Community

what is the customer service phone number

It won’t accept my sim number and it’s correct

My Account

Why has my account, and my partner’s account, been billed a fee for Public Mobile Self Service. If this is a legitimate charge we will cancel our public mobile accounts. Please respond as soon as possible.

Crazy phone

Phone keeps switching to emergency calls have to reset phone to reconnect to network  any help appreciated 

incoming calls randomly going to voicemail. Doesn't happen all the time, but annoying

Nord N30 phone. Doesn't happen all the time, but annoying and troublesome as I have an older relative who needs to get a hold of me at times

Calling Colombia

Is my plan included call to Colombia?

esim transfer

How do i transfer my esim from one samsung to another...thanks

Need help to transfer number to Public Mobile

My present mobile service is the hosiptal that I work and I know the service is Rogers.  My hosiptal bill account number for the mobile plan start with a "S" and I cannot put it into public mobile website transfer form, there is a Roger's PO number i...

Phone Number Portal Issue

My number ported over but friends are not able to reach me. My sms is non functional and I cannot receive sms from my banks either. Need public mobile to fix my number portal issue.

Close my account

Hi,I want to close my account and end services with PublicMobile. I have tried everything but it seems there’s a bug with my log in. I’m unable to reach « My account ». Hence, I’m unable to stop the payments. Please help me. I’m very frustrated right...

US DATA AND ROAMING

I recently purcahsed a 3 gig data for my parents account, because they're going to alaska and now I find out it didnt go through, whats the next steps for this, I have accesss to all their accounts, they're in their mid 70's just trying to enjpy a cr...

Double charge

I changed my plan and was charged, the actual plan and the old plan amount. How Can i get a refund ?

Change subscription to a cheaper plan

How can I change my subscription to a cheaper plan?

Unable to port number due to hold on account

Hello, I recently switched to a new provider, but it so happens that my SIM card arrived on the same day of the end of my billing period with PM.My account is currently on hold and I am unable to port my phone number as a result. Is it possible to ha...

Phone rings only three times

My phone only rings three times before going to voicemail. How do I change it so that I get It to ring many more times. I have an iPhone.

Xiaomi 14 pro mainland version compatibility

Hi There,Does Xiaomi 14 pro mainland version work on public network?  there is nowhere to set up the SIM network options to 5g/4g. Fido only can set it to 3g now. Thanks,Newbee

I have tried to ask a question but it gets removed or marked as spam?

What is going on? How can anyone get help when posts are removed?I just need help from a service rep about an addon i paid for for usa roaming. I cant find my post. 

Payment due date

Hello,Why does my payment due date change every month? 

after paying my account 10 days late , I am not allowed my previous phone number..why

Re: Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi!  I didn’t get an email, nor did my eSIM download to my cell.  I am stuck in pergatory

Transferring plan to a new phone

I will go elsewhere for a plan if I’m not helped here 

Re: 5-10 Second Delay While Answering Calls

I have the same issue and is infuriating

texting new numbers

texting new numbers defaults to my old telus account and I can't change it to public mobile

Please Cancel Recent Order

Hi.  I just placed an order for a physical SIM and the $35 plan.  Can you please cancel the order?  I'd like to re-submit the order but use a esim this time.  Thank you.Edit by Dunkman: removed personal information

Lost sim

I've lost my Sim card so I can't receive a verification code to log in to my account and order a replacement. What's the solution? 

europe plans

I can't find minutes for germany.  Where are they?