[Megathread] No Incoming / Outgoing Calls
Neither my husband or I can place or receive calls, but everything else works. Anyone else?
Forum Posts
Important Update: eSIM QR Code Now Included in Activation Summary Emails
Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Troubleshooting Login Issues: OTP, 2FA, EverSafe
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
change to CANADA-US Plan subscription
If I change my plan to CANADA-US for several months can I change back to the $25 subscription I have now?Will I loose status I have now? credits for refurrals, year credits, auto payment etc.
Resolved! What is "oops, something went wrong" mean?
Another bad experience here on the "Mr.Roboto" run website of Public Mobile. I bought a dual-SIM phone, and need another SIM card. When I tried ordering it, message: "oops, something went wrong".What's the problem today?? Maybe it's time to switch ba...
Resolved! I got the wrong add on!!
Hi, I'm new to this so hopefully there is help. I selected a 1GB canada add on for $15 but when the order processed I got a 15 day US roaming talk and text add on. I would like to get this fixed please.
change credit card
How do i change my credit card informationI keeping getting error message and to try agian for two days now
Resolved! Why I only got 2 point rewards?
I activated my $40 plan yesterday. I should get 4 points rewards according to the advertisements. Why I only got 2 points?
Phone number port.
@CS_Agent I keep trying to submit a ticket but it won't work. I need my port out request to be processed
Roaming
I have the $50 Canada/US plan and when I'm in the US I keep getting a message I'm roaming and need an add on. Why does this happen ?
Resolved! $50 40GB CAN-US plan
I see this plan on the website but when i tried to subscribe, it kept changing it to a 50GB Canada only plan. Any ideas how to fix it ?
payment history
please how do i download my payment for tax purposes for 2022
Need customer support
Tried to activate a new account. Got to the payment step and when I hit submit I received a message saying my payment was accepted but there was an error. No details on what the error was, and no options to continue in any way were presented.Now when...
Resolved! my public mobile number is diactivated
I cannot call or receive any calls or texts on my phone , it seems that my number is dead or disactivated. what can i do?? there no customer suprt that i can call
Resolved! US data not working well in Detroit
How do I know if I have Volte and do I need it? I couldn't get the Uber app to work due to no data and it made for a very long night. Please help before I go back and this happens again.
Resolved! Id like to cancel porting so i can activate my eSIM
please someone do this ASAP as i don't have anyway to back out in the iOS app and start over.
Downloading History
When I go to my call history, I want to download the full 90 days of history. I have a TON of pages that come up and I have to scroll through each page. When I download, I only get the first page no matter how I search, or what page of history I'm on...
Need tech support to contact me to help port my current Koodo phone number to Public Mobile
I need tech support to contact me to help order the $25 / month 1 GB 3G plan, port my current Koodo phone number to Public Mobile and activate the SIM I have already received. I do not do apps on the phone, it is only for voice calling and I only com...
Resolved! Subscription Issues
Hi all. I went to change my old subscription to a new one being offered. I was on the three month plan and wanted to set the new one up the same. I clicked to order it and I must have selected 1 month and got charged. Then, I changed it to 3 months a...
Payment
Hi had to pay in order to sign up only to find out AFTER that my phone is not compatible. However, I have already paid, so need someone to get back to me. Thanks
Re: Tech support
My husband and I recently switched to Public Mobile. He was able to port his number with no issues but I had trouble activating my account and porting my number. My phone was just showing ‘SOS only’ when I put the SIM card in. He was able to create ...
Calling the UAE
Hi! Anybody knows how i can call the UAE from Canada thru Public mobile. TIA
Subscription Cancelled with no Warning
Hi, I'm a brand new subscriber. As payment for the month didn't go through due to an accounting error, I was suddenly cancelled with zero heads up. This is ridiculous. Most phone companies warn before cancelling service!
Over payment
My account changed automatically from $25 to $35, as well as I was charged an auto Add-Ons from August which I never subscribed to. I have two accounts on the same credit card. In my last bill in the months of Sept and Oct, I charged almost $ 150. ...
Tech support
Text received:Hey, it's Public Mobile. We're having trouble transferring your number. Someone from our team will contact you shortly using your original phone number or the alternate number provided. You can also get in touch via our virtual assistan...
Resolved! Changing subscription
If I change my subscription plan will my points and monthly credits continue or will it refresh
Problems starting support ticket
There is a constant error message while trying to start a support ticket. I've been trying for 24 hours. Same error message. I'm trying to Port my existing Public Number to a new phone which I bought a new Public plan with an eSim on it. My current p...
No network service after activation
Hello, I didn’t get a reply from customer support. I subscribed last night and transferred my number to an esim but I cannot Acess my account because public kept they sent a pin to my number which I never received after several tries.Now I think I’ll...
5g plans
Why are the the 30gb $40/month and 40gb $45/month 5g plans for new customers only? I thought pm prided itself in rewarding loyalty from customers.
Why public mobile charged my credit card while I didn’t set monthly payment
Hello,I bought a service for a month and I didn’t set a monthly payment and I didn’t use the SIM card after 1 months service but now I can see they charged me in second and third month and there is no way to cancel the subscription. I really need my ...
data for Rarotonga
Will Public Mobile data add-on work in Rarotonga, Cook Islands?Thanks!
