved! US roaming is not working

SIM card not received, MOD provided me a wrong tracking number

Phone can’t get calls or send texts

Phone can’t get calls or send texts

Resolved! NEW SIM CARD

Resolved! RETURN OF THE FLIP PHONE

Resolved! Number appears to be pirated

Resolved! Account Access

A quick question about data usage :

Phone heating up, only in Ottawa !?

ESim Issues and Virgin maybe

How to transfer an account to another person

Re: Loyalty 12GB for 12 months