Get Support
cancel
Showing results for 
Search instead for 
Did you mean: 

Forum Posts

Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Ck_PM by Public Mobile
  • 11098 Views
  • 107 replies
  • 27 Bravos

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update.  I...

A_CX_PM by Public Mobile
  • 22046 Views
  • 181 replies
  • 24 Bravos

Subscription Change

Hi,  I have change my subscription plan before renewal but it didn't  change on renewal date.Please let me know how what can I do. I have check my payment history it was showing older plan charges. @Moderator 

Vlad_833 by Great Neighbour / Super Voisin
  • 116 Views
  • 1 replies
  • 0 Bravos

SIM card

Hello I ordered SIM cards to switch to your phone company 2 weeks ago and I have not received anything could someone get back to me about this.Gabbys

Gabbys by Great Neighbour / Super Voisin
  • 138 Views
  • 3 replies
  • 0 Bravos

@

#

Thinker by Great Citizen / Super Citoyen
  • 804 Views
  • 7 replies
  • 1 Bravos

Subscription change

Hello,I have change my current subscription to 4G .Before my renewal date but still  I can see my old plan.can you please help.

Vlad_833 by Great Neighbour / Super Voisin
  • 176 Views
  • 4 replies
  • 0 Bravos

New Plan

Just noticed a new plan posted, $24 for 4GB of 4G. 

Screenshot 2023-12-19 at 5.33.59 PM.png
kb_mv by Mayor / Maire
  • 660 Views
  • 14 replies
  • 5 Bravos

Resolved! Old rewards, immediate change from 90 to 30 plan

Has anyone on the old rewards recently done an immediate plan change from 90 days to 30 days? Could you share what happened to the rewards? Sorry, I'd like to see an anonymized screen shot of the payment history, not interested in speculation...)Here...

saturna by Good Citizen / Bon Citoyen
  • 392 Views
  • 12 replies
  • 0 Bravos

USA roaming

What’s the difference between the $15 and $30 add on

May4 by Great Neighbour / Super Voisin
  • 125 Views
  • 2 replies
  • 0 Bravos

Resolved! New sim for 5g plan?

Hi,I just switch to a 5g plan and my phone does not see it.  I have a Samsung S20 FE 5g unlocked (bought at Costco, so was never dedicated to a network).  I tried to find some info on how to get it but could not find a definitive answer on how to get...

micagagne by Good Citizen / Bon Citoyen
  • 498 Views
  • 13 replies
  • 1 Bravos

Resolved! Your services are on hold due to the expiration of your subscription.

Hi PM,I have been a customer for several years and have always made my monthly payments. I received an SMS message today notifying me that "Your services are on hold due to the expiration of your subscription. If your services are on hold for more th...

Iram by Great Neighbour / Super Voisin
  • 191 Views
  • 4 replies
  • 0 Bravos

Can't receive SMS texts

my sister signed up with public mobile, for some reason her services work except she she can't get SMS text messages and we can't contact customer service.

Tiffany12 by Great Neighbour / Super Voisin
  • 121 Views
  • 2 replies
  • 0 Bravos

Esim? Customer service #

I'm switching from Bell to Public -Canada /US not sure if my phone will be compatible with esim or if it's better to try to pop into  a store  to find a regular SIM. Would like to talk to a customer service rep and have my questions answered  Help

AngA by Good Citizen / Bon Citoyen
  • 132 Views
  • 3 replies
  • 1 Bravos

Wrong number to port in

I typed the wong number to port in during the activation process. Now I cannot even log into account. How do I get hold of the porting team to re-start the process?

Pixel 7 keeps switching to 3G

Ever since I switched to Public Mobile from Koodo, my Pixel 7 keeps switching from 5G down to "H" or "H+", seemingly at random. When there is not a good a 5G connection, I would expect it to drop down to 4G/LTE, not 3G. Is this a known issue and is t...

hmnd by Great Neighbour / Super Voisin
  • 256 Views
  • 5 replies
  • 0 Bravos

Resolved! How can I gain access to my account?

I hadn't logged in in probably 5+ years, and now I want to make changes to my account.  I do not remember which email I used to set up the account.  It was definitely pre-Ever safe.  I have the phone in hand.  I can receive OTPs to change my password...

Phil1234 by Great Neighbour / Super Voisin
  • 124 Views
  • 2 replies
  • 0 Bravos

Rewards

How do I know how many rewards I can gain from the activity in community?

Gwanzi by Great Citizen / Super Citoyen
  • 273 Views
  • 3 replies
  • 0 Bravos

What's the easiest way to see data usage for a 90 day range?

I've got the 90-day subscription going and it's been fine but I was wondering how much data I actually use over the last 90 days? When doing a "usage history" inquiry, there is no specific "data use" only filter (or Texts or incoming or outgoing for ...

-LukeKD- by Great Neighbour / Super Voisin
  • 164 Views
  • 2 replies
  • 0 Bravos

Subscription Change

Hello, I just transferred my phone number to Public Mobile, less than 1 month ago. When I signed up, I got the 40GB plan for 34$/month. Now, the same plan offers 50GB. Considering I literally just joined Public Mobile, can I get the 50GB plan? I know...

Claudepoirier by Great Neighbour / Super Voisin
  • 298 Views
  • 9 replies
  • 1 Bravos

5g slower?!??!!

Did the upgrade from 3G to the 5g 100gb package. Speed has gone from about 3 mbs to less than .5. My wife is in 3 g and still works ok so not likely the network. Help! I have my iPhone 13 set to 5g auto. 

publicsteve1 by Good Citizen / Bon Citoyen
  • 198 Views
  • 3 replies
  • 0 Bravos

^

%%

Thinker by Great Citizen / Super Citoyen
  • 377 Views
  • 7 replies
  • 1 Bravos

Want to use previous SIM and login

I'm trying to move back to Public Mobile. I kept my previous Public Mobile SIM card. It won't let me login to my account, and it says my SIM is already in use. Please help. I need to get away from Rogers AS

Alex820 by Great Neighbour / Super Voisin
  • 271 Views
  • 9 replies
  • 1 Bravos

Wrong plan

Hi, my question is this, I took the wrong plan for my phone which can’t use 5G data, is it possible to get a refund for that mistake ?

Vinlab1995 by Great Neighbour / Super Voisin
  • 191 Views
  • 6 replies
  • 0 Bravos

STILL NO REFUND FROM BLACK FRIDAY

ANYONE ELSE STILL HAVE NO REFUND BACK FROM THE BLACK FRIDAY SALE…. This has got to be the worst customer service ever. And honestly going on 4 weeks is unacceptable. 

BRenda18 by Good Citizen / Bon Citoyen
  • 460 Views
  • 16 replies
  • 0 Bravos
Need Help? Let's chat.