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Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...

Resolved! Ported in from Virgin, can't send SMS but EVERYTHING else works: calls, data, incoming SMS

Anyone have experience with this? I also have zero signal bars on my iPhone. Using an eSIM.

34 plan with 50 go

I just saw the new 34 plan now comes with 50 gb unlimited data afterwards, a while ago l got the 34 with 40gb, just wondering if it’s worth my time switching same price

Porting

Good morning, received my SIM card yesterday morning.Put it in my phone Thought I did everything I needed to do. Transferred my number From koodoo. Been over 24 hours.My number is still not ported. I can only use wifi for email. No calls in or out no...

Drop Calls

Has anyone experienced their phone drop calls randomly? I have reset my phone many times and it has not changed the issue.

$15 plan no more unlimited incoming calling?

I just check my subscription, it shows all the features what this plan included. it used to show it has unlimited incoming calls minutes. But now it disappears. So I go to the official website and check it again. Oh no. it has no more this featur...

would like to change plan to 24buck 4gig 4g plan

I would like to get an account, is the only way to do this is to set up an additional account and use a secondary email and a new phone number? After pm took away 7 bucks of discounts, looking to try to still get some value out of this service. i do...

GOOD NEWS! FIDO PLAN 50gb/$29

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Poor signal

For the past three. months I am getting very poor signals on my iPhone 8 Plus, only one bar. Sometimes the other party can't hear my voice at all. Why is this happening?

Resolved! Call quality from 5G to 5G/4G (different carriers)

Hey,Hope y'll are doing well! I noticed 1 thing & I wanted to ask you guys here, do all of you notice the call quality from PM 5G to other carriers, irrespective of the gen they are using (4G or 5G) I have noticed this a lot, considering my friends h...

Resolved! I bought a Nomad eSim card for Europe -- what do I need to do to prepare my Public Mobile phone?

I bought a Nomad eSim card for a trip to Europe in April'24.What do I need to do do to prepare my Public Mobile phone to work AOK with the eSim card? Do I need to unlock it or anything else?Thanks, Mark

5G not showing as option on S20 5G

Hey, I know this question has been asked many times but still doesn't answer my question.I was on Rogers and moved to Public Mobile recently. When I was on Rogers, I had the 5G working fine, but when I switched, I only have the option to select LTE o...

Porting from Citiphone Issues

Hi, I'm trying to port over a number from citiphone to PM, but I never received a text from Citiphone asking if I was trying to port the number over. I waited an hour and a half and no text ever came through. I went online and read that Zoomer (whi...

Resolved! Can/USA plan data issues in USA

Very frustrated as I cannot access cellular data in the USA. I have a Canada / USA plan and it connects to the network for calls only. I ensured that cellular data is on and have updated the APN and multiple restarts with no luck. Had to stop at T...

Resolved! Porting issue

Any way someone can send me a number to call for Porting issue. I did everything right including reseting phone. It's been over 5 hrs now. Data works on my phone when turning off wifi, but still no way for me to make/receive calls as Fido has alread...

Resolved! Will Public Mobile surprise us down the road?

This is what I am hoping from Public Mobile. When all current customers saw the awesome BF deals that were only for new customer activations there were a lot of complaints here in the community about why not us too. Eventually, current customers did...

Can't send text pictures, can receive pictures and send & receive text messages

My Samsung GT-S7560M has stopped being able to send pictures by text message. It will receive pictures and will send and receive texts. This seems to have happened spontaneously. I’m in the middle of the billing cycle. Anyone have any suggestions...

Resolved! Will the new 5g plans work with an LTE phone

I switched subscription for my phone which supports 5Gbut also my wife’s subscription which only supports up to LTEis her phone going to have any issues?

Bad sim card

Switching from koodoo to Public. Got my new sim card and tried to activate but no connection. Got a ticket for help and was contacted. The person reset on his end twice and told me all should be well but - no service. He then told me to put the sim c...

Can't transfer Koodo number

Gets stuck during activation. Help.

Sim card not working

Hi so I just switched to Public Mobile.I received the sim card in the mail. I followed the instructions and responded YES to the sms about transferring my phone number. After that, I wasn't given any other prompt and this is where I think i might hav...

Canada-US Phone Plans Limited Time Offer - $ 40 for 75G

Does anyone know how long this offer is going to last? I am currently in the States, but can't update subscription until I get back to Canada in April. Will that offer still be available?

Forgot to number transfer

I forgot to transfer my old number from Fido and set up a new one. Is there a way I can request to have my old number transferred still?

Problems

I just got my Sim yesterday and signed in everything seemed fine. Today I have no service and can't log onto my account. Tried calling 611 and it says my account has been suspended, I have $0 balance in my account and need to add $ to my account. Not...

Porting number

I am trying to port my number from freedom mobile and I didn’t wait for the sms message from them and I replaced my SIM card with public mobile already. How can I get the message from freedom mobile now? Public mobile keeps asking for 6 digit code fo...

Resolved! Currently on koodo, do i need new sim card if switching to public mobile?

I currently am on a koodo plan, but its quite expensive so i want to switch to public mobile, but my phone doesnt support esim, so i want to know if i will be able to use PM with my current sim card or if i will have to get a new sim card from public...

Resolved! iPhone to Android group message download failed

Hi everyone, I'm having issues downloading group messages that come as MMS from iPhone to Android of late. I have a galaxy mobile & have my Mobile Data on. After a few seconds, it says download from "number" failed. Has anyone faced this issue before...

I'm trapped between login and a not working screen, please help

I think it is because I entered an IMEI number instead of my Koodo account number, but my subscription will not compete, I can log in, and then get instantly sent to an error page with a link to support chat, no way to change my information, please h...

Plans

Does public have a Canada US and Mexico phone and data plan

Subscription not activated

I don’t know why my subscription is not activated and they already took the money, can someone help please

Resolved! Number port from Bell did not work

I tried to port my number from Bell about 7 days ago. I can SMS and call other Public Mobile users but I am unable to send SMS or call people on Bell. Can someone please help with porting my number? To make this more complicated, I am unable to si...

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