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Forum Posts

Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Ck_PM by Public Mobile
  • 9569 Views
  • 104 replies
  • 25 Bravos

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update.  I...

A_CX_PM by Public Mobile
  • 20287 Views
  • 180 replies
  • 24 Bravos

Scheduled Plan Change Disappeared?

I requested I scheduled plan change for the end of my billing cycle, to the $34 5G 20 GB unlimited plan. When I logged out and logged back in, the plan change was still showing as active. However, a day or two later, the plan changes suddenly disappe...

nalorin by Good Citizen / Bon Citoyen
  • 206 Views
  • 5 replies
  • 0 Bravos

How long to get support for a ticket

How long does it usually take to get support for a ticket.I was trying to sign up for a public mobile.  After select the plan and my sim options, I entered my payment information.  I get a message saying the payment went through but could not create ...

blksheep by Great Neighbour / Super Voisin
  • 205 Views
  • 9 replies
  • 0 Bravos

does changing my suscription plan affect my rewards

hi i submitted a ticket and haven’t heard back, so just in case it didn’t send, let me ask again here. if i were to change suscription plan, will i loose all of my rewards such as the 2$ off loyalty, 2$ from auto pay and 2$ refer a friend?

TiffanyTutu by Great Neighbour / Super Voisin
  • 126 Views
  • 2 replies
  • 0 Bravos

text messages from public mobile

I used to receive text messages from public mobile alerting me that I should have money in my account because they will withdraw money soon for the next month. However, I no longer receive these texts. Any idea how I can receive these messages again?

cynthia1234 by Great Neighbour / Super Voisin
  • 98 Views
  • 2 replies
  • 0 Bravos

International roaming

I am traveling to mexico for 4 days and would like to use my current sim. Is there roaming available for international calls/messages outside USA? 

Nijhum by Great Neighbour / Super Voisin
  • 250 Views
  • 3 replies
  • 0 Bravos

Can't confirm/validate phone to set up account properly. @CS_Agent

I am just switching from another provider to public Mobile. I have confirmed my email account many times, but when I go to confirm the phone number I never get a text. I can receive texts and calls to my phone, but I can't set up my profile or do any...

Danny_ by Great Neighbour / Super Voisin
  • 244 Views
  • 4 replies
  • 0 Bravos

Resolved! will plan prices subject to change

Hi, just curious if when I'm on this plan, am I locked into this price plan or can it be subject to change? I like this price and would like to stay on it for possible. Also for future promos are we also allowed to switch plans if it's better? Thanks...

Jrey1 by Good Citizen / Bon Citoyen
  • 182 Views
  • 4 replies
  • 0 Bravos

Resolved! eSim Activation

Hi there,I recently signed up for a plan and went with eSim. I paid for the plan and went through the steps on the app for activation and then it is stuck on "activating..." for longer than 30 minutes now and is on SOS. It already said something abou...

Jrey1 by Good Citizen / Bon Citoyen
  • 296 Views
  • 7 replies
  • 0 Bravos

Resolved! Black Friday Deal

Hello, I am currently on the 4G deal with legacy rewards. I was looking into the Black Friday deal for $34 a month for 20 GB of data. I had two questions regarding the deal-If I switch, do I still keep the legacy rewards and continue it?-Is this a 90...

Saen_OG by Great Neighbour / Super Voisin
  • 324 Views
  • 6 replies
  • 0 Bravos

Re: U.S. Roaming

HelloI need to know how much is the cost per day of roaming in eeuu. please? 

Zurisadai by Great Neighbour / Super Voisin
  • 90 Views
  • 2 replies
  • 0 Bravos

Resolved! Confirm Promo change

Subscribed to change my plan to the Black Friday 5G 20GB promo but I' unable to confirm the change.

BC1919 by Great Neighbour / Super Voisin
  • 206 Views
  • 8 replies
  • 0 Bravos

Resolved! Referral code

I forgot to use my friends referral code when I ported my number to public mobile, can I apply it retroactively?

Albert82 by Great Neighbour / Super Voisin
  • 164 Views
  • 2 replies
  • 0 Bravos

Issues porting number

The sim was deactivated prior to the sms message and the 90 minute period passed. I need assistance in completing my number port.

MarisolF by Great Neighbour / Super Voisin
  • 107 Views
  • 3 replies
  • 0 Bravos

Can I reverse to my previous reward system

I have been staying with PM for more than 5 years so received loyalty reward for $5/month plus automatic payments reward for $2/month plus friends referral award. I updated my plan this week but thought I must enrol in the new point system before I c...

J_S by Good Citizen / Bon Citoyen
  • 627 Views
  • 21 replies
  • 1 Bravos

Resolved! Unable to complete activation setup until tomorrow

I purchased an iPhone 15 Pro Max and got notification that it was delivered today but I wont be able to get to it until tomorrow due to driving back. I preemptively setup a BYOD plan with the $40 for 40GB but realized that I need to have the phone wi...

Trouble porting

I’m trying to port a number from zoomer wireless (on rogers) but I received a text message from public saying that my IMEI number was incorrect. How do I go about fixing it? Thanks!

WallyO57 by Great Neighbour / Super Voisin
  • 121 Views
  • 5 replies
  • 0 Bravos

Trouble porting number from Fido

I entered the wrong alternate phone number in case my transfer from Fido has issues so I stopped the transfer.  How do I initiate a transfer again? 

Albert82 by Great Neighbour / Super Voisin
  • 108 Views
  • 2 replies
  • 0 Bravos

Resolved! Provided incorrect IMEI number

Hello dear customer support,How do I correct the wrong IMEI number provided while setting up.Need help ASAPThank you

Andrew3377 by Great Neighbour / Super Voisin
  • 227 Views
  • 6 replies
  • 0 Bravos

Resolved! trouble downloading public mobile app

I want to switch from Telus to Public Mobile to make use of the current Black Friday deals. I've purchased the subscription and am ready to activate the eSim. I'm told I have to "Complete your activation through the Public Mobile app." But when I go ...

bakedapplepie by Great Neighbour / Super Voisin
  • 295 Views
  • 7 replies
  • 0 Bravos

Help, would you switch?

Hi looking for info and advicecurrently on old plan$120.00/ 90-DAY12GB Data90-day planUnlimited International TextUnlimited Provincial Talkwith these rewardsas well as a number of holiday addons and extra international mins.Would I keep all my discou...

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MarFli by Great Neighbour / Super Voisin
  • 258 Views
  • 8 replies
  • 0 Bravos

Cannot transfer number from CTExcel

Hello, I’m trying to port in my number but my current service provider is not on Old Service Provider list. Since I have already paid the Public Mobile monthly fee, is it possible to issue a refund? Thank you!

Yingwu by Great Neighbour / Super Voisin
  • 392 Views
  • 7 replies
  • 0 Bravos

Resolved! travelling to Cuba?

Hello so i havent left the country since ive been using PM, im heading to cuba in a few days and was wondering a few things?1) does PM work there?(from what i read it doesnt? thats fine i dont want coverage lol)2) does everyone still just leave there...

Kelso888 by Good Citizen / Bon Citoyen
  • 532 Views
  • 13 replies
  • 0 Bravos

Loss of Account Access/Ability to use Sevice

Hi, my nephew recently lost the ability to use his phone. It’s saying that he does not have a US roaming package, however, all calls are being attempted from Canada. He also lost access to his account because his password will no longer work so we ca...

Phone number hacked?

There is a number being called from my phone that I do not know.  This has happened several times in the past months but only shows on my account history, not from my phone.  What should I do?  I have changed my password now but is there something el...

SEP0835 by Great Neighbour / Super Voisin
  • 169 Views
  • 4 replies
  • 0 Bravos

Special offer

I did not receive a text regarding the 5gb special offer for $25 but would like to sign up. My family received the text. 

Teeby by Great Neighbour / Super Voisin
  • 196 Views
  • 6 replies
  • 1 Bravos

Resolved! Is autopay disabled after transferring to another carrier?

I just transferred my account (phone number) to another carrier. I just realized that I did not turn off autopay before doing the switch. I can no longer access my account to turn it off. Is autopay disabled automatically in this case? 

dodobird by Great Neighbour / Super Voisin
  • 197 Views
  • 5 replies
  • 1 Bravos

Can't receive incoming calls

My number hasn't transferred over from my old carrier yet. Do I have a temporary number until then? I can make calls. 

John_Doe by Great Neighbour / Super Voisin
  • 137 Views
  • 6 replies
  • 1 Bravos
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