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Forum Posts

Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Ck_PM by Public Mobile
  • 3423 Views
  • 64 replies
  • 16 Bravos

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update.  I...

A_CX_PM by Public Mobile
  • 12320 Views
  • 171 replies
  • 18 Bravos

@CS_Agent

@CS_AgenHello,1) number xxxxxxxxxxxxx can text me for long time ! He can text to my wifi app based number which is very similar (xxxxxxxxxxxx) . My public is xxxxxxxxxxxxxxxxxxxxx 2) why I can't see my refered persons 1$ rewards in my rewards ?  Than...

MindaugasA by Good Citizen / Bon Citoyen
  • 151 Views
  • 6 replies
  • 0 Bravos

some phone calls not getting through

Support calls from telus, I think maybe some from a bank, maybe regional emergency test calls, go straight to message, never ring, so I miss them.  Not all calls  just a select few. What's up?

Resolved! Cannot access account I'm paying for

So, I'm paying for my brother's phone and own the email address associated with the Public Mobile account, but due to the new security method I can't access the account I'm paying for without entering a code sent to the phone. I cannot get the code b...

BenGott by Great Neighbour / Super Voisin
  • 212 Views
  • 8 replies
  • 0 Bravos

Resolved! How to re-activate my account

Hi,My mother lost her phone and her account is suspended. She cannot log in because she cannot receive the code on her phone. How can she replace SIM and re-activate her account?

Leo2023 by Great Neighbour / Super Voisin
  • 186 Views
  • 5 replies
  • 0 Bravos

Resolved! 2 things... Where are the 3G Plans and how do I add another line?

Two Whom This May Concern.....the hiveSo I use Public Mobile for my teens phones. I have no reason to spend more than $15 per child for their cell phone. It's not economical and actually wrong for kids to be on their phones all of the time. They use ...

dc72 by Great Neighbour / Super Voisin
  • 264 Views
  • 8 replies
  • 0 Bravos

Problem: Received calls go straight to voice-mail

@CS_Agent People Calling me claim that they can not get through to me most times.  It goes straight to voice-mail or rings until it goes to voice mail.  It does not ring on my side.  I have restarted my phone and it still happens. What should I do to...

Cant access my phone

I am not sure if this is a sim card or phone issue. Can anyone help because I have zero clue what it means.Thank you

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MermaidMolly by Great Neighbour / Super Voisin
  • 134 Views
  • 6 replies
  • 0 Bravos

network locked sim??

so just got my sons sim activated and we put it in his phone and its saying network locked sim enter code?

Scypher0th by Good Citizen / Bon Citoyen
  • 128 Views
  • 3 replies
  • 0 Bravos

referral code not working?

trying to activate a friends sim and im inputting my referral code and its not doing anything in the app....literally nothing....how do i know if it is working? when i go to checkout there is no sign of my referral code

Scypher0th by Good Citizen / Bon Citoyen
  • 90 Views
  • 3 replies
  • 0 Bravos

No longer goes to VM when phone is off/busy!!!

I just noticed if someone calls me but my phone is off/airplane mode or busy the caller still hears the ringing and doesn't know it's off and thinks we're not answering. I just tried it with my dad too!Can someone test this and see if I'm not going c...

thefish by Great Neighbour / Super Voisin
  • 106 Views
  • 6 replies
  • 0 Bravos

Switch package

If I switch from a 65$ 5G,25+25=50GTo a 80 $ 50 Gb package is it 50 gb +50Gb =100 gb package. 

Tommy62 by Great Neighbour / Super Voisin
  • 96 Views
  • 4 replies
  • 0 Bravos

cannot activate without app?

so im trying to get my sons old galaxy s5 neo online with a sim BUT i cant figure out how to activate it....keeps saying to download the app BUT the phone is too old for the app and is unsupported and wont download!!!!

troog08 by Great Neighbour / Super Voisin
  • 167 Views
  • 3 replies
  • 0 Bravos

account number

What is my account number for my public mobile plan.E-mail:  todnicholas1@gmail.com

Sn4 by Great Neighbour / Super Voisin
  • 108 Views
  • 3 replies
  • 0 Bravos

Miss used my rewards points

Hello, Hope there is someone in here that can help me get my points back that is miss used and misunderstood.I only had about 1.8gb of data left and 9 days to go before my data resets so I used my Reward US Roaming-3GB Data (15 day) at the time I did...

Ugyen by Great Neighbour / Super Voisin
  • 81 Views
  • 4 replies
  • 0 Bravos

activating my esim

Hi, Just installed my eSim and transferred my old number over and it's trying to send me a 2 factor auth to my phone number but it's not coming to be because I think it deactivated my old sim so I can't get the 2 factor auth code.Any suggestions?H.

Harrisom by Good Citizen / Bon Citoyen
  • 511 Views
  • 11 replies
  • 0 Bravos

Nor registered on Network

Switched to S20 Ultra and now I'm told that my device is "not registered on a network" even though I can text. I just can't can't send pics or make calls Most of the time). I bought and activated a new SIM, I've reset the network, PM has reset the ne...

Junecat by Great Neighbour / Super Voisin
  • 146 Views
  • 3 replies
  • 0 Bravos

Resolved! Over charged

Hi u guys charge me twice amount of 39.94$ i try to submit a ticket but I can't i am a new customer and i am very disappointed 

Sara-k by Great Neighbour / Super Voisin
  • 160 Views
  • 5 replies
  • 0 Bravos

Phone transfer failed. Support request form failed.

@CS_Agent My number port failed.When I tried to submit a support ticket, the submit button would not enable no matter what data I put in the fields.Please help me port. 

Tpd by Great Neighbour / Super Voisin
  • 106 Views
  • 2 replies
  • 0 Bravos

sim card

ordered a sim card to be sent by mail aug 25th  order number 345111  Did not receive to date

therivs15 by Great Neighbour / Super Voisin
  • 107 Views
  • 3 replies
  • 0 Bravos

US roaming add-on

I purchased a US roaming add-on when I went to Las Vegas May 29th-Jun 2nd....and it never worked, kept getting error when trying to use my data.I tried to open a ticket to request a credit to my account for this add-on that never worked and keep gett...

romabettyboop by Great Neighbour / Super Voisin
  • 109 Views
  • 3 replies
  • 0 Bravos

Usage History Download

The usage history download only provides a few days of history.  I want to download 90 days.  It's broken.  The old website provided a download of 90 days.

Lens20 by Good Citizen / Bon Citoyen
  • 160 Views
  • 4 replies
  • 0 Bravos

Ordered a SIM with no order number

So I ordered a SIM card, the payment was realized I got charged and never got a confirmation of Shipping or a order number.What could I do? it's been more than the '10' Days stated on the buying process and no SIM has arrived.  

Sterben1907 by Great Neighbour / Super Voisin
  • 116 Views
  • 4 replies
  • 0 Bravos

Resolved! Calling a USA phone that is roaming in Canada

My friend is visiting Canada from the US. So they connected to a Canadian carrier while roaming in Canada. I seem to recall that there was a prefix that could be input prior to entering a US phone number that allowed one to call without long distance...

Jayz1 by Good Citizen / Bon Citoyen
  • 114 Views
  • 2 replies
  • 0 Bravos
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