Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
When my account will show actual subscription details? I see Promo: $5mo credit for 24 months (Promo Cycle: 2/24) but should see sometnik like %50 of for 24 months (Promo Cycle: 2/24)
Merged duplicate threads
I cannot send or receive calls
I received a message that there was an issue transferring my number from the previous service provider.
I am referred by someone else so I got $10. This is my second month so I got $10 less on my bill, which is good. But I also referred 4 other people. I can see that in the referral dash board. But the $4 recurring credit didn’t reflect on my bill. Am...
Hi, I have been having issues in logging to mobile app in the past, and I have reached out customer support and did every troubleshooting steps they asked me-clear cache, switch off your phone, restart, uninstall and re-install etc, but it didn't hel...
duplicate thread
Hello, wondering if anyone can help me. I have been trying to call a 1800 number and it is giving me a UM1 message. How can I fix this?
I keep getting asked to set up an account but I already have one but can't get into it.
I WOULD NOT RECOMMEND THEM TO ANYBODY. they revoked my access to my online account to my mobile app. I have to top of my phone through a third-party website which charges me an extra fee and public mobile will not give me my account number so that co...
Hello;I do not have any problem to send and receive SMS but for some reason I can not receive the verification Code that send by TradingView platform .Is there any specific reason for that ?Thank you
Recently switched my number from another carrier to public mobile since the switch my iMessage hasn’t been working I’ve turned it on and off . Powered down my phone . Toggled air plane mode on and off and still have the same issue of it not working ....
I need confirmation that I will not lose my Canadian telephone numbers on Feb 26th. I have 2 phones with Public Mobile. I am in Florida until April 20th. My phones did not work well in the USA as my phones do not have the VolLTE setting and will not ...
Is there a fix for the SIM card failure after iOS update?
Hello,I'm trying to access my 2025 invoices but since I no longer have a line with public mobile I can't access them. Whats my best course of action now?Thank you
Hi,I see an Automatic Top Up charged to my acocunt for $10, can you please explain what this is?
Seeing SOS on my phone with no data or text / call. Help!
Ever since I setup my PM account my iPhone voice mail doesn’t work. I used to get voice mails with transcripts when I was with bell. Now with PM I do get voice mail notifications but I have to call my number and retrieve my voice mail by PM. Any idea...
My phone has had no service for about five hours now. It's showing an SOS symbol. How do I find out?thankyou! Jen
Hello!Calls and texts from cell phone (now with Public Mobile eSim card) working OK. Texts to this cell phone also working, but calls to this phone still not working, now over 2 hours later. Advise? Thanks
Each time I try to call voicemail the phone indicates a Halifax number and immediately hangs up. Inhave tried to access the chat function but each time I log into my account I am directed to a blank page.
Hi, do I get a refund upon exiting my plan with unused funds?
I just changed my plan yesterday only to find my vpn doesn’t work anymore, I went from Canada only to a plan that was Canada US and Mexico, would that be the reason why it stopped working?
Hello I'm trying to access my account, can't remember my email I signed up with and every time I enter my new phone number it doesn't accept it. Tried on phone, tried on my laptop. Please assist, thanks.
I thought that we had unlimited data on this phone but because of hospitalization and increased use we are now told that we have used 100% of our data. Please clarifyEdit: removed personal information
I accidently started a new subscription when I meant to reactive my original subscription as my credit card stopped working and I needed to add a new payment method. I am stuck in the new activation process of the new subscription I accidently starte...
Hi. I just missed my 90 day resubscription date as I am away travelling. 8 days overdue. I am still able to get a passcode to my number. Can I resubscribe using my old number. I heard there is a grace period. Thanks in advance.
Hello, I forgot to transfer funds to the card used for payment of my Public Mobile phone service, and so the account was suspended last night. This morning I added funds to the card and updated the payment method with the same card, but it's been ha...
I need to re activate my account but when I login it asked me to subscribe like starting from the beginning how to fix it
I bought a sim card on january twenty fifth.Now I wanna activate or get into my account and doesn't recognize my gmail. @
