Get Support

Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...

Inundated with phone calls from unknown numbers

I have been unable to use my new service plan and SIM card because I do not have cell service where I live and did not know that Public Mobile did not support wi-fi calling. I finally had the opportunity to take my phone to the city but could not get...

How to Convert My Public Mobile Physical SIM to eSIM

Could you guide me through the process of switching from a Public Mobile physical SIM to an eSIM while retaining my current phone number?

“esim not installed”

something didn’t go right while installing your esim. click below to retry

Resolved! REQUEST TO HELP WITH SMS.

I've never been able the receive sms messages since i got my phone number. Calls and data works fine. I already checked smsc settings and changed the default app, but still no sms received. I believe my number might not be fully provisioned please he...

Lost Phone & access to email address tied to account

No longer have access to phone or public mobile account - no access to email tied to account - no customer service agent to contact, the chatbot is not helpfulneed to cancel subscription to public mobile

Need help for activation

Hello everyone,I'm from Germany and traveling through Canada and the USA. I'd like to activate my account, but unfortunately I don't have a Canadian credit card. I don't think anyone will give me their credit card, even if it's just for activation. M...

add-ons

Alex Where do you want me to post my answer to your message

Text and voice mails on PM number while using 2nd travel sim

I'll be doing some extended travel and plan to use a local sim in my Pixel 8. Does anyone know what will happen with texts, voice mails, or 2fa msgs when I've set the travel sim as primary? From what I can see here and in google help, i may be able t...

New Sim wont work

I inserted it in my phone, the app shows it as active. There is a number port from telus requested, but it says in the app that the new sim should have a temp number and data. The phone does not recognize it, I tried it in another phone and still do...

Delete an Account

When I signed up, my first activation didn't work. I used my personal email address and paid $25. I Couldn't get it to work at all, so I tried again with my work email and created a new account and paid $19. This second one worked, and I've been usin...

Resolved! Phone transfer error

I need help to get my phone working! Would someone please respond to my problem! I made an error entering my Bell Mobility transfer number and although Public Mobile sent me a text message welcoming me, my cell phone is not working. I cannot make no...

Deleted esim

On May 4th I deleted my esim to switch to a different provider as I must have wifi calling which Public does not support. My phone hasn't worked since then as I can not access my account to give a new provider my account number I do not have my phon...

Resolved! New Plan $39/80GB

I was having issues subscribed to the new $39/80GB plan. At this point what can I do in order to get this plan. Please Help.

Noise during voice calls

Hello, I am getting random noises during voice calls with public with what I can only describe as a "data burst" noise. This happens on the 5g and LTE networks, does not do it when I am in discord on a call. I just came over from virgin with the same...

Closed my account

Closed my account long ago but still my credit card is charged this is second time

Resolved! esim refund

I bought 2 esim by accident. The first one was on my old phone and was never activated, but my credit card got charged regardless. Any chance I could get a refund?

My plan says it includes unlimited minutes in US, but the terms confused me?

Here is my plan:Unlimited Canada, US & Mexico minutes and messaging plus unlimited international text and picture messaging?Here is the term:Unlimited Canada-wide minutes include calls made and completed within Canada. Roaming applies outside of Cana...

Activation

Good afternoon, I have a question: Last week I subscribed and created an account using email: xxxxxxxxxxxxxxxxx@xxxxxxxxxxxx. I ordered a physical SIM card. Today I received that card but I can’t login because I accidentally removed my Gmail account ...

I can not see the minutes from promotions accumulated by years

I can not see the 3 G + international minutes rewards that I accumulate from the promotions . Where they are ?

Terrible Speeds.

I am having terrible internet speeds and my location is BramptonThe phone is a Samsung Galaxy A14 5GI have run a few Speed tests and here are the resultsDown - 11.5 Mbps - Up - 0.55 MbpsDown - 5.76 Mbps - Up - 0.48 MbpsDown - 12.2 Mbps - Up - 1.49 Mb...

Cant recieve 6 digit code at old phone number

I can't log into my account because the 6 digit code is being sent to my old, disconnected phone number. How can I update the information in my account if I can't log in??

esim

My eSim won't activate. What can I do?

Resolved! Number Port

I have just registered with a new number. Now I would like my number from my old carrier to be ported over to my new plan.

Transfer a Quebec number to Public Mobile

Hello, I have a Quebec number from Rogers. I do live in BC now. Can I transfer that number to Public mobile? What's the process? Thanks

Static and drop calls

I have been having trouble with calls being dropped or the person I'm calling can't hear me (I can hear them fine) and/or they get a static like sound. I have a new phone Samsung S24FE. This has happened with both local and US calls and when I'm walk...

Problem making and receiving calls

I'm having an issue with receiving or making calls with my phone. I can text and receive texts. When I try to call someone, my phone shows it's calling but the person does not receive the call and my phone says can't connect. Same thing the other way...

Community

Forum Posts