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Judi2023
Great Neighbour / Super Voisin

How do you cancel a subscription upon death

2 REPLIES 2

Meow
Mayor / Maire

You will have to open a ticket and provide death certificate as proof.
Another way is to toggle 'subscribe' switch to off.
Another way is to transfer phone number to another provider.

Socrates8567
Town Hero / Héro de la Ville

Hello.

Please contact customer service directly.

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

However, once the bank has been notified, all purchases from that moment are stopped from going through. That, in turn, will create a stop payment and that, after 90 days of inactivity, will automatically close the account.

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