US Roaming Experience

[Greyguo]

I visited US at the end of July, I purchased the data only roaming at the beginning, and it worked well in first few days. then I started not getting data service, and it's very hard for me to contact forum for support without data as I was in a rural area most of time. I thought it may because I did not purchase the voice/SMS together, and certain system bug may cause the problem, so I managed to purchase another package for voice/SMS, it worked for half hour, then also not working any more. really frustrated about the US roaming. 

Will not waste roaming money again, just purchase another esim or sim for US

[Greyguo]

Thanks Meow, I will try refund as you suggested

[Greyguo]

Thanks Will13am, actually what I really cannot figure out is that it was working, and suddenly no signal anymore, I was in the same area (same room) during the stay. it's sure not the coverage issue. Same for the voice/SMS, as I was expecting at least I need some urgent phone service, but only worked for half hour. 

[will13am]

@Greyguo , I was in the US in July as well and found coverage outside of major centers to be quite disappointing.  The situation doesn't seem to have improved from the last time I was there.  There is nothing that Public Mobile can do.  As for using a US service, it would be on the same networks, unless certain towers are excluded from Public Mobile roaming access.  

[Meow]

Thank you for presenting your experience. It is miracle you were able to have ANY US service in rural area. So far only ONE customer was satisfied with US add-on. Everybody else come here to vent frustration.

You can try to get refund. It will not hurt to ask agent.

To contact CSA-agent, there are 2 methods:

https://www.publicmobile.ca/en/on/get-help/articles/contact-an-agent

If ticketing does not work very first time, contact agent directly.

- Send a private message to the CSA - agent by clicking Here

Watch for envelope in top right corner of Community page. It will show Number of unread emails.

[Greyguo]

I tried things like manually select T-Mobile etc, just not working