Service issue

[sunnydeo]

• Hi 

yesterday I bought new No from of public 

but I am unable of getting incoming call only outgoing call are there 

Please suggest what to do 

[Meow]

When you call, what number people see on their phones? Number you picked up while signing in? Did you do porting of old number from another provider?

[darlicious]

@sunnydeo 

If you missed replying YES to the porting authorization text from your former provider yesterday you will need to reinitiate your port request. This can be done by contacting customer support or by calling telus porting department phone number. You will need your former providers account number to reinitiate the port request. I will private message you the phone number. Once you make the request ensure that you put your old SIM card back in your phone so you can reply YES within 90 minutes of receiving supporting authorization text. If you no longer have the SIM card you will have to call your former providers customer service line to verbally authorize the port. Immediately after you request it.

[Timer]

@sunnydeo 

tuen off device and take out SIM card and insert in other device.

and reinsert back in your device.

if still issue then contact support team by CS_Agent  to check it out.

[dabr]

@sunnydeo   First try rebooting the phone but can you clarify if this number was ported from another carrier or did you actually get a new number with PM at activation? 

If the first option, then it sounds like the porting didn't complete and you might have missed the transfer text from your previous carrier which needs to be responded to with YES within the 90 minutes window.  

edit: syntax

[softech]

@sunnydeo any error showing on the phone status on top like Sim not provisioned,  No Network?

Try reboot your phone once.

Try your PM sim on another phone if possible 

If  issue persists,  open ticket with PM support, likely just a sim provisioning issue

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