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Activation failed

JulZee
Great Neighbour / Super Voisin

I recently changed my subscription from Koodo to Public. During the eSIM activation process, it said the process failed and when I go to my activation email and click on the QR code, ot says unable to activate, contact customer service. 

what do I do now? 🤦🏻‍♀️

1 REPLY 1

hairbag1
Mayor / Maire

@JulZee 

Use this link to message Customer Supprt…

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

it'll likely be morning before they respond now. Just watch the Community Inbox will be highlighted when they respond.

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