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I got charged twice when I registered with public mobile (overpayment)

Great Neighbour / Super Voisin


when I registered with public mobile, I activated the account but accidently clicked twice on payment. My dedit card was charged twice and the overpayment was not transferred to my account.

Can I cet help with this issue? 


Mayor / Maire


It's possible one of the charges is a 'pending' or 'unauthorized' charge which will fall-off once the actual activation amount settles.

Give it a few days past activation to see.

Also, ensure on your account there isn't the amount displaying in your Available Funds balance.   It may also eventually pop up there.

If after all this, you STILL don't see or benefit from the extra payment and it definitely was charged, reach out to customer support.

To contact a Customer Support Agent, send a private message to Customer Support Agent by clicking here.  You’ll need to be logged into your Community account for the link to work.

Watch for their response in your Community private mailbox which will be indicated by a number on the small envelope icon to the left of your Community avatar, or tap your Avatar down in Messages.


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