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Forum Posts

[FIXED]: Network Service in Ontario, Quebec, and the Maritimes

Hello Community, We want to update you regarding the recent service disruptions impacting some of our subscribers in Ontario, Quebec, and the Maritimes. Early this morning, our team successfully implemented a fix that resolved the network congestion ...

Ck_PM by Public Mobile
  • 2679 Views
  • 21 replies
  • 6 Bravos

Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Ck_PM by Public Mobile
  • 17775 Views
  • 124 replies
  • 31 Bravos

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update.  I...

A_CX_PM by Public Mobile
  • 28964 Views
  • 184 replies
  • 27 Bravos

Re: Problem sending Picture messages after update

hello ,I have a kyocera duraforce E6910 with android 10 too and have the same issue with the MMS even when the Apn settings are correct.Only data works correctlyI have tried three different cards/carrier  with correct MMS apn settings and the problem...

slauer26 by Great Neighbour / Super Voisin
  • 203 Views
  • 2 replies
  • 0 Bravos

Porting out of PM

I am porting out of PM to different carrier and not getting the message. Logged a ticket as well yesterday with CS_agent but no response. Is there any other option to escalate? I am in the middle of this process with neither PM nor my new carrier wor...

NitinKN by Great Neighbour / Super Voisin
  • 146 Views
  • 2 replies
  • 0 Bravos

Resolved! $35 Canada US 50 gb 5g plan with roaming

I’m on the above mentioned plan but when I reached Denver it’s only working on LTE even though my phone supports 5g can someone please help me because LTE the speed is too slow plus I also received the following message  

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PrabChahal by Great Neighbour / Super Voisin
  • 408 Views
  • 4 replies
  • 0 Bravos

Number transfer

My number transfer was stuck, but the losing carrier authorized it now and says public mobile needs to activate it. Can you please do this?

MoHand_S by Great Neighbour / Super Voisin
  • 253 Views
  • 4 replies
  • 0 Bravos

Resolved! Bulk SIM Order

I need to place a bulk Public Mobile SIM order. @ csagent @ Agent 

yukonrove by Good Citizen / Bon Citoyen
  • 294 Views
  • 4 replies
  • 0 Bravos

Resolved! SIM card not received

The estimated delivery date was 19th March but it's not been delivered passing way over the specified date.I tried to contact the CS agent many times but never available.All I wanna do is either get a refund or get a SIM card.

Siddd by Great Neighbour / Super Voisin
  • 186 Views
  • 2 replies
  • 0 Bravos

Resolved! sim card not received

It has been over 5 business days and still have not received my SIM card

Tim27 by Great Neighbour / Super Voisin
  • 265 Views
  • 5 replies
  • 0 Bravos

Resolved! Points transfer

I have multiple lines, can I transfer points from one account to another?

Lorne_Grant by Great Neighbour / Super Voisin
  • 206 Views
  • 1 replies
  • 0 Bravos

US and CANADA roaming data plan

I just bought a US and Canada roaming data plan. It started on March 27th. I'm in the US right now. I can't call or text or reach the internet, can't use data.

Runfast by Great Neighbour / Super Voisin
  • 758 Views
  • 8 replies
  • 0 Bravos

public mobile network not showing

I switched over yesterday and my service with public mobile (esim) is working.  However, i cannot see the network showing on my iphone.  I have removed my old sim card.Help!

AFERNS by Great Neighbour / Super Voisin
  • 219 Views
  • 4 replies
  • 0 Bravos

payment

My old card had expired and i have a new aard that im trying to register and everytime ii entr the information it keepstelling me that there i an error and to try again later  my services have been expired please hel me how do i refgiter my new card

Mamabear82 by Great Neighbour / Super Voisin
  • 174 Views
  • 3 replies
  • 0 Bravos

code to confirm transfer

Hi, I am not getting the code to confirm transfer of my cell phone to Public Mobile

Glen72 by Great Neighbour / Super Voisin
  • 153 Views
  • 2 replies
  • 1 Bravos

No reply from CS agent

It's simply incredible that CS agent doesn't reply my message since yesterday morning. Is it on the brink of bankruptcy or a fraudster company?

richardsmile by Good Citizen / Bon Citoyen
  • 182 Views
  • 3 replies
  • 1 Bravos

Resolved! is there an outage?

My phone has good 4G signal, but data is working or very slow. I am in Ottawa/Kanata area.

NickWang by Great Neighbour / Super Voisin
  • 237 Views
  • 3 replies
  • 1 Bravos

How to remove auto pay

I need to remove automatic payments from my account and also setup my account pin number , any one can help me

nfkhan by Great Neighbour / Super Voisin
  • 286 Views
  • 4 replies
  • 0 Bravos

Ported over but says no SIM

I ported over yesterday and I can receive phone calls/make phone calls ... but my phone does not show the public mobile network and it also shows no SIM.... but I installed an eSIM.Please help!

AFERNS by Great Neighbour / Super Voisin
  • 204 Views
  • 3 replies
  • 0 Bravos

eSIM on new phone

If I delete my eSIM off my current phone, can I reactivate it on my new iPhone 12? 

MeaganO by Great Neighbour / Super Voisin
  • 155 Views
  • 2 replies
  • 0 Bravos

Subscription start date

When I subscribe to a new subscription, does it start right away or when I receive my Sim card? Delivery generally takes a while in my area.

JasonNjason by Great Neighbour / Super Voisin
  • 159 Views
  • 2 replies
  • 0 Bravos

Resolved! Payment was taken 2x on different dates

Hi, My credit card has been charged 2x  in the amount of $38.08 each time.1st time on Mar 3 & again on Mar 22, 2024.I have requested for a free SIM card on Mar 3, received it several days later.I managed to activate it on Mar 22 and that was when I p...

NT9197 by Great Neighbour / Super Voisin
  • 312 Views
  • 4 replies
  • 0 Bravos

Receiving International Incoming Text On "Textless" Plan

I currently have a family member on an old legacy plan ($20 unlimited provincial calling). This plan doesn't include texting, but as we know, incoming texts are usually always included. If I send texts to their number, it works fine.However, they're ...

Wolfcore by Deputy Mayor / Adjoint au Maire
  • 531 Views
  • 7 replies
  • 0 Bravos

Port number didn’t complete can’t log in to get help

I switched from Bell to Public Mobile. The transfer automatically put in the new esim information in my phone cause me to lose connection to my Bell service. The transfer didn’t totally complete. Bell needs to send a text for verification to complete...

Hannahtjmom by Great Neighbour / Super Voisin
  • 181 Views
  • 2 replies
  • 0 Bravos

Not recieving text messages from Roger's accounts

Late last week I switched from Roger's to public mobile. Since switching, I have not been able to recieve text messages from Roger's customers.   The Roger's customers recieve my text messages,  but I dont recieve their replies. I have switched the s...

SMI97 by Great Neighbour / Super Voisin
  • 328 Views
  • 6 replies
  • 0 Bravos

US Roam-Talk Txt 3 GB Data(15d). I cannot purchase this add on.

Hi,I am trying to purchase this add-on US Roam-Talk Txt 3 GB Data(15d).  I have the available funds, and I understand it is a kind of two-way process. One has to purchase it from the bucket fund. However, whenever I try this it does not deduct the am...

Raj25 by Good Citizen / Bon Citoyen
  • 347 Views
  • 7 replies
  • 0 Bravos

Unable to Send Picture Text Messages

Hello,It's been over 5 years since I was last here, but I cannot seem to figure out how to send picture messages (MMS) ever since the new APN changes Public Mobile implemented. Attached are photos of my phone's current APN settings which allow data a...

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acernine by Good Citizen / Bon Citoyen
  • 689 Views
  • 11 replies
  • 0 Bravos
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