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Forum Posts

Pack Your Bags – Public Mobile’s Trip to Mexico Contest is Here

Hello Community, We’re thrilled to announce an exciting contest to celebrate our new CAN/US/MEX plans. Get ready to spice up your travel plans because we’re sending a lucky winner on a trip for two to Mexico. Who’s Eligible?  New customers who purcha...

Ck_PM by Public Mobile
  • 1380 Views
  • 0 replies
  • 0 Bravos

[NEW] Important Update Regarding Recent Account Notifications

Hello Community, Due to a recent system issue, you may have received an email and/or text message incorrectly stating that your account is in suspended status. We apologize for any confusion this may have caused. To validate your account status, plea...

Ck_PM by Public Mobile
  • 3265 Views
  • 32 replies
  • 14 Bravos

Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Ck_PM by Public Mobile
  • 31908 Views
  • 148 replies
  • 36 Bravos

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update.  I...

A_CX_PM by Public Mobile
  • 43766 Views
  • 182 replies
  • 30 Bravos

Subscription

Does the plan change after i made the payment.Thanks.

Abdou20 by Good Citizen / Bon Citoyen
  • 477 Views
  • 6 replies
  • 0 Bravos

Resuming service

I have installed my new sim card in my new phone but don't know how to transfer my services on to it.(my service on hold because that phone was stollen)hence the new phone and sim card.Thank you

Kattybooy by Great Neighbour / Super Voisin
  • 315 Views
  • 4 replies
  • 0 Bravos

Switching Plan to $23 for Current Loyal Member

I’ve been a loyal public mobile member for over 2 years now.Can you switch me to the $23 plan with 6GB Data and unlimited texting, as I am currently on $30 plan but my budget is lower now.my number is (587) xxx-xxxxThanks

Tudang by Great Neighbour / Super Voisin
  • 404 Views
  • 3 replies
  • 0 Bravos

Stolen phone

My phone was stolen can’t get into my account without them sending a verifying code to my number which cause my phone was stolen I clearly can’t get the code so I’m locked out need help contacting anyone that can help

Kayla13 by Great Neighbour / Super Voisin
  • 250 Views
  • 2 replies
  • 0 Bravos

Invalid pin #

Why does pin no. on payment voucher not valid

Peacock7 by Great Neighbour / Super Voisin
  • 572 Views
  • 7 replies
  • 0 Bravos

Renew early

So I think i messed up!  My renewal isn't until Oct 25. But I wouldn't have enough to renew the same plan. So I changed the plan to a lower one and did the change effective immediately!  So now I paid for that new plan and I wasn't close to my used d...

Brandimatt by Good Citizen / Bon Citoyen
  • 430 Views
  • 6 replies
  • 0 Bravos

Stolen Phone

I am wanting to transfer my daughter's phone number from rogers, but it was recently stolen. So I don't have access to sms or anything other information. I have access to the rogers account but they told me that I would need to make the transfer from...

JaredPenner by Great Neighbour / Super Voisin
  • 458 Views
  • 6 replies
  • 0 Bravos

Data service

I am truly sorry I read it wrong no data has been used.Sorry again and thankyou

Kattybooy by Great Neighbour / Super Voisin
  • 237 Views
  • 2 replies
  • 0 Bravos

Account Creation Error O8102

Hello,I am trying to subscribe to Public Mobile. I entered my payment information and was charged, but then I got error O8102 saying there was an issue creating my account. Can you advise on how I can complete my account set up?Thank you.

Tanya722 by Great Neighbour / Super Voisin
  • 246 Views
  • 2 replies
  • 0 Bravos

No longer receiving picture messages

This has never been an issue , but I am no longer receiving pictures messages?  I am only able to send but not receive Note: I have not changed anything recently and still sending to same contacts.No issues ever, only in the last few days... Any sugg...

Vehicle990 by Good Citizen / Bon Citoyen
  • 885 Views
  • 12 replies
  • 0 Bravos

Esim to sim card

Hi i registered for an esim, but my phone does not support it. I got new sim card, but cannot sign into my account to register the new sim card as it sends the verification code via sms. Please help.Thank you

Boa2 by Great Neighbour / Super Voisin
  • 256 Views
  • 2 replies
  • 0 Bravos

Impossible to get rewards when referring a friend!

Today was the 3rd time I helped someone sign up to Public Mobile. Each time, my "friend" had my referral code but Never saw a place or prompt where they could enter it. Thus, no one-time credit of $10 for my friend, and no "1 point per month that my ...

Maikeru by Great Neighbour / Super Voisin
  • 521 Views
  • 6 replies
  • 0 Bravos

new sim tried to transfer to a number

I have a new sim and I tried to transfer a number I will not be able to transfer so I want to get a new number.The problem is I cannot log in because I cannot get past:To confirm it's you, enter the 6-digit code sent to. Because I am not recieving te...

angry_at_ by Great Neighbour / Super Voisin
  • 297 Views
  • 3 replies
  • 0 Bravos

Resolved! No Service

Anyone else with no service for the past few hours? Is there something that can be done on my end or do I just have to wait it out?

New 90 day $19 plan

Public Mobile has a new upgrade plan for my subscription.  $20 for 3GB per month or $19 for 90 days.  Problem is when I go and try to switch the 90 day plan lists only 6GB of Data not 9GB.  90 day plans should offer the 30 day plan GB's x 3.  Am I wr...

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ScullyAC by Great Neighbour / Super Voisin
  • 470 Views
  • 4 replies
  • 0 Bravos

Double charge

I paid monthly subscription. Then few days later switched to new subscription. So within days I paid twice payments. Since subscription is prepaid, the payment for the previous subscription should be credited to my account, however it hasn’t been. Do...

Jennifer08 by Good Citizen / Bon Citoyen
  • 773 Views
  • 12 replies
  • 0 Bravos

$30 plan promo.

This offer as circled. Is it free every third month or just the first third month? 

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Grinch by Model Citizen / Citoyen Modèle
  • 360 Views
  • 5 replies
  • 0 Bravos

Resolved! Cannot login because I do not know the email

I have two accounts with Public Mobile for my kids.   One account seems to work fine.   The other account is suspended due to outdated credit card.  I cannot log in because I do not know the email used for the account.  Every time I click on 'Forgot ...

wrighton by Great Neighbour / Super Voisin
  • 554 Views
  • 7 replies
  • 0 Bravos

Resolved! Living outside cities

Will the provided phone number still work if I don't live in any of the cities provided the service in Canada?

Semire by Great Neighbour / Super Voisin
  • 371 Views
  • 4 replies
  • 0 Bravos

Resolved! Incomplete Setup

Hi folks,My partner started setup of a new account and she decided at the number selection screen she does not want to use Public Mobile. She believes she already paid. How can she get a refund? Will it be given automatically if the account never act...

GNR by Great Neighbour / Super Voisin
  • 397 Views
  • 3 replies
  • 0 Bravos

My calls don't go through

I have unlimited text and minutes in Canada and when I want to make a call the message says that I have used up all my minutes and need to purchase more?  What is this?  

JohnLaar by Great Neighbour / Super Voisin
  • 541 Views
  • 9 replies
  • 0 Bravos

roaming charges

I have 500 international long distance minutes bonus. My question is if I leave Canada will I be charged roaming fees when I use my 500 International LD minutes? Planned destinations are US, Mexico, and Cayman Islands.

Wade1964 by Great Neighbour / Super Voisin
  • 334 Views
  • 3 replies
  • 0 Bravos
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