Get Support

Pack Your Bags – Public Mobile’s Trip to Mexico Contest is Here

Hello Community, We’re thrilled to announce an exciting contest to celebrate our new CAN/US/MEX plans. Get ready to spice up your travel plans because we’re sending a lucky winner on a trip for two to Mexico. Who’s Eligible? New customers who purcha...

[NEW] Important Update Regarding Recent Account Notifications

Hello Community, Due to a recent system issue, you may have received an email and/or text message incorrectly stating that your account is in suspended status. We apologize for any confusion this may have caused. To validate your account status, plea...

Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...

SIM not provisioned.

Waited 90 minutes for transfer of old service, tried old and new sim card, no luck what do I try next?

Getting Charged every Month from a service that I never used.

Dear Public Mobile,I hope you are well.I have been charged $40 from my Credit Card every month since May 2024. I want a refund since this wasn't my fault, and I was promised that the service would be cancelled. Also, I don't remember the phone number...

My subscription is currently on hold, but I have auto-pay

I am trying to pay with my MasterCard manually, it said it couldn't process. What's going on here? My card is working perfectly, just used today

Phone number transfer

I put in a request to transfer my number but my previous number is not active which is why am not getting any SMS messages to confirm. I was just wondering if you guys can complete this part on your end by contacting my previous carrier. Please & Tha...

Refund international minutes

Hi, could I have the international minutes forwarded to my account? The reason is that I can't use them to call the country of origin.

Slow data

Wondering why the Internet through public mobile is sio slow, it is always booting me out of what I am Doing, it drives me crazy

SMS not working

Hi, I changed my carrier to public mobile. it’s been almost two months but my sms is not working I am not getting any messages in my phone.

SIM card number differs from Current Phone Number.

My SIM card number on my phone differs from my Current Phone Number. I was able to able to change my Ever Safe number to the Current Phone Number, but am unable to change my SIM card number. Is there a way to?

Regarding payment

My friend changed the subscription for plan effective immediately. His old plan was renewed just few days back. How will he get back the credit?

New client

Can someone switch to Public online or do they need to go to a kiosk?

Not receiving incoming calls!

Hi guys!! I did a number transfer yesterday, but for some reason, I can’t receive incoming calls?

I couldn't view my previous payment history in Feb - September 2024

Hi,After I upgraded my plan, I can't view my previous payment history of my old plan. I need to download the invoices

account number

I cannot login to my account. please help

Data usage

My data is being consumed during my sleeping hours??

Refund

esim not compatible unable to active looking for refund of $26. When I try to log in to open a ticket and enter in the code emailed to me I get an error message.

Plan Cancelled

I canceled the plan, and now, two months later, I was charged for the canceled plan. When I log in, I can’t access my account. I would like the amount to be refunded. How should I proceed?

Auto Renew Not Working AGAIN

This is the 2nd month in a row that the auto renew hasn't worked. Has anyone else had this issue? And when I go to make a payment it's showing that I'm subscribed but I can't use my phone at all. Then I have to find a link to go manually make the pay...

Login issues

Trying ot log in to pay my bill because I can't find the email. It confirms by sneding a number to my phone & then glitches & just asks to do it again so I can't get into the accoutn section or passed this to pay my bill. Could use some help please!

Pixel 7a

Hi, it's me again. Still in search of a new phone and watching for Black Friday deals. I note Pixel 7 and Pro are on the whitelist. 7a is newer than these, so it is not on the whitelist. Will THIS one work in the States roaming? Does anyone know?...

can’t receive calls and send messages

I just joined and transferred my number from rogers to Public mobile yesterday. Only able to make outgoing calls , not able to receive calls, messages and not able to send messages or activate imessages. Please help. Thank you.

Third month free promo

Does anyone know how does the third month free promo applies .

Resolved! Referral code?

I activates my account yesterday and everything okbut I still cannot find where to put the code on my account. So, how to put in?

Change to a cheaper plan not available

I look after both my dads and daughters phones on 2 different accounts. My daughter I was able to change hers to a cheaper plan but on my dads, who I have been looking after since 2017 with the same plan the whole time, I can only upgrade it. He does...

Resolved! Referral code?

Resolved! Heed help to transfer my old phone number (former Telus Provider)