Add on's

[Like2cook]

How do I use the add-on's that I have accumulated in my account over the years ?

[computergeek541]

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@Like2cook wrote:

Before Telus took over we had free longdistance given for Christmas etc......never really used that ?

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Nobody has any add-ons in their Public Mobile accounts from when before Telus took over.  The More is Merrier campagins that Public Mobile ran for a few different years occured several years after Telus purchased Public Mobile.  Telus bought Public Mobile back in 2013.

[hairbag1]

@Like2cook 

use the mobile app and log in to your account > Usage Breakdown and you should see accurate details of your plan and all add-ons...even any remaining from past Holiday data and talk freebies.

[Like2cook]

Before Telus took over we had free longdistance given for Christmas etc......never really used that ?

[BKNS27]

@Like2cook 

Any remaining LD add-on calling rolls over to the next month so no expiry date.

[slusagm]

can you tell us what was the exact message you got?  if you have hear a message whenever you make a call, i think it is about 3G - VoLTE calling, not long distance calling.  But tell us the exact message

[Like2cook]

But I got a message saying that I am at the end when I do have about 900 minutes of long distance left

[BKNS27]

@Like2cook 

Do you mean Reward Points for $20 with 20 points?

Login on your account on the PM app or website then go to Rewards tab-Browse Catalogue and redeem your points for different options you can pick from then click confirm button to complete your redemption.

[slusagm]

what add-ons you have?

if it is data add-on, it will only kicks in when your monthly data limit is reached.   you cannot control it if your monthly data not used up

if it is Long Distance add-on, you can used it to call selected countries. This is the country list:

 Canada, United States, China, France, Germany, Greece, Hong Kong, India, Italy, South Korea, Malaysia, Mexico, Poland, Portugal, Puerto Rico, Singapore, Spain, Thailand, United Kingdom, and Venezuela.