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Forum Posts

Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Ck_PM by Public Mobile
  • 11098 Views
  • 107 replies
  • 27 Bravos

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update.  I...

A_CX_PM by Public Mobile
  • 22045 Views
  • 181 replies
  • 24 Bravos

Resolved! To transfer number from Koodo prepaid

It's my first time with Public Mobile. Today my account is active, and waiting for agent help to transfer my number from Koodo prepaid.Now I'm holding two numbers as I was told, I had to get a new temporary number instead of transferring.Is there any...

Guieun by Great Neighbour / Super Voisin
  • 239 Views
  • 3 replies
  • 0 Bravos

Can't call after I transferred my number

I'm not able to make any calls after I transferred my phone number from Freedom to Public Mobile. Everything is working fine except I can't call anyone. Can I get help on this? 

Alicia8 by Good Citizen / Bon Citoyen
  • 312 Views
  • 11 replies
  • 0 Bravos

PLAN CHANGE

I signed up for the $34 40 GB plan  + 5  dollar sim and now see they offer 50 GB + free sim.Are they able to switch me over? I have received my sim but have not activated it yet. edited by comptuergeek541:  category labels corrected ("Community" isn'...

Nab26 by Great Neighbour / Super Voisin
  • 162 Views
  • 3 replies
  • 0 Bravos

cancel the plan

it's been painful. can't find the option to cancel the subscription. 

ashishnandal by Great Neighbour / Super Voisin
  • 141 Views
  • 3 replies
  • 0 Bravos

Terrible experience so far

It took a few days to get my subscription activated then they did not port my service for a few days. I finally sent a message and the next day my former provider sent a text asking for authorization to port. I didn’t see the text and didn’t respond ...

AJC664 by Great Neighbour / Super Voisin
  • 163 Views
  • 2 replies
  • 0 Bravos

change plan

Public Mobile is advertising a 4G/30 GB plan for $29 for new customer. Do I need to discontinue my current subscription  (3G 3GB $35) to get it or is there a way to switch without sevice disruption or a move to another carrier for a month or so? Than...

Sous by Great Neighbour / Super Voisin
  • 211 Views
  • 4 replies
  • 0 Bravos

New Boxing Week Deal? How to switch?

I just subscribed to the 40gb/$34 per month a couple days ago. I saw that there is a new deal 50gb/$34 per month. I ordered the physical sim card and I have not received and activated it yet. Is there a way to change the subscription to the 50gb/$34 ...

Junya by Great Neighbour / Super Voisin
  • 300 Views
  • 6 replies
  • 0 Bravos

Refund request after <1 day usage

Hi all, I joined moved to Public Mobile yesterday (12/28/23) with a cheaper ($24 + tax) plan. I discovered that Public Mobile network is weak in my area (Burnaby, BC) and I had to move to a different provider that has better network here. I moved to ...

metamemelord by Great Neighbour / Super Voisin
  • 374 Views
  • 11 replies
  • 1 Bravos

Resolved! Migrate to new 50gb 39$ plan

Trying to migrate to new 39$ 50gb plan, but subscription just started new month ,no text notice, as usually got in past as an upcoming warning,,, app on android opens with wife's account all the time,  regardless, of whose saved username password is ...

Winger1919 by Good Citizen / Bon Citoyen
  • 326 Views
  • 6 replies
  • 0 Bravos

I

I accidentally changed my number can i get my old number back 

Bubble1 by Great Neighbour / Super Voisin
  • 413 Views
  • 7 replies
  • 0 Bravos

Resolved! $40 Plan 75gb data

Anyone knows if $40 plan with 75gb data is available for new customers or for existing customers too. It doesn’t say anything on the website that it is only for new customers but I don’t see the plan in my account. Also $50 plan in my account only sa...

Justin_R by Good Citizen / Bon Citoyen
  • 509 Views
  • 13 replies
  • 1 Bravos

New Plan

Hi I am a new subscriber.  My sim card is on the way but currenly I see a better plan.  Before I activate my sim, can I switch to the new plan that is currently awailable.  It is for the same 34 dollars but is now 10 gb more.  Please let me know if I...

Gagan15 by Good Citizen / Bon Citoyen
  • 189 Views
  • 4 replies
  • 1 Bravos

Resolved! Port out to freedom

Can a CS agent help me port my number to freedom? The ticket system is broken. 

GoldFusion by Great Neighbour / Super Voisin
  • 191 Views
  • 3 replies
  • 0 Bravos

Resolved! I can't activate my subscription

I can't active my subscription.I followed all the instructions on the public Mobile app. I also wanted my current phone number to be transferred. After doing all the steps it tried to activate my account, but I got an error saying my subscription not...

Fma15 by Great Neighbour / Super Voisin
  • 241 Views
  • 3 replies
  • 1 Bravos

Telus port-in issue resolved in an hour.

I had an active Telus line on a month-to-month plan and decided to make the switch to Public Mobile. During the application process, the port-in portal said my phone number was not eligible to be ported over.I was able to get this resolved in about a...

jocadola by Great Neighbour / Super Voisin
  • 155 Views
  • 1 replies
  • 2 Bravos

New customer. Accidentally chose the wrong plan

Hello, I am a new customer and wanted to sign up for the $34/50gb Boxing Day promotional plan. I transferred to PM from Telus. I accidentally selected the wrong plan and now am unable to switch. Is there an employee that can help me? I’m having troub...

Frizzizle by Great Neighbour / Super Voisin
  • 149 Views
  • 2 replies
  • 0 Bravos

Picked 5G plan for 4G phone

I picked the 5G plan for a 4G phone. Not it only says 3G in the top right corner. Is there anyway I can change my plan without having to pay another 

Carlduo513 by Great Neighbour / Super Voisin
  • 137 Views
  • 3 replies
  • 0 Bravos

Resolved! US coverage

Purchased Canada-US plan and was assured I would have same coverage in US as in Canada.  I am now in US.  Can’t text, can’t get maps.  Am driving in US!!!!! 

MColleen by Great Neighbour / Super Voisin
  • 174 Views
  • 3 replies
  • 0 Bravos

New Order - cancelation

I recently ordered online, is there's a way to cancel and get refund on my order? I havent received the sim card  as it takes a while . 

rubyandce13 by Great Neighbour / Super Voisin
  • 172 Views
  • 4 replies
  • 0 Bravos

Public mobile calls me

Is it possible that public mobile will call to tell me that my phone is going to be ended in two hours? And I didn’t know it offers mandarin service. 

Grogu by Great Neighbour / Super Voisin
  • 224 Views
  • 5 replies
  • 0 Bravos

Resolved! eSIM

PM customers several years.Trying to convert my wife's (eSIM compatible) phone to eSIM.App is so slow we gave up; it just puts us in a loop; place order, no response for 10 minutes.Slow response appears to be a feature of all Telus-related websites a...

Terryscell by Great Citizen / Super Citoyen
  • 190 Views
  • 4 replies
  • 0 Bravos

Agents

Are there any agents working right now? I've been try to reconnect with an agent for over 30 minutes and I'm being ignored so far.

lorenzo1961 by Great Neighbour / Super Voisin
  • 203 Views
  • 10 replies
  • 0 Bravos

Invalid shipping address (SIM card order)

Hello,I'm trying to order a new SIM card because I lost my old one.I can't enter my shipping address to order a new one since the system doesn't recognize it with an error message 'Invalid Address'. Any help would be appreciated for the issue. Thanks...

jkcg by Good Citizen / Bon Citoyen
  • 96 Views
  • 2 replies
  • 0 Bravos

Why are promos posted on my home page I can't have?

I signed up for notify of new promotions and plans. I have been a customer for 4 years now. I have been getting notifications almost daily, except they say for new activations only.But now on my on my home page it says "For a limited time, subscribe ...

Wife_13 by Great Neighbour / Super Voisin
  • 262 Views
  • 5 replies
  • 2 Bravos

Change of plan

i have a plan with public mobile (1G); i'd like to take the offer you have, 4G for 24$. what should i do to avoid cancelling my account and move out .

marceln by Great Neighbour / Super Voisin
  • 222 Views
  • 6 replies
  • 0 Bravos
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