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Forum Posts

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update.  I...

A_CX_PM by Public Mobile
  • 1411 Views
  • 34 replies
  • 5 Bravos

Resolved! unregistered sim \ no network connection

just spent the past five days trying to connect to Public Mobile. i've tried everything suggested to me through Community but nothing is working. i keep getting errors \ unregistered sim and no network connection.what is the problem? 

Trevor55 by Great Neighbour / Super Voisin
  • 193 Views
  • 5 replies
  • 1 Bravos

Resolved! Transfer (Port) number from Rogers

My aunt had a landline with Rogers and wanted to move her number to a cell phone to take to long term care. Rogers claimed that they couldn't transfer the number out, so I got her a Rogers cell plan. I'd like to change that to a less expensive plan (...

kathc by Great Neighbour / Super Voisin
  • 195 Views
  • 5 replies
  • 1 Bravos

Resolved! Purchased Phone Do Not Have Tracking Info/Receipt

I placed an order for a phone recently. I did not save a receipt if that option had been provided, and I do not have the ability to track my order. How should I proceed as the process is a little anxiety inducing. Thanks

Resolved! Free International calling minutes

I have been using the PM offered international calling minutes. Having so much of my minutes left under my account, I still cannot make calls now. I wish I could speak to a real customer service rep from PM to solve the account issues. PM, please hel...

Query by Great Neighbour / Super Voisin
  • 318 Views
  • 8 replies
  • 0 Bravos

Resolved! PUK and SOS

My son has been unable to use his phone for a few weeks.It says Enter PUK on one screen (what is PUK?)and SOS only where Public Mobile is.  He doesn't know what he did to get put in PM jail How do we get outta jail?

Screenshot 2023-01-09 at 8.40.28 PM.jpeg Screenshot 2023-01-09 at 8.40.42 PM.jpeg
marspice by Good Citizen / Bon Citoyen
  • 235 Views
  • 4 replies
  • 0 Bravos

Resolved! 50 outgoing texts

I have run out of the 50 outgoing texts but have 1000's of minutes left and lots of data in the $13/month plan still. How can I get more outgoing texts added??? There is no add-on option that does this except upgrading my account it seems to the $35/...

My account

Hello my recent bill was much higher than normal. Checked and plan had been changed without notification or authorization.  When sent request for reason and credit of funds was told it was billed correctly for the plan.  Wanted to know how the plan s...

Bradpotter by Great Neighbour / Super Voisin
  • 108 Views
  • 4 replies
  • 0 Bravos

Resolved! Porting

Can I add a second number to my existing public Mobile phone? 

Resolved! 4G service

I understand 3G service is being phased out over the next year. What will happen to us on a 3G service? Will we have to upgrade to 4G or our phones wont work? Thank youBob

jagrl1942 by Great Neighbour / Super Voisin
  • 225 Views
  • 5 replies
  • 0 Bravos

Resolved! Internet connection

I cannot access the internet with my iPhone SE. I have internet thru my home network so I know it is not my phone, but I cannot access the internet away from home. I live in Calgary, so I think it should be easy to get a connection in this city. My "...

TSK by Good Citizen / Bon Citoyen
  • 412 Views
  • 15 replies
  • 0 Bravos

Resolved! My account number

I need to know my account number where can I get?

Chabe2023 by Great Neighbour / Super Voisin
  • 267 Views
  • 16 replies
  • 0 Bravos

Resolved! Cancel Account

Due to the death of my husband, I need to cancel his cell phone plan with Public Mobile.

EWPerih by Great Neighbour / Super Voisin
  • 190 Views
  • 5 replies
  • 0 Bravos

Not getting phone calls

My phone calls do not come through so I can pick them up and do not go to voicemail. 

Brittani by Great Neighbour / Super Voisin
  • 132 Views
  • 6 replies
  • 0 Bravos

Resolved! Change email address on the account

I recently changed email providers and need to change the email on my account.  I can’t log in because it’s the old email.  How can I do this?  Spent the last few hours trying to get assistance from public but no further ahead. 

venedam by Good Citizen / Bon Citoyen
  • 301 Views
  • 15 replies
  • 0 Bravos

Payment

I can’t get my BMO card to work anymore

Tamra72 by Great Neighbour / Super Voisin
  • 150 Views
  • 4 replies
  • 0 Bravos

Phone use in Barbados

Is there an add on I can purchase so that I can use my phone in Barbados?

Lalo9 by Great Neighbour / Super Voisin
  • 216 Views
  • 11 replies
  • 0 Bravos

Resolved! Switching my email

How do I change my email I can’t seem to get in my old email so need to change it 

Felix5 by Great Neighbour / Super Voisin
  • 141 Views
  • 4 replies
  • 1 Bravos

Resolved! Boxing day deal....

I just ordered a Sim card today Jan 9 2023,  It will take a few days to get the card... will I loose the deal? I got 2 cards coming one for me and one for my wife

Cyberman by Good Citizen / Bon Citoyen
  • 296 Views
  • 6 replies
  • 0 Bravos

Resolved! Setting up account

I need help setting up an account.  I created my profile however I'm still not able to set up the account details

KalistaR by Good Citizen / Bon Citoyen
  • 429 Views
  • 21 replies
  • 1 Bravos

Resolved! Compromised Credit Card

My credit card was cancelled due to being compromised. I don't have my new card yet, and won't before my payment is due. How can I ensure that my account does not get suspended while awaiting my new card? I do not have another credit card.

tgoodkey by Great Neighbour / Super Voisin
  • 180 Views
  • 7 replies
  • 0 Bravos

Resolved! 100 Minutes Canada-Wide Talk

I have plan with 100 Minutes Canada-Wide Talk. By mistake i did purchase add-ons 500 min Canada-Wide Long Distance. If I use during billing period my 100 min. will I be able to make local calls (i.e. using 500min.) Thank very much for the response.

bella23 by Good Citizen / Bon Citoyen
  • 168 Views
  • 6 replies
  • 1 Bravos