Referral codes/discounts not applied.

[Hassanain]

Need assistance with getting discounts applied to bill. Registered and got charged full amount (promo/referral didn’t seem to apply). 

No physical support line? Chat bot give a run around. 

[BKNS27]

@Hassanain 

PM is an online service so you can only dm a CS_Agent. Also there are no promo code. You can only enter the referral code in step 6.

[hTideGnow]

HI @Hassanain 

this is normal that you got charged full price first.  The $10 credit will be added to your account within 72 hours. So, wait 72 hours first and if you don't see it still, ask support agent to check

please submit a ticket with CS Agent using this Chatbot link:  https://widget.telus.tiia.ai/publicmobile/publicmobile.html  Type the question "Submit ticket", Then click the following in order: "Contact Us" ,  "Other",  "Log In".  
If any issue with ticket submission, you can  submit by direct message:  
      https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437        

[will13am]

@Hassanain , referrals given result in earning 1 point which will show up in the rewards tab at each renewal day.  You have to manually convert points to account funds in increments of 15 points = $15 account funds.  If you are having issues navigating the chatbot, you can use this link to send a private message directly to support.

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437