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Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Ck_PM by • Public Mobile
  • 57924 Views
  • 173 replies
  • 40 Bravos

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update.  I...

A_CX_PM by • Public Mobile
  • 64358 Views
  • 179 replies
  • 32 Bravos

Resolved! accessing account

My public mobile is connected, cannot receive incoming calls.My husbands phone does not even show the new sim card.please help me 

robin16 by • Good Citizen / Bon Citoyen
  • 427 Views
  • 6 replies
  • 0 Bravos

Public Mobil self serve

My son used his smartphone with his account, that I pay for self serve and I want his number blocked from using it. The payment was $45.20 I don’t agree to this payment and he should be blocked from this feature 

Subscription expired

Hello,I signed up with public mobile in march 2025, it has automatically taken my payments and renewed monthly until August 30, 2025. It now says my subscription is expired and I must renew it. I have tried everything to renew and it says it is unabl...

Ellis925 by • Great Neighbour / Super Voisin
  • 264 Views
  • 3 replies
  • 0 Bravos

Data not working?

I've had my data not work in an urban city of 150000 people. It's happened twice in two days. I've never seen this except when I'm camping in very rural areas.Any ideas why this is happening? Thanks!!!

Karyathena1 by • Great Citizen / Super Citoyen
  • 203 Views
  • 2 replies
  • 0 Bravos

Resolved! No mobile data service

I've been receiving these notifications all morning. Is there an outage I should know about?"No mobile data service.  Temporarily turned off by your carrier for sim 1 "

CAustin by • Great Neighbour / Super Voisin
  • 544 Views
  • 7 replies
  • 1 Bravos

Resolved! Hi

Gave SIM card # no service been over a month still. O SIM card yet that I ordered need my phone working 

Primrose by • Good Citizen / Bon Citoyen
  • 420 Views
  • 6 replies
  • 0 Bravos

Resolved! Fraudulent text coming from my phone

Fraudulent texts coming from what appears to be my Public Mobile phone number are going to my son's mobile phone. The messages say I am in trouble and need his help. My son gets these frequently, his phone is with a different Canadian provider. How c...

JHPCornwall by • Great Neighbour / Super Voisin
  • 255 Views
  • 2 replies
  • 0 Bravos

US Data

Hi,@membersI have a Canada-US plan and I am going to the U.S this weekend, do I need to buy the US roaming add-ons or I will just switch the data roaming on?  

Jessie_James by • Good Citizen / Bon Citoyen
  • 571 Views
  • 10 replies
  • 0 Bravos

Resolved! Mobile data service outage?

Over the last hour I've been receiving "No mobile data service - temporarily turned off by your carrier" notifications. Mobile data goes on and off. Is it a known problem?

woodencloset by • Great Neighbour / Super Voisin
  • 217 Views
  • 1 replies
  • 0 Bravos

can't make provincial calls

I tried to call rogers to cancel more of my subscription since switching to mobile and the call won't go through.  I tried to call 1-855-775-2265 but receive a message that states call can be completed and to call *611.  I have the canadian, mexican,...

Scoobydoo1128 by • Great Neighbour / Super Voisin
  • 328 Views
  • 5 replies
  • 0 Bravos

Qr code inactive

Hi, My QR code is not active, could you pls support to resend the QR code or instruct me how to activate my esim

Lam_lam88 by • Great Neighbour / Super Voisin
  • 256 Views
  • 4 replies
  • 0 Bravos

Transferring data to a new phone

I require that the Public eSim card be configured to be receptive for data transfer to my new iPhone. The issue is very time sensitive. Please respond quickly with instructions. Thank you.

Alpine8 by • Great Neighbour / Super Voisin
  • 275 Views
  • 4 replies
  • 0 Bravos

Group text no longer working

Hi, I recently traveled internationally and since coming back my group texts are no longer working properly. Instead of showing as a single group conversation, all messages are splitting into separate individual texts. I’ve already reset network sett...

StephieC by • Great Neighbour / Super Voisin
  • 467 Views
  • 3 replies
  • 0 Bravos

Paying

I'm really stuck here. I've tried to pay my bill more times then I have digits! Network keeps saying payment failed? My account has always been set to recurring payment. This month.. That service failed.  Provider said insufficient funds? Well I look...

N-Mc by • Great Neighbour / Super Voisin
  • 258 Views
  • 3 replies
  • 0 Bravos

Resolved! International call to Austria blocked by Telus

I bought a 300 min package for international calls to place some calls to Austria. When trying to my call display shows the name of the recipient but then get I message that my call has been blocked by Telus and a message to call 611 (or *611). Neith...

Can’t receive the EverSafe Code

I’m trying to log into my account online and on the app but I can’t receive this EverSafe code because my phone was stolen. It first sends a code to my email address associated with the account, then sends a 6-digit code to the number I no longer hav...

Catzy_C1 by • Good Citizen / Bon Citoyen
  • 463 Views
  • 7 replies
  • 0 Bravos

Double Charge

For the past few years, I've been on a plan where I've been charged $126 every three months, for 4G of data a month. Despite the fact that my bank's online records show that I paid the $126 charge on July 5, my service was cut off on August 24th and ...

Dongguang by • Great Neighbour / Super Voisin
  • 375 Views
  • 5 replies
  • 0 Bravos

Resolved! Referral Code Not Valid

I signed up for Pubic Mobile today, my friend provided me with a referral code. When entered it said the code was not valid. No means of contacting a customer service agent. Could not create a ticket. Sadly it seems little works on this online platfo...

AlexG17 by • Great Neighbour / Super Voisin
  • 405 Views
  • 4 replies
  • 0 Bravos

3G network

I have received a message saying that my phone is using 3G(even though I have LTE 4G) and is shutting down in my area, and Public Mobile has teamed up with Telus. I currently live in Calgary, but my mobile plan is from Manitoba .Does this sound legit

Cosmos77 by • Great Neighbour / Super Voisin
  • 235 Views
  • 2 replies
  • 0 Bravos

New SIM wont activate

I just experienced the same issue. My credit card got charged and I selected my phone number but eSIM wasn’t installed. Now I can’t login as it’s sending a code to the phone number. I didn’t get an activation summary email either. I sent a PM to supp...

Fazel1 by • Great Neighbour / Super Voisin
  • 452 Views
  • 6 replies
  • 0 Bravos

Security

Hi there,wondering if anyone knows how to set up two factor authentication? Right now it sends a code to my cell number, but that’s not very safe nowadays, so do you know if Public Mobile has it set up to use an email code or a password keeper?

Cagill by • Great Neighbour / Super Voisin
  • 228 Views
  • 3 replies
  • 1 Bravos

New SIM wont activate

 This is frustrating.   I can't login to activate my new phone number and I need it for tomorrow.  It's super urgent.  I've been trying to get help for over two hours but keep getting disconnected

JoeyG1 by • Great Neighbour / Super Voisin
  • 311 Views
  • 4 replies
  • 0 Bravos

I want to port out

My subsciption is not active anymore and I like to port out my number to fizz mobile. Can I please recieve help. I tried requesting when system was active and it did not go through  

twinks by • Great Neighbour / Super Voisin
  • 256 Views
  • 3 replies
  • 0 Bravos

No Sevice

Hello, I changed from Bell Mobile to Public Mobile yesterday. On the public mobile app it says my account is active and Bell knows I cancelled my account there. However I do not have any service and therefore can’t use my phone without wifi. The chat...

Isabelle2002 by • Great Neighbour / Super Voisin
  • 469 Views
  • 9 replies
  • 0 Bravos

Two phones on same plan

I have added my phone and paid for the plan but want (need) to add a second phone which is for my wife. How do I do that and have them both under the same plan?  I haven't got to the part where I put the new sim card etc in yet.

BigBadLen by • Great Neighbour / Super Voisin
  • 345 Views
  • 3 replies
  • 0 Bravos
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