Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
Is it possible to use my points reward to increase my remaining data?
I am 5 days into my current plan. I want to change it to one that includes Mexico. It is $5 more than my current one. If I change now, do I pay $35 now, and get a new renewal date, and the money i paid 5 days ago is gone? or is there some kind of cre...
Searching . My account.. how . Where ?
I was billed for an automatic top-up which I was not aware of. I’d like to deactivate this automatic function and ideally be reimbursed for a service which I did not willingly and knowingly order
Hi there,i yesterday just before my phone plan was scheduled to renew i purchased a better plan with another provider. When i try to port my phone number from public over it gives me an error message that this number is not tranfferable. Can anyone h...
Hello, I have a legacy account with 23 friend referels. I was charged the full amount of my plan. (35$) My points did not apply to the transaction. I also noticed that I have had the problem for the last few months without noticing. Please help recti...
I cannot use my Data in US though my Subscription includes Canada-US-Mexico call/data. What should I do?
Try to call to Canada from Mexico and operator told me call can't be done???…I have an iPhone SE and canada-usa-mexico plan
I'm new to public. Been with for almost a month. Can't seem to get the rcs chat feature to work. Everything that has to be on is on. Keeps saying verifying phone number. It's been doing that since I switched to public. Tried everything the others hav...
I just signed up with Public Mobile, but I wanted to disable the subscription feature and just top up my phone manually. When I go into settings and try to disable the subscription, it makes it sound like I’m getting rid of my whole plan. They say ...
Hello! I've completed all the steps to port my cell phone number from Bell to Public Mobility. When do I put the Public Mobility sin card in my phone?
I upgraded my account several months ago. I am not getting 5G service
Hi allI am traveling from Canada to Istanbul, Turkey and my phone is e sim.1) Should I get a physical sim or will e sim stay connected?2) Will my internet data and roaming/service stay or will it not work?Otherwise I may need a Fido or Telus sim card...
i made a new email account and joined the community as i lost my email i signed up to and can't remember it i can verify my account np just need someone to email me to verified it thanks
Hi, I'm trying to transfer my old number and was told to wait for a 6 diget number to be texted to me. I waited, hit the resend button and still nothing was sent. What do I do now?
I am on a plan with 40 gb of data which I do not need. I want to go down to a lower plan but need to know if voice mail and call display are still included in that plan? it's not listed in calling features so I am wondering if that is the reason w...
Hi, I signed up and never got a SIM. No one is responding to my requests for service, what am I meant to do?
Going to Florida for close to a month shortly. I have the $35, 75gb plan from Boxing Day. The plan states Data within Canada, US and Mexico. Unlimited Canada, US and Mexico wide minutes and messaging. My question is do I have to do anything to the ph...
HelloI have a PM number, it is suspended due to expired Credit card.I cant remember login, password, etc.I need help/guidance to reactivate the number,Thank you
Hello! I paid for a prepaid Public Mobile SIM and received a Koodo SIM in the mail. I have an email confirmation for the purchase of a physical public mobile SIM. The Public mobile app says SIM card not valid. are Koodo cards supposed to work for Pu...
Hello,I have an iPhone 13 and is on the 20G Canada-US-Mexico plan. I’ve have my cellular turned on, but when I’m out of wifi range, the data is not connecting. I tried turning wifi off, but still doesn’t work. The only way to have data working is ...
How do I manually port my phone number from public mobile to freedom? My SIM card was thrown out
Is anyone else having issues with the network? My issue is not being able to make or receive calls and texts. If so, how to fix the problem?
I’m currently at Public Mobile Customer, however I recently tried Lucky Mobile as my account had gotten hacked now I chosen to go back with Public Mobile and my eSIM, which is visible under my account is not working, so I currently have a paid accoun...
Signal disappeared on Iphone. Was working fine 2 hours ago, but suddenly no service.Iphone just has SOS. Replaced SIM on another unlocked phone and issue persists.Has my # been stolen? Please help.
Are calls on this plan only while in that country. For example if in the us I can only call us numbers?while in Canada can I call us and mexico numbers?tganks
I can't log into public mobile due to not being able to confirm the security code. Is there a way to receive it thru my email instead of my phone number? I can't get the code thru my phone number because I haven't been able to download the ESim yet.
I am a current subscriber. I got a new phone today. I cannot use my app to get a new esim card. Every time,I open my app, it always let me to choose plan first. I am already a subscriber. I only neet to get a new esim cardfor my phone. Please help m...
Hello, My brother had his card on my account as he knew. My brother confused himself thinking that public mobile is something else as I had told him public mobile is under Telus. He called his bank and made a complaint of these payments with Scotia a...
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