I had a plan from 2016 that I was trying to switch over to one of the new Can-US-Mex plans.
Everything was scheduled to be switched over on the 11th. Unfortunately there were some issues on the public mobile side and instead of starting the new plan it renewed the old one, which now expires in July. I'm hoping they would be able to switch the subscription over to an eligible plan without having the current one active until July 2026.
I opened a ticket and the CS agent was not empathetic and informed me there's no plan I'm eligible for (even though it shows I'm eligible for a $45 plan)
Is there a way to escalate this? Quite frustrating to deal with a simple issue that stemmed from PM's side. Here's the tone they were using:
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Hi
There are NO plans available for the moment and you are eligible for none.
This is the third time that I mentioned it for you in different ways
Leonardo
