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Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...

Resolved! Boxing day deal....

I just ordered a Sim card today Jan 9 2023, It will take a few days to get the card... will I loose the deal? I got 2 cards coming one for me and one for my wife

Resolved! Setting up account

I need help setting up an account. I created my profile however I'm still not able to set up the account details

Resolved! Compromised Credit Card

My credit card was cancelled due to being compromised. I don't have my new card yet, and won't before my payment is due. How can I ensure that my account does not get suspended while awaiting my new card? I do not have another credit card.

Resolved! 100 Minutes Canada-Wide Talk

I have plan with 100 Minutes Canada-Wide Talk. By mistake i did purchase add-ons 500 min Canada-Wide Long Distance. If I use during billing period my 100 min. will I be able to make local calls (i.e. using 500min.) Thank very much for the response.

Free upgrades

How do I get extra one time add ons through msg?

Resolved! Rewards

How do I get my rewards on here?

Resolved! Trouble loading funds

Trouble loading funds

Resolved! Trying to transfer from public mobile to chatr. urgent!

Hello, I'm currently trying to transfer from public mobile to chatr. Chatr wants to send a text for me to confirm the transfer, but I can't turn my phone on and the Sim card doesn't fit into any other phones. Is there any other method to receive t...

Resolved! Unknown outgoing SMS

I have an iPhone and I've seem to be using a bit more data than I normally do. I've been checking my usage history and I've noticed quite a few unknown outgoing SMS to a number I don't recognize 474663. A lot of these occur in the middle of the nig...

Resolved! Transfer to another provider

How do I get PM to transfer my phone number to another provider? A ticket has been created, but Public Mobile failed to act on my request

Resolved! Unlocking my phone

I am in the States for the winter. I want to buy a prepaid usa sim card. But my phone must be unlocked. I think it is. I had to unlock it to transfer from Bell. How do I know for sure that it is unlocked?

Resolved! new customer, porting land line number

I set up my new account with a my land line number transfer. got an email message this morning explaining the steps to complete the transfer relating to cell phone number changes. land line numbers don't have sms messaging. It said I have 90 minutes ...

Resolved! Calls

My new SIM card can call everyone but they can’t call me back. I didn’t do a number transfer for my number, I applied for a new one.

Resolved! Old Public Rewards

I just wonder if I change my plan to one of the newer plans, do I lose the old Public Rewards (Loyalty, Refer-a-friend, pre-authrorized payments). I just want to make sure I know what I will be paying if I switch.

Resolved! no network connection

i recently signed up with public mobile. i've spent the past five days trying to connect. all i get is " NO NETWORK CONNECTION.". what is the problem???

New $35/3G 4G plan

Just noticed PM has introduced a new $35/3G 4G plan (reduced from $37.5?). Any takers?

Resolved! Looking into a 2G cell phone

Hi I just had a question since I'm planning on going back in time. I want a 2 g phone for my son but I don't want him distracted by the apps and what not. Is 2 g supported on public mobile? Thanks

Resolved! How can SMS be forwarded automatically, like phone calls can?

Whenever I turn off my phone (which I do a lot), incoming calls are forwarded to my VoIP number. But not SMS: they are not forwarded and therefore only arrive when I turn the phone back on (and if I leave the phone off for several days, not all of th...

Plan 35$ 4G + add-ons U.S. Talk and Text Bundle: $15/15 days

Hello, I just registered to the plan 35$ 4G plus I added an add-ons U.S. Talk and Text Bundle: $15/15 days... My questions are : -I see it in my account the add-ons, do I have to activate, any other step or it is automatically activated as soon I pay...

My account is being billed less than it should be

My account is being billed less than it should be (should be Total $35.00 ($20.00 Disc. from $55.00) being billed $15.00 +tx. Can't pay more, your system is applying $20.00 disc. twice. But then your system finally realizes it's not enough then free...

Resolved! Christmas Bonus Not Received.

I Replied, but haven't received any Bonus. Why????? I replied on the same day. @HALIMACS I am with public since 2019!! ;(

Resolved! Site graphics

Is there a legend (or explanation) for the graphics used on this site? (e.g., the icon on the upper right of this page, the one that possibly is a flip chart?)

Resolved! Changed my plan do my rewards get transferred to the new plan (friends referrals, autopay, loyal)?

If I changed my plan, do my rewards get transferred to the new plan (friends referrals, autopay, loyalty)?

eSIM for Data with Public Mobile Talk & Text plan ad on in USA

I have an iPhone 13. My intent is to purchase a Talk & Text US roaming ad-on from Public Mobile & to combine that with an eSIM plan from either Nomad or Airalo eSIM. The eSIM is data only so I don’t believe there will be a second phone number associa...

I cant recieve SMS messages

Hey, I got some reciece SMS Messages issues. I can't send and receive code/ messages from some app and my friend. Can you help me?

Resolved! Reference Number "Public Mobile 855-4782542 BC"

My wife, Deborah Hxxxxxx, and I, Walter Sxxxxx, made 2022 credit card payments of $39.95 each on Nov. 11. Nov. 30, Dec. 12, and December 30, to Public Mobile. On all four occasions the reference numbers listed were "Public Mobile 855 4782542 BC". I...

Overcharged

I have been overcharged!! How do I talk to a person about this?!

Resolved! US Roaming Add-On Disappeared

Hi there, I had a 10-day US Roaming bundle which has disappeared from my account and I can no longer SMS. I also bought an additional IS data roaming add-on after using up the one in the bundle but am unable to use cellular data. I have very infreque...

Resolved! Charged 2 times

How will I get refund if I can’t talk to anyone!

Resolved! Petro Canada Mobility

Does anyone know what to select in service provide for Petro Canada Mobility? I want to switch from there to PM.

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