cancel
Showing results for 
Search instead for 
Did you mean: 

Phone Died

Lokie
Great Neighbour / Super Voisin

Hello,

My phone has died and I had an esim on it. All I want to do is login to my account to cancel my subscription but I can't access without verifying a text sent to my phone number.

When I login to My account there is a first authorization that I can select "send to email" but then it automatically takes me into another authorization which can only be to my phone number. As my phone died with an esim I can't access my number and therefore I can't login.

Any suggestions?

Cheers

2 REPLIES 2

Lokie
Great Neighbour / Super Voisin

Thanks Sanson, I just sent them a message. Cheers

Sansan
Mayor / Maire

Since you cannot login, use the link below to message Public Mobile agents directly for assistance. 

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Need Help? Let's chat.