Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
I am wondering if any Canadian customers tried to add DATA only and couldn't do that. It looks to me that it is a software issue.
I got a new phone recently and tried to transfer the eSIM over, but somehow it doesn’t allow me to do it. And I had to end up purchasing another eSIM on the app. Just want to check if this is normal? Thank you!
Hello,Earlier today, I was using my Public Mobile account with my primary number. I also have another number with Virgin Mobile that I was trying to transfer to Public Mobile.While initiating the transfer from Virgin to Public Mobile, my existing Pub...
Hi. I'm a new customer and signed up for the 50 percent sale off of a $40 plan. The first payment shows $40 deduction and then a $20 credit/Visa top-up. Will this be applied to my next bill, or will Public continue to charge $40 and credit me $20 eac...
I have now received six texts with confirmation codes and keep getting this message after every successful entry: "We’ve noticed you have an active Public Mobile service and would like to confirm your full accessA 6 digit code associated with your Ev...
Hi there. I am quite a case when it comes to not knowing how technology works lolI want to keep my phone (which I own)So do I purchase a plan, then get sent a SIM card and phone number? Is there a way to keep my phone number I had with my provider?Ju...
How do I add another line to my account. I am new
I ordered my SIM card on on January 26th and now it's February 11th I still not receive my SIM card
Hello, Can not receive calls ever since i subscribed with public mobile.My phone has no response when people call my number. But i can call someone.please help! Thank you!
Hi, just woundering if I updated my credit card payment information ok.
I transferred my old phone number to public mobile 2 weeks ago and was working fine until today when my number changed to a random number without any notice.
Hi,I joined Pubic Mobile through a referral code. I should be recieving $10 credit. But upon checking i see I didn't recieve the $10 in my account
We seem to be having issues with calling toll free numbers - 1 800 and 1 855.Created a ticket this morning with much back and forth, worked for a bit and then back again with an error message.My husband is having the same issue. Again logged a ticket...
Apparently something that is required by law (CRTC https://crtc.gc.ca/eng/phone/mobile/num.htm) is being disregarded by Public Mobile. After a week of back and forth emails and several calls to try and get my old number ported to my new SIM, I've jus...
My phone is saying SOS, I just transferred a few hours ago and I’ve tried everything and nothing works
Can't recieve text to new nbr. Sim not working but I need to buy a new one. I know you added 5 dollars to my account. I can't get into it due to the sms nbr. Can you help me?
I'm trying to access my account to see information about current plan, payment method, etc. for my daughters plan, but just keep getting a screen asking to either go back to login page or resume with buying and activating a new plan.
I had a discrepancy between what was showing to me on my account as my data usage and what I felt was proper consumption so I requested a breakdown of the usage. I added up the usage on my account as provided by PM and it did not total the amount tha...
Trying to login, I am blocked again.There is no envelope anywhere i can see. Just want to get into my account.
I was driving home from friends this afternoon and got a text from Public saying 'Welcome to the US'. I am 2 hours from the US border and have never received this before. What could it be? A glitch or some tower misread?
I can’t make calls on any toll free numbers from my cell phone @CS_Agent
Hello all I have lost my phone in Mexico and since back in Canada I have purchased a new phone and new pubic SIM card but I can’t access my account due the security code verification being sent the phone I don’t have and the have tried following the ...
I have a new account with a physical SIM card. And occasionally, I’m getting SIM air on screen
it takes 14 days but I still not receive it, anyone can help me to track my package?
Bought a sim card and paid for it for my wife's phone. Its been more than 10 days? What do I do? Cancel through credit card?
Hi, I’m a new user. I signed up on January 25, 2026 and my credit card was charged, but I still haven’t received my SIM card. Haven’t been able to activate a phone number or use any services.Questions:Since I was charged but haven’t activated servic...
My phone only rings 3 times.
Hi, I joined the $20 flash promo Jan 1st and noticed I got billed $56. Where is my discount?
