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Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...

Resolved! Text Message from Public Mobile May30.2025

I recieved a message saying PM was upgrading voice messages systems as of June 3rd. It reads :Your device may lose or experience a degraded voice connection. To help you stay connected we are teaming with TELUS to offer you exclusive savings with 5g...

Charge for using phone in Uk

I am going to the UK is there a roaming pan on public for that area ??

Regarding referral code

Hi everyone how do I contact an agent I have a question regarding a referral code I did input and I still haven’t received a credit of 10 dollars! If someone can help that would be greatly appreciated! Thank you

Recent PM Text

I was already nervous about bringing my business to Public Mobile because of the lack of available customer support. If it turns out my device isn't good enough to maintain reliable service on the PM network long-term, I'll take my business to a non-...

Account suspended

Hi all! My credit card processed the payment today. Recieved a text with verification code I did not request at 4am now my email and phone number are not even registering as valid so can’t sign in. Phone is sos only and service isn’t working.

i lost my phone

i lost my phone and lost access to both my account and email. how do i get into my public mobile account if i dont have all these. can i just use a new sim to recover my old number using a new account?

Resolved! Potential new customer curious about PM reception in basements - Niagara Region

Hello, I just wanted to ask how is the PM reception in basements (for anyone that works or lives in one). I live in Welland, ON and I have an Aunt that lives across town. She's with PM and has no signal issues, but then she lives in a regular house, ...

No option to pay

I went to pay for my subscription and there is no option to pay on my app or on the internet. How do I find it lol. Please and thank you

End subscription

How to end an active subscription ?

Resolved! Rewards down from 5% to 3.7%

Both me and my wife are on the 90 day 9gb $57 plan and since about March 2025, both of our plans are earning 2.10 reward points whereas they were earning 2.85 in all previous renewals. Have the rewards been downgraded or is there a glitch?The differ...

Scam?

I have received the following message: Hi mom, my phon.e went for a swim in the bathroom lol... It's water damaged. I had to get a new sim. Text me on (and here is the phone number). I thought it was my daughter and sent the text to this phone number...

Changing cell phone number from my old iPhone SE to my new iPhone e16

The iPhone E16 does not have a physical SIM card and my cell phone number did not transfer over during setup, I received a message that I must contact Public Mobile. Can you help with with this please?.

Resolved! not receiving my 50GB Data

Hello everyone,For months now, since I changed my plan to Add Data, I have never received mobile Data on my phone, and the same is true for my son. I am currently paying for services I have not been getting for months now.Please assist

Wrong phone number

I have not been able to activate this account that i have been paying since January because the phone number is incorrect, therefore the code you are sending goes to a wrong number. My number is 780-xxx-xxxx. Please give me a call as my wife’s accoun...

Transfer of second line shut off my primary number

I tried to transfer an older (2nd) line from another provider to my Public Mobile account, and my primary (current) Public Mobile number has disappeared, and my service has gone offline.Now I'm not sure what is happening with the transfer of the 2nd ...

Requesting Refund for eSIM Charge After Device Switch

I recently switched to a new phone and had to pay for a new eSIM, even though I already have an active subscription with Public Mobile. There was no option provided to transfer my existing eSIM to the new device without being charged again. This char...

How to cancel or leave Public Mobile?

I'd like to cancel my contract on Public Mobile as I'll leave Canada. How to do that? Can I do it by app or browser?

International Calling - Outgoing Calls From China

I have international calling to China. Can I make calls back to Canada or to China, while IN China?

downgrade from 27$ plan to 15$ plan

HI,I can't see the 15$ plan when trying changing plan for my kid from 27$ plan.so i created a new account and tried to transfer his phone number but it refuses to transfer.some assistance plzThanks

Phone call outside of Canada

Is it possible to receive call outside of Canada?

Resolved! Network upgrades

I just got a text from Public Mobile saying they are performing network upgrades and my device may experience degraded or no service after June 3, and gives me Telus promo code(that is only valid if I activate a new device). Any ideas what these netw...

Sim not received

Hi, I have ordered a sim card about 2 weeks ago to activate a new plan. Still haven't received it

Resolved! No service

Hello,I am unable to to make or receive phone calls and have no internet. I turn off and on my cellular plan, and restarted my phone. Same issue.Any suggestions how to fix the problem?

Help

I can't get into my account without my phone text verification which I can't receive the text.I can't receive calls or text messages.I had transferred my old number lucky to public mobile.

Cannot recieve Code to activate. keeps being texted to land line

I can't receive text from a land line

Old voucher issue?

Hi,I have a large number of vouchers purchased by the organization I work for in 2023. These vouchers no longer work when trying to add the money to the phones that are already being served by Public Mobile. Who would I contact, or what should I do, ...

Resolved! This is scary...

I have four Public Mobile accounts, for the myself, partner and kids. I have $18 in reward points that I want to redeem in my account. However, if I click on that link, a new page opens; the rewards page. But surprise: I am taken to the rewards p...

My Visa card needs updating

I have a new Visa card that needs to be updated.

Payment Date

Hello , is there anyway I can change my subscription payment date to the first of each month instead of the 30th? (which it's at now) Because I don't get paid until the first and it drives me crazy going without phone service if I am too broke to pay...

Service suspended even though I'm on a subscription and I can't even make payment

I am livid. My subscription renews today. I go to make a call and I can't. Says my service is suspended. I call *611 and I can't even pay through that. The app doesn't give me the option to pay at all! No where does it say in thr app that I'm s...

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