Get Support

Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...

Resolved! Calling Toll Free Numbers from 613

Is anyone else having issues calling toll free numbers? I have been all morning. I am able to reach them with my Fongo account. I'm pretty sure it’s a Telus network issue. Area code is 613

Can I delay the activation of a promotional plan?

I have purchased a plan during the 50% off for 2 years promotion on 24th of January. I haven't completed the activation yet because I've been traveling and my phone is not with me. I want to finish the activation after about a month and a half. My qu...

Resolved! Disable "call control"

Hello fellow community members. How you all doing well. Does anyone know how to remove the "call control" message prompt after enabling the call forwarding feature? Basically after enabling call forwarding, any user that calls my mobile number will g...

Request a Refund

Hi can I request a refund?I paid last Januuary 22, 2026 for 33.90 Cad and I paid another January 24, 2026 22.60 cad and i cancel the plan last Feb 4 2026. I used only for 13 days. There are chance can i get some refund? thanks

I have issue to tranfer number

Did not get 20 off promo on my next billing cycle

I joined public mobile on 24 Jan 2026, paid $33.9 on that day and waited for the sim card.When I activated the new sim card today, it charged me extra $22.6. And the promotion ($20 for 2 years) didn’t show on the dashboard.

Unable to transfer number

After setting up my public mobile subscription and attempting to transfer my number to public mobile I have gotten the unable to transfer number page multiple times and when I attempt to sign into my account to submit a ticket through the app my scre...

Twice taken money from my two credit cards!

I have been shocked that when I check my balance from online bank. You charged and have been taking money of public mobile from my master card and Visa card. Please give my money back and contact to me.

eSIM

I am unable to activate the eSIM that I purchased. It was the 50% off for 24 months promo with the 60 gb data.

Add on for international calls

Hi, I have purchased international calls and cannot make the call. I would like to cancel the add on and request refund. Thank you.

Live in Canada and when in the United States I have no data

My, text,messaging, is, not, working

I have called Rogers and reported my number over for text messaging. I have no idea how to get my number Ported over since I can't receive text messages

E sim error

Keep getting error saying I cannot download my eSIM

smart watches

Are they going to be added? Anyone know of a time frame on when this will be added to the service?

Resolved! Manual payment

Hello. I'm trying to add funds to my account. My due date is next week but I want to add funds before the due date. Just in case there's a glitch with the payment. There's no option to manual pay. Does anybody know a workaround?

Can't call new phone #

Can't call new phone

Plans

I renewed my subscription and still have my # but no data ?

Phone number

Hello,I received a call 2 days ago stating that you've been having trouble to move my phone number from Fonus to your company. I'm double checking if it's in the process cause I will lose access to my plan with Fonus today including calls.

Can’t Purchase eSIM in the App

Hello, I recently bought a new phone and am trying to transfer my phone number over (I previously used eSIM), however my Public Mobile App does not give me the purchase eSIM option and only shows purchase options for physical SIMs. Can someone help m...

Resolved! Retrieving eSIM

Forgot to transfer eSIM.already reset old device how do I go about it please

Re: Automatic top up

Sorry, but at the risk of sounding dumb, I think I missed something in the answer here... I am wondering the same thing with the automatic top up I was charged on the same day as my renewal? Is it a fee that Public Mobile charges for me automatical...

Anniversary points

I've been with public mobile since February 19 2019, it says you get 5 points for every 12 months, shouldn't i get 35 points? I only received 5

Resolved! Traveling abroad with Public Mobile — how do I make sure roaming is fully off?

Hi, there,I’ll be traveling internationally soon and want to avoid any surprise roaming charges while I’m away.Is turning off data roaming on my phone enough, or is there anything I should also disable in my Public Mobile account settings?Has anyone ...

Data is not working in Winnipeg

It seems my phone (Ulefone X32) has started to not have Data work, going on 48 hours now. I have made no changes to planBilling is up to dateI have plenty of room left for my monthly data allowance.I have gone through all steps through the automated ...

Infinite Verifying Number

Hi, I had an issue with infinite verifying number where i could never have my imessage and number synced. I wouldnt get texts from imessage group chats and verification codes. I was looking up instructions online and it said to reset network and noth...

Resolved! incoming calls

why does my phone go to voicemail and not give me the opportunity to answer a call from "no caller id" and after that there was another call that I could not answer from a medical office

Resolved! Having issue with the voicemail notification

I've been having the issue of the voicemail notification not going away. I have tried everything to get rid of the notification: Restart device, Leave and delete a test voicemail, Clear notification badge or voicemail settings on phone, Reset network...

Pixel Satellite SOS - Does it work for you on a Pixel 9 Pro XL? (In Newfoundland????)

Hello all, I recently purchased a new Pixel 9 Pro XL primarily for the Pixel Satellite SOS feature as I do a lot of remote ATV and Snowmobile riding. I like the concept, but for some reason, I get a message stating that it is not available in my Coun...

My phone number is not connected to my account

I have a phone number (with sim card), and it is not showing if I login to my account using email. If I login through the app, it will bring me to the subscribe to a plan option page.

Can't play any games and can't connect to VPN with Public Mobile Network

I have 2 issues facing when i use public mobile network:1) None of the games on my phone are able to work or connect to internet while I'm using Public Mobile Network. For example: HearthStone. Everything works fine if I connect to WiFi that's not p...

Community

Forum Posts