Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
A few years ago when I signed up for the public mobile account, I used an old university email address which I no longer have access. As I forgot my password for the public mobile account I need to reset it. Since I don’t have access to my university...
My friend used my code during sign up with Public and it doesn't seem to have registered on my account. How can one check to see if the referral code worked? Noting I have referred a friend in the past and it activated with no issues.
I have reached my maximum data limit of 50GB. I should have unlimited data at slower speeds but unfortunately PM has cut off my data altogether.Please help.
All of a sudden it says my subscription ended…I checked my bank visa payment was getting authorized but I went on pm site to do it manually….now the original payment has been posted but it does not show it was applied on pm…can someone explain never ...
Hello, I'm thinking of switching to Public Mobile, however I'm wondering if you have an unlimited talk/text plan that covers Canada the USA and Mexico?
I changed the subscription while taking another subscription. I thought if I changed the subscription, I should only pay the difference between the previous subcription and the changed subscription, but I just paid the new subscription fee regardless...
I had a notice on my account when I logged in on Sunday July 21 that my service was suspended due to non payment. I have auto pay since I've been with Public May 2019. I tried my phone I could not call, my bank account showed Public Mobile charge pen...
Hii not getting text messages. thx
Yes I have checked all bands and my phone is compatible with 5G and 4G including 5G+ (6 Ghz), My phone has all bands possible (A52s).
pls help me to switch sim card with my old number, and also im locked out of my account since July 18
I am a member of our Strata Council and we hired an new Caretaker in April 2024.We needed a new phone number and, since I have had great experience with PM over a number of years, I thought I would set up a PM account on his phone. I started the pro...
Just joined public mobile. Esim activated on my current phone and not the new one. I need a new esim but can not log into my account to do this. What is my next step?
Hey there, I'm trying to rejoin public mobile but in the app I'm receiving "Subscription not activated" when I'm trying to activate my plan, add an eSim and transfer my number over.
Hi to all,I am very interested to know if there are other PM customers that used the feature of Unsubscribe while away for a few weeks ,only to find out that they were charged their monthly subscription.The new PM interface doesn’t allow for removing...
I want to apply my reward points toward my service payments automatically. If it can't be done, I will change provider. The current method of manual management is unacceptable
Why has my monthly payment and that of my wife gone up so much recently?
Anyone else that hasn't had their data usage summary updated in over 2 weeks? I cleared the app cache and it's still showing "Last updated July 10th".
I too, like Alex861, when trying to change my subscription plan no longer have the $15/month plan available to select. Cheapest plan offered is $29/month (includes 10GB of data). I had increased my data plan for the month of July for vacation and n...
I had this number for years. The payment was automatically from the debit account on 2 names. All well until today when I got the message my account is "on hold " because the payment failed. There is plenty of money on the account. I logged in to the...
I suspect my cell phone has been hacked, as I did not make the call no. 778.580.4001 on the screen show my calling history with unfamiliar call no.
I have not received the physical sim i purchased with my activation and it is now 10 days. I don't see any option online for me to switch to an esim which in latest deal is offered for free so i can get connected and transfer my phone number from the...
How do I fix an over payment? My credit card statement shows that I paid twice for my wife's phone
I've had a new pixel 7 since September. I've started using the phone more to actually talk and almost always have trouble with the calls. I can hear the other person but they don't always hear me. Sometimes they didn't know I'm there from the start a...
hello, Are there no Real Humans to talk to I changed my plan down from $ 35 to $ 29 and I hav
Hello,I can’t find the $15/month plan on Public mobile when I try to change subscription plan. It shows only in “Shop” (shop for plans) but not in the app or when you log in into your account and want to change subscription. The lowest it offers is $...
I need help
I used this service 6 years ago. I still have the SIM card.I will be travelling to Canada in August. I would like to establish a new plan for 30 days.Can this be done with my existing SIM card?Can it be pre-arranged and have the service start on a sp...
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