Hello Community, On October 1, you may have received a text message incorrectly stating that the payment information on your account has expired or is outdated. We encourage you to visit My Account to verify the payment information on your account i...
Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
I tried several times to switch from esim to sim card and I get stuck on the last step #6. Also I can't cancel the subscription. This app is a disaster. Can someone help on this?
I want my payments to charge through on the first of each month. Is this possible to adjust? Or does the 30 day payment cycle negate this? Thanks to all in advance.
Cant login, system asking code sent to email when i complete this task its asking for Code sent to my phone which i have no access at this moment. In instructions to reset password its saying either or but not both for otp
I can't seem to receive picture messages but I can send them, upon receiving picture messages it just says that one or more media attachments have been removed.
Hi,Just logged in to grab the $34 50GB plan and decided to see what rewards we have gotten after being transfered from legacy lines but after checking one account none of the others can aceess the site, it just keeps giving me the first accounts' inf...
We had signed my daughter up to a plan and then my wife and I transferred from Telus to Public. We had put all the numbers under one account, but realized after that only one phone was actually working. Now we cannot retrieve two of our numbers. D...
I am transferring my Public Mobile number to other provider. I have received SMS from Public Mobile and I have replied "Yes". But my number has not been transferred. It's been more than 5 hours. Can you pls release/transfer my number?
I can log in, but am stuck at a preactivation screen for some reason even though I already have an active number and was previously able to access my account before the switch over to EverSafe. Can this be reset? How can I access my account?
Hi, I need help with completing my subscription and setting up my phone/transferring number. I've completed until Step 6, but now stuck in the app because of an error with the subscription. Thanks
Looking to change my subscription to $29, and then I am warned:"Additionally, data add-ons associated with your current subscription may become incompatible if you change your subscription."What the heck? Why don't you just TELL ME IN ADVANCE what wi...
Hi there,I’m a new customer and just signed up for the Canada US plan. I have an iPhone 11 and was able to install my esim but my data isn’t working or my cellular (I’ve turned off my wifi), even though it’s showing like I’m connected. I tried to log...
When I try to call out it says call failed
My brother wants switch from Telus to Public mobile. He needs data. How can he do it? What's the process? Thanks for answering Champa
Hi I am trying to complete my activiation and when I put in my phone number to transfer it says it is not a canadian number even though it is. I am not with Koodo I'm currently with Virgin Mobile and when I try and chat with a live agent I just get ...
Good Afternoon,Switched my daughters phone and her number and plan did not transfer over. Let our subscription run out and just repaid and subscribed to a new plan but she does not have a SIM card. So she has a plan, but no SIM and her texting and ...
Hello, I recently switched to Public from Freedom. I followed all the steps for the number transfer and I can't get it to work. I made a ticket regarding the issue a couple of days ago and the response I got was the same exact step by step guides and...
HelloI have not been able to use my add-on us roaming data/text. I have switched to T-Mobile and AT&T... but when try to call out message indicated my plan is not ... But in fact, I have paid for it. I tried with two different phones, the same... N...
Can I get text messages from eg. What's app while in Europe?
Cannot Register . Error xxx
Hi,Just wondering if anyone knows if the old $15 subscription plan with the included 250MB data is grandfathered for those of us that are still on it. It was too complex of a question to ask the PM chat bot...Thanks!
Hi good people!Signed up for a promo plan. Paid using online and continued to port over number. Koodo sent me a msg asking to confirm porting - I replied back Yes. All was good.Then my phone isn't sending/receiving calls. The website is giving me 'Fo...
Hi i would be interested in knowing how much data I use per month. I see PM gives a day by day summary for up to 90 days but i would just be interested in a monthly total going back a couple of years.Anyone know if that is possible?TIA
Hello, I would like to port over my son's number to PM but can I not just do that under my ID? Do I really have to create another ID and password for another line? Thanks Steve
Why $15 plan is available only for new activation?PM seems to want existing customers to pay more or moving to other providers.
My rewards are gone too. I got charged $30 instead of $20.My rewards were:Autopay reward $2Loyalty $5Refer-a-friend $3Plan is $30, minus rewards it's $20 plus HST.The old rewards didn't get converted and didn't get applied.
I added top up to my account but still can't make calls
I just changed to the 5G Canada/US Plan online. The payment has gone through, but my mobile phone didn't update the new plan information (still shows the old plan information). Help from anyone please.
Post moved as OP removed the question of the post, blank post
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