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No network connection

Sue9999
Great Neighbour / Super Voisin

I recently switched from public Mobile to Telus (mistake) and the back to Public Mobile. Now I have no network connection. Help

2 REPLIES 2

BKNS27
Mayor / Maire

@Sue9999 

Did you reply to the text from Telus confirming with YES that you are porting back to PM with the active Telus SIM/eSIM in your phone? There is a 90 minute window for you to reply.

If you did reply, reset the Network settings on your phone.

If that didn't work then you need to contact a CS_Agent for help.

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437 

Dunkman
Oracle
Oracle

@Sue9999 

Did you answer "yes" to Telus port request text? 

If your port was successfuly from Telus to PM, you can inactivate your Telus eSIM or remove Telus SIM card. Try to reboot your phone.  Network reset of phone. 

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