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I just submitted a ticket and I got the confirmation that it was submitted but when I click on the button that says "View a copy of my ticket" I don't see anything. Where can I look to find a copy of the ticket I just submitted?

I received a text notification on November 24 saying I had successfully referred a friend to Public Mobile but I have not received credit for that referral and there is no new referral name in my account info. Shouldn't that show up right after they ...