Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
Well. I posted yesterday about a payment voucher being nearly visible - thinking that was the issue to why I couldn't successfully add funds to my account. I bought payment voucher #2 today . from a different location. Voucher is clear visible. Pai...
hello I transferred my number from freedom to public a week ago, all services are working but I'm not able to receive calls. I don't have my old sim card now.
I want to port a number from Bell to PM, probably at the time of creating PM account. There is no working SIM card for the Bell line (Bell screwed up activation of replacement SIM, and now wants us to go to a Bell Store and pay $10 to replace). Does ...
Suddenly today I cannot make phone calls...i can recieve and send and recieve msgs but no outgoing calls.tells me to add a long distance addon even though i am calling provincially as usual.tried my sim card in another phone and same issue there so i...
I signed my parents up with a public mobile account at Christmas and was told the number was going to be ported to the new account. We followed the instructions however a month later the number has not been ported and the old account has not been can...
I keep getting text from strangers thinking Im Tiffany , and a weird call as well, I must have been given the phone number of someone recently , also tried to put my cell number in something and it said this number is already used.
I do not have a 19 digit number on my SIM card that is in my Samsung phone every day.
When I try to call long distance to the US a recording tells me I do not have an active add on. When I go to add ons the long distance add on appears on my account. Please advise!
Hello,I need to access my self- serve account in order to change my credit card informations. But I forgot my password and when I try to reset it I see the following message: ForgotPassword/OldPasswordNotValidContactAdmin. My payment is due February ...
not sure if l have been set up for auto payments?
Hi, My auto pay came out today but I didn't have the funds because I forgot it was coming out. So I went to the my public mobile account to pay it. When I tried to pay it said "your account already has enough balance", yet my phone has been deactivat...
This a.m., I received a series of 6-7 spam calls, all with similar telus/moble number prefixes. I dont suppose there is much that can be done but they use up minutes on my $15 plan when they leave empty messages. No question just a complaint, unless,...
Ive purchased a payment voucher from a local Circle K. The payment voucher receipt is barely readable due to Circle K's printer lacking ink. I've made many different attempt I'm trying to make out the pin. I've paid for the payment voucher in cash. I...
HelloMy credit card was expire and i changed yesterday and replace new credit card and then active my plan, but when i check my balance i saw that I charged twice, i want return my money
I know how to see data usage for Public Mobile after login to my accountIs there an app which can show the data usage like Rogers or Lucky Mobile ?
My account is not due until tomorrow but my account is suspended today. I set up service on the 10th of the month, you make me pay on the 9th each month, now this month you suspended my account one day early, technically two days early since I set up...
Hi all, My wife is suddenly unable to make local calls with her phone today, she gets the following message: "Sorry, could not complete your call. You don't have an active long distance add-on and this call is not covered by your plan." Her account s...
I didn’t receive my free month when I joined in January
2 Speed tests here it seems to me keeping 3G on is better then LTE what are your thoughts
Here I am, trying to register again, and the Choose phone number page, after completing all the other activation questions, returns an error message and takes me back to the start of the process. Seriously. I have never seen such a lame, dysfunctiona...
I am wanting to sign up for a plan, but can't find any info about how much it costs to call the USA on these plans, since they only offer free Canada calling.Where can I find this information?thanks.
Hi folks. Have any of you wondered why your post counts, bravos, solutions have reduced in the past week or so? I believe a thread or two had been started to discuss this. I suspect it is due to the Porting assistance number, EDITED by ShawnC, yes a...
Hi everyone, Can I transfer my number to other providers (like fizz)?
Hi, How can I customize my plan? Is it possible?
My husband and I both switched to PM from Rogers.He received a phone call from PM saying his number couldn't be ported. I didn't, though it seems like my number isn't working.How can I figure out whether or not my number was ported over?Thanks.
Hi,I recently ordered a SIM card. For some reason, I decided not to activate it now. I wanted to know if there is any time limitation for the activation of the SIM card?
Hello,I just purchased an add on and it shows up in my account, but I’m still not able to use internet.how long does this usually take? Do I get a text or something?thanks
