Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
Hi Team, I just moved over to Public Mobile and I'm having some difficulties with finishing my phone setup. As of right now I am unable to conenct to the Public mobile data network, and I am seeing two bars on my phone screen;1) says SOS only when of...
Honestly.. I've had it. I have 4 WORKING Public Mobile accounts.. this now being the 5th.the phone I have has had a public mobile sim twice before! as early as 2 months ago.BUT since now you are FORCED to use the app.. and it gives you "something ...
Recently signed up, but my number is still not assigned to my eSIM. I confirmed the authorization SMS from my previous provider within 2 minutes of receiving it. This was 18 hours ago and I have data, but can't make calls or send texts. Emergency cal...
Hi, I’m running into this issue. It’s been almost 5 hours and I still haven’t received the sms text for my phone number transfer. I see that under cellular my phone has turned off my old sim and turned on my new one. Should I switch back to my old si...
hi recently paid the Unlimited Provincial Talk, 90-day plan on credit card, after a little searching found the $19 ULCW Base Plan-1GB-4G shortlty after so switched to it. Question is will the first charge on credit card of 65.99 be refunded as the p...
Hi is there any way I can be reassigned my old public mobile number back
My Iphone is not connecting to the network, i have try resetting my network on my phone and I was hoping that Public mobile could restart my card sims? Im not sure what is yhe problem. My phone is not block by any other company, and in my setting the...
I lost access to my email and now I can’t sign into my public mobile account to add my new sim to my account. The chat help doesn’t work they keep saying they will walk me through it but don’t because what they ask my to do ends my chat and I lose co...
My data will not turn on? All apps say no Internet. This is an android operating system. I'm showing a connection at the top of my screen it says I'm connected but I'm not getting any access to the internet. The Wi-Fi works perfectly.
Hi, my phone broke and the repair store lost my sim card. I now have a new phone and new sim card and need to transfer my phone number. However I cannot access this option in the public mobile app because it requires two factor authentication with my...
My account is on hold because I couldn't afford it this month ,I received some money and have been trying to renew it ,for some odd reason it's not allowing me to
I am having this issue. Fido disabled my hotspot access because they’ve changed their plans to now requiring a phone call and subscribing to hotspot access for $5/month. They did not tell me this when reading out the features of this new plan so I op...
I’ve been with public mobile for about a week not and my phone has gone thought 8 gigs I told them that it was a service issue as the app states I used my phone services and only 600 mb of data I sent in 7 screen shots of my service and the agent eit...
Hello! I want my mom to join PM with me, but let's say for some odd reason she doesn't want to continue with PM and wants to go elsewhere; what are the steps to transfer your number from PM to the other provider - if possible?Asking here vs googling ...
When I call to pay, I'm asked for my 4 digit PIN, which I forget. So I try to log into My Account, but it says Unauthorized. I'm stumped.
Trying to enter my old provider account number and saying it has to be 13 digits when it is only 9 from Virgin Mobile. I could put the IMEI but says it can slow the process so would rather not do this. Any advice would be greatly appreciated.Thank yo...
So frustrated with Public. Twice now I’ve had a huge amount of data (more than what would have lasted an entire month) disappear overnight. I have had a cell phone for 25 years and this particular phone for 5 and never had this issue until I switched...
Just changed my plan from a Can US to Can US Mex and now I have no data. The renewal date was this morning and my payment went through. I made no other changes. I’ve been with Public Mobile 10 years. I have restarted the device multiple times and rem...
Hello,I recently switched to Public mobile and since the switch, I have not been able to send or receive sms messages . Can someone please helpThanks
I also am having trouble activating my canadian phone number.
I signed up for Public Mobile yesterday. It keeps telling me invalid phone number when I enter my 10 digit Canadian phone number to complete the activation. I had previously tried to transfer my number to PC Mobile, but they were having a system issu...
Is there a way my account can have Voicmail totally disabled and never cut in? I would prefer that callers get no answer rather than the ability to leave a voicemail.
Hi! I'm still waiting on my SIM card to arrive. I was supposed to receive it on Oct 28 but haven't yet. This is unbelievable, please let me know what's going on. Thank you, Mehv
I'm thinking of switching to a new carrier at some point in the future and was wondering what would happen to my unused points? Can I redeem them all and get a credit refund if I don't have a "next bill" to be discounted? Is there a fastest way I can...
I want to cancel my account and get a plan through Telus mobility. I am finding dealing with problem over the internet is too stressful. I tried customer support phone line but wouldn’t recognize my phone number. And yet, I receive texts with the sam...
I activated my eSIM and transferred a number from Telus.I received a confirmation SMS from Telus asking to confirm I had initiated a transfer. I replied yesI received a new confirmation SMS from PM that the transfer had been complete, and to please r...
My wife and I recently signed up for Public Mobile and have a Canada/US/Mexico plan. We are now in Mexico and connected to a local network but neither of us are able to make calls - we get a 5B1 error. However, we can receive calls, can send/receive ...
My previous carrier Chatr was also on eSim. Once I activated PM, It turn on the PM eSim and turn off Chatr, so I did not get the transfer approval SMS. I have Chatr turn on now and would like you to resubmit my number transfer.
I tried to transfer my number from Fido but never received confirmation.With the same phone, different esim, I can make calls from my phone number but am receiving no phone calls or texts and am unable to text also. I cannot confirm anything that is ...
