Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
Hello,my phone signal has suddenly gone to SOS. Are there network issues?thanks
Hello! I’m on a 4G Can-US-Mexico plan and my phone is not connecting in the U.S.My phone has never upgraded to 4G or 5G from my original 3G plan that began several years ago. So I think this might be the problem? What is the solution? Could I get an ...
I was attempting to transfer my number today, but with the app being down the whole day and all the posts about issues with activating, I'd like to cancel and get a refund for my payment if possible.
Hi, i’m having soooo much trouble hetting help for this. Whenever i try to log into my account, it asks me for an OTP that gets sent to my old phone number which is deactivated. Whenever i try to go reset the phone number, it asks me to log into my a...
Does someone use Realme 9i?
I tried to purchase an add-on, but the payment was debited and the add-on was not there. So, I had to repurchase it. I need a refund for the first add-on, which was not added to my account. [update by Softech: Incorrect tagging removed]
Can II use a prepaid credit card?
I have my phone transferred to Public Mobile recently and since then I have lost the ability to use IMessage and FaceTime with my phone number. I am able to use it through my email but my number is not being recognized through my Apple account.I have...
I have issues with porting in public mobile from Fido.It has been 48 hours, I still unable to receive calls or texts.
I made a payment and it processed but I still haven’t had my service restored.
Just purchased a plan but unable to add esim to iphone app keeps rebooting
Hi there, I have 1,000 minutes long distance calling add-ons. I need to call UK from Canada and want to make sure I am using my add-ons minutes instead of long distance calling directly. How to use add-ons minutes, any idea? Is there any additional n...
I put in my credentials I go to my email I get the code and it sends you right back to the front page telling me to log on. I talked to the robot the robot tells me to send a private message but does not tell me who to send it to.......
HelloSince I transferred my number from Rogers to Public mobile I have not been able to make it receive calls. It's day 3 now and it is so frustrating.I have switched my phone on and off severally still no solution.
how do I get a QR core for new eSIM. I am trying to install eSIM on my new phone
Can we switch back and forth my husband's sim (he paid for the US plan to find his phone is not volte compatible) card onto my phone. I tried & the phone worked but not the data.
I am in the US on travel and my plan does not include the US. How do I check my voice messages?
I recently went on vacation and while on vacation, BMO locked my credit card. It was at the same time payment was due to public mobile. I paid for my subscription today online. Since all payments come from my credit card I would also like to pay o...
i can calli can textbut data isnt working this morningis something wrong with the network, seems theyre always something not working properly with pm those days
@Everyone I have an Apple phone, I’m having issues connecting with android users I can receive texts but can’t reply and I can’t receive calls or make calls to them. I don’t have issues with other iPhone users.
When will public mobile bring back unlimited data plans?
I can't even log in through my app anymore. I've tried buying a whole other new esim and now I think I've made it worse since my number isn't connected anymore.
It seems that the conditions of the plan I originally subscribed to have changed in the last two months. Where can I find information on what plan I am currently on?
Subject says it all.What are my options?Got the text to port out, replied Yes immediately. Number did not port out (it's been 5+ hours). What are my options?
I can’t login to app it’s in maintenance and when I login in to the website it just keeps looping back
Why isn't there anything from PM about account access and app not working?Can't call *611, can't login to app, can't see my account on the web after logging in. Anyone else having this problem? Best part is my service is also down due to needing to m...
Trying to view my current subscription to update it/add extra data, as I'm switching internet and was unable to get an install date until the 5th. So I'm having to access the site via my phone. But I can't view my subscription to change it. All it wi...
When I open the app it stays on a black screen. When I go to the website, I enter my credentials, get the 2fa notification enter it and get met with the landing page, showing me new promotions --- when I click my account it asks me to sign in, when I...
When clicking to sign in I'm just redirected to the public mobile homepage, is anyone else having this issue?
