Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
Hi,My phone has stopped calling /receiving calls. I am still getting messages.My plan is active and I am able to use this SIM from another phone to make calls.Please help.
Data warning says I've used up 2.06 GB. I checked my account's subscription usage online, and it says 6.97 / 53 GB. What's the warning all about if my total limit is still a lot more, and my cut-off date is 3 more days, then the limit goes back to fu...
When others call the phone number of this providers phone they are immediately sent to voicemail. If they wait 5 seconds and call again the phone call goes through. Why is it going straight to voicemail, but the person is not in a phone call? Thanks
I’m using an iPhone 14 Pro Max on iOS 18.5. I recently switched to Public Mobile. I can send regular texts and use data, but I can’t send MMS (pictures). I get a message saying I need to enable MMS, but it’s already turned on in my settings.I followe...
Sunday, July 6, 2025 at 10:42 pm ESTPlease read the entire message before writing a response. As much information as possible is included so that anybody who responds will be able to get answers to their questions and not have to ask numerous, unnec...
Hi,I’m new to PM and I’m using the $34 60 GB 5G plan ,I was expecting a smoother and faster Internet experience due to its 5G, and it does show that when I was speed-testing, but when I’m watching streaming content like YouTube or Netflix it gets rea...
Went through the steps of setting up my new account to use my old phone number, opted for eSIM but when I went to load it I was unsuccessful, attempted it many times over 5-6 hours. Currently I am able to login and send a code to my email but it want...
Additional Info: Cookies and cache are not set to be cleared on any of the devices we use. Thanks for your replies, but I think I will just live with the minor annoyance.................................I transferred my husband to PM a year and a half...
Hi,I subscribed to Public Mobile 3 days ago. My texts and data are working but phone calls are not. I’ve followed all of the suggested troubleshooting including resets, APN, SIM refresh, my iPhone 14 is unlocked. I’m from Australia but I’ve changed m...
unable to continue past payment method. tried with Mastercard & VISA error message: Payment Failed! Please try again or use a different payment method.
Will the CAT S22 Flip phone work on Public Mobile now and after 3G is phased out ? Thanks https://www.gsmarena.com/cat_s22_flip-11141.php
Hi,I’m new to public mobile and on the app it says subscription expired even though I just paid in the activation process, (I did try to transfer my number, but somehow it didn’t work so I chose a new number )
my new subscription did not go through, please help
Hi , I am on Step 6 of setting, trying to port my existing number from Roger to Public Mobile but it fails while actviating my subscription. And it seems due tom some technical issue I didn't get QR code in my email. Any help is appreciated in this r...
just wondering how the speeds are once reduced. edited by computergeek541: changed category label (discussion in unrelated to how to use the Community website)
I got a message saying the something went wrong as I was trying to transfer my phone number from my old provider. What do I do now? edited by computergeek541: changed category label (unrelated to discussion about Community)
Hello I would like to cancel my activation that i took and payed yesterday and already charged on my CC I realized that i had a sim card that was working from my old phone and was still working. I just want to stop the process. When i log in the on...
i was able in the past to send a sms to my phone using the number@msg.telus.comformat but it dont work any moreis thre a new version of this or a phone setting that needs to be turn on ???please help edited by computergeek541: changed category labe...
I'm in Alaska. I have the usa.canada.Mexico plan. I am able to text, but phone calls 'end' immediately. Is there a setting that I'm missing? This also happened a few months ago when I was in Arizona.
I woke up this morning to find no phone calls work. Texting and data are fine. My payment is supposed to come off the card today.I restarted phone and reset network settings and still nothing.
How do I move my account from an iPhone 8 to and iPhone 13 Pro Max?
I redeemed rewards to obtain 3GB of additional data on May 25th. It is supposed to be good for 30 days so it should have expired June 25th. I am getting messages from Public Mobile that I am out of data effective July 3rd and it will not reset until ...
I just activated my public mobile and chose a number from their list of options.after doing this I requested transfer of my old number.in my account settings I had initially made a primary number and then it had an option for a business number. So I ...
so my previous phone was stolen and now i cant acess my account due to not being able to 2 step verify. and the email linked to the account is unable to be accessed without that number as well. how can i access my account and register my new sim with...
Hello I sent a text about a week ago requesting a gig of data but it didn't send so I sent another text and it did send. The text sent just now charging me for two gigs of data when I had never even sent any text requesting the second gig so I have n...
We just returned home from international travel. Our phone plans did not work while we were overseas. Now we are home and our phone plans are still not working.
Hi,I received an SMS stating that the 3G network in Manitoba will be shut down effective December 31, 2025. I'm wondering if this change will affect me. Could you please confirm whether my current plan or subscription uses 3G or 4G? Do I need to make...
Hi I’m in Canada and trying to make a phone call to Mexico. I have a Canadian US and Mexican plan. It’s says “this is Public mobile here sorry your call cannot be completed as dail” please check the number and try again”. I know I have the correct nu...
Hello,How can I obtain a copy of my incoming/outgoing records mailed to me here or on my account email for the month of March 2025. I can only view back to June 28 2025.Thank you kindly,Korri
